Studio Basque, LLC

Dear Dispute Mediator,We are saddened to hear that [redacted] was unclear regarding how [redacted] works and what types of calls he would be charged forWe strive to provide the best online advertising solution for car service providers and pride ourselves on carefully explaining the service before the account is activated[redacted] signed up for our service on 216, [redacted] emailed our support team requesting that his account be closed and his account was suspended to prevent any new phone calls from being marked as billableAfter one of our representatives confirmed via phone that he was indeed interested in cancelling his account, the account was closed and the charges month-to-date of $where charged to the credit card provided by [redacted] during signupAs we strive to ensure that each of our clients receive the best possible experience with our company, we have opted to refund this charge and the transaction ID for this refund is [redacted] [redacted] 's account with us is closed and no further charges will be incurred by [redacted] Please let me know if I can provide any additional information for this dispute to be considered closed.Thanks,John H***

Dear Dispute Mediator,We are saddened to hear that [redacted] was unclear regarding how [redacted] works and what types of calls he would be charged for. We strive to provide the best online advertising solution for car service providers and pride ourselves on carefully explaining the...

service before the account is activated.[redacted] signed up for our service on 2/*/16 during a phone conversation with one of our sales reps. During this conversation, [redacted] agreed for [redacted] to provide listings online on behalf of his business and to be charged for phone calls from prospective customers calling in reference to car service. [redacted] provided his credit card number to establish the account with the understanding that he would be invoiced every 30 days via email for billable phone calls received during that 30 day period and that the card on file would be charged two days after. [redacted] was then sent an email reiterating how our service works. This email included a recap of our billing standards, the price per industry relevant phone call and his business information. A button in this email was clicked by [redacted] to activate his account with us.On 2/*/16, [redacted] emailed our support team requesting that his account be closed and his account was suspended to prevent any new phone calls from being marked as billable. After one of our representatives confirmed via phone that he was indeed interested in cancelling his account, the account was closed and the charges month-to-date of $88 where charged to the credit card provided by [redacted] during signup. As we strive to ensure that each of our clients receive the best possible experience with our company, we have opted to refund this charge and the transaction ID for this refund is [redacted]. [redacted]'s account with us is closed and no further charges will be incurred by [redacted]. Please let me know if I can provide any additional information for this dispute to be considered closed.Thanks,John H[redacted]