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Studio 890 Salons & Spa

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Studio 890 Salons & Spa Reviews (1)

Review: I was seen at Studio 890 on 06/14/13 for a haircut and brow wax. I was very specific with the man cutting my hair (who was the owner's son) about the style and specifics I was looking for. (Bangs, something easy to put up.) The services rendered were subpar. The stylist refused to cut my bangs, and said, "He didn't want to cut anymore." He styled them in such a way that made them look shorter than they did, so I failed to realize how very little he cut off my hair until I got home and washed it. The stylist cut about an eighth of an inch off my bangs on only one side of my head, not touching the other side, leaving me with a tiny, useless lock of hair that can't be styled and can't be put back. I also mentioned to the stylist that I needed something easy to put up as I work in a health clinic where it's often very warm. The stylist gave me layers in such a way that it was literally impossible to put up my hair, as all the layers were too short to be tied back. I was stuck looking like a fool with choppy short pieces of hair hanging all over my head. I tried to put up with it for the next week, becoming more and more frustrated each day that I'd spent a good amount of money at the salon for them to make my hair look like such a nightmare. It made me so frustrated to think that I'd now have to go to ANOTHER salon and pay ANOTHER stylist to fix the first one's mess. Finally on 06/20/13, I submitted a complaint via their website, asking them to get in touch with me via email or telephone. I waited about four or five days for a response, and none came. The following week, after hearing nothing from the salon, I submitted a second complaint on their website. I still did not receive a response. Finally around 06/21/13, I called the salon directly and asked to speak to the owner, Nick. I was informed I would be transferred to his private voicemail. I left him a message and asked him to call me. I got a voicemail several hours later from a woman asking me to call her back. I did not, as I wanted to speak to the owner. No response was received either by email or by phone. Around 06/26/13, I called the salon again and asked to be transferred to the owner [redacted] voicemail. I left him a second message, wondering what I had to do to get a response from him regarding services at a salon. Again, a random girl named [redacted] called me back. (I was under the impression this was the owner's voicemail?) [redacted] informed me that the salon does not provide refunds, and I would have to come in for a new haircut. I explained to [redacted] that I live in Illinois, and had just happened to visit the salon when I was in Wisconsin visiting some family, and as such would not be driving hours North just to have them examine my haircut,. I asked [redacted] who she was (manager? supervisor?), as I had specifically asked to speak to the owner. She did not answer me. I asked for her to have the owner Nick get in contact with me regarding this, and she said she would. That was the last I heard from Studio 890. It is now almost a month later, and the problem has not been resolved, the owner has yet to acknowledge my existence, the company appears to be ignoring me, and I'm still down here with my terrible haircut. What do I have to do to get this resolved?Desired Settlement: It would be nice if the owner could get in contact with me, since apparently he does not listen to his own voicemail, and I am looking for a refund on the haircut his son gave me. The brow wax was fine.

Consumer

Response:

I truly appreciate your assistance in processing my complain

(#[redacted]. I realize it's not the most elaborate or interesting

complaint, but it is something I would like to get resolved. It's just

unbelievable to me that a company would so blatantly ignore someone

trying to resolve a customer serivce issue. It concerns me that they

have no responded to the Revdex.com either. Will you guys continue to try to

contact them? Or should I now go back and try again myself?

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Description: Beauty Salons, Day Spas, Barbers

Address: 890 Elm Grove Rd., Elm Grove, Wisconsin, United States, 53122

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