Studio 6

Initial Business Response /* (1000, 5, 2015/09/22) */
As we talk about our guest by the name *** ***We check with our staff about her stay, the room had no problem at all and she was asking refund for all nights and we refuse to do so that's why she had problem with our clerkOur
clerk and night auditor both went to room to check if there is bug in it.There was nothing in it still they decided to give her one night refund but she wanted for all nightsWe have attach copy of our pest control receiptWe do take care on regularly baseSecond thing about that guest, she did not like when our clerk told her that we giving you one night refund and on top we did not charge you pest fee that's $ for each night (She did not register that dog)We have attach copy of that guest registration also
Initial Consumer Rebuttal /* (3000, 9, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The pictures I attached in this reply are the pictures I took of my daughter the morning of August 20thBoth your manager and receptionist saw the fresh bites on her bodyYour receptionist was almost in tears next to me looking at themSir, if I may, I understand your loyalty to your staff, but that turned you into a liar as wellThat night we asked for nothing but an apology, that to this day, we did not receiveYour manager offered to take money off the bill instead of apologizing and showing concernAfter I spoke with the manager of the franchise, after being rudely treated by you as well, is when I decided that that in itself was no longer enoughYou told me over the phone that you would get me a formal apologyIt has been weeks since you said thatI haven't received a thingShame on you, and your manager! The next thing I will add when you refuse to do your duty after this reply, is post the video footage of that nightYou will have went full circle then, and you will hear how incapable your staff isAs for the cleanliness of your hotel, I am glad to hear you've rectified it after the incidentI know you have because I filed a complaint with the Health Department, and an inspection took placeYou had month to get it done, and thankfully you did, because that night I heard an infant crying in one of your roomsJust the thought of someone so small and precious being submitted to such filth makes me sick to my stomachThank you for cleaning, but you are still to do right by my family

Initial Business Response /* (1000, 5, 2015/09/22) */
As we talk about our guest by the name *** ***We check with our staff about her stay, the room had no problem at all and she was asking refund for all nights and we refuse to do so that's why she had problem with our clerkOur
clerk and night auditor both went to room to check if there is bug in it.There was nothing in it still they decided to give her one night refund but she wanted for all nightsWe have attach copy of our pest control receiptWe do take care on regularly baseSecond thing about that guest, she did not like when our clerk told her that we giving you one night refund and on top we did not charge you pest fee that's $ for each night (She did not register that dog)We have attach copy of that guest registration also
Initial Consumer Rebuttal /* (3000, 9, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The pictures I attached in this reply are the pictures I took of my daughter the morning of August 20thBoth your manager and receptionist saw the fresh bites on her bodyYour receptionist was almost in tears next to me looking at themSir, if I may, I understand your loyalty to your staff, but that turned you into a liar as wellThat night we asked for nothing but an apology, that to this day, we did not receiveYour manager offered to take money off the bill instead of apologizing and showing concernAfter I spoke with the manager of the franchise, after being rudely treated by you as well, is when I decided that that in itself was no longer enoughYou told me over the phone that you would get me a formal apologyIt has been weeks since you said thatI haven't received a thingShame on you, and your manager! The next thing I will add when you refuse to do your duty after this reply, is post the video footage of that nightYou will have went full circle then, and you will hear how incapable your staff isAs for the cleanliness of your hotel, I am glad to hear you've rectified it after the incidentI know you have because I filed a complaint with the Health Department, and an inspection took placeYou had month to get it done, and thankfully you did, because that night I heard an infant crying in one of your roomsJust the thought of someone so small and precious being submitted to such filth makes me sick to my stomachThank you for cleaning, but you are still to do right by my family

To whom it may concern: ID # [redacted] I [redacted] spoke with Mrs [redacted] and lwt her know her dispute charge will be mail out on a money order total of $38.70  on the below address. [redacted] Blvd Unit [redacted], CA 92886    If you have...

any question free feel to call me or email me. Thank you, [redacted]General Manager1251 N. Harbor BlvdAnaheim, CA 92801PH 714.635.6464FX 714.948.8030

To whom it may concern,Guest stayed with us on April 22, 2016 for 2 nights. Shortly after check in guest advised us that the bathtub was clogged. We had our maintenance man fix the problem. Later that night guest called to let us know that the toilet was clogged. The front desk staff explained to...

guest that our maintenance department was gone for the night and will return the next day at 8am. He offered the guest to change rooms but guest states he didn't want a room on the third floor. Our maintenance man fixed the issue the next morning. I spoke with the guest the afternoon of April 23 and I apologized for the issues that occurred. I offered one complimentary night back in points and asked if he was going to depart after one might or if he decided to stay for the second night. He decided to stay and I asked if all issues were taken care of, he stated yes. One complimentary night was returned in points.Thank you,

To whom may concern,Mrs [redacted], had two rooms in our property each for four nights which I am sending copy of both receipts in room 110 was charged for all 4 nights. We had no complaints from this room. In 103 guest said that they had a problem which they stood there for total of 3 nights. Guest was...

compensated for one-night | have attach receipt for l night. We also sent them an apology letter back on April 22, 2016 which I am also sending a copy. We have a company that does treatment every month to our property [redacted] control room 103 was serviced on 12/4/15 & 5/6/16 and on both treatments there was no activity found as you can see on our customer service report that I am also sending a copy as well. On the parking, unfortunately that night we were at capacity.Thankyou,[redacted]