After talking to the customer I received the impression that she wanted to spend $She has a *** *** whose paint looks in great shape except where it had been repainted in areasThe only way I could make the paint look as good was to use a more expensive paint. We do
paint cars for $but not the quality & appearance of the paint already on her carIf I had used this paint she would not have been happy with my work or serviceI tried to explain the differences but obviously I did not succeed very wellWhen she left she said she was going to get other quotes and I'm sure they would have been over her $target and even over my $quote. The 20% discount Maaco ran last month would not have applied to the quality needed on this car & in this way I discriminated because I felt I would be making the car look worse and create an unhappy customer. *** * ***
After talking to the customer I received the impression that she wanted to spend $She has a *** *** whose paint looks in great shape except where it had been repainted in areasThe only way I could make the paint look as good was to use a more expensive paint. We do
paint cars for $but not the quality & appearance of the paint already on her carIf I had used this paint she would not have been happy with my work or serviceI tried to explain the differences but obviously I did not succeed very wellWhen she left she said she was going to get other quotes and I'm sure they would have been over her $target and even over my $quote. The 20% discount Maaco ran last month would not have applied to the quality needed on this car & in this way I discriminated because I felt I would be making the car look worse and create an unhappy customer. *** * ***