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The doctor left an envelope on my desk stating the patient's mom will "pick up" the package I was advised to collect on the balance Since the balance was on her daughter's account and not her son's account, she was refusing to pay We have discussed this with the doctor and the RX for the son has been mailed out to the address we have on file as mom requested The balance will remain on the daughters account Mom was informed and paid the processing fee for mailing the letter.Tell us why here

* [redacted] was a patient back in Jan-Mar, His claims were filed with the information provided and they did pay on the claims Patient missed his next appointment(5/2016) and did not return In August of 2017, BCBS sent us a letter stating that they paid in error due to patient having medicare at the time Our doctor was not a Medicare provider We could not have billed to this insurance We did send out a statement to the last address on file We wrote the balance off as bad debt Patient initially told me that BCBS stated they never received any claims in which I did provide him with the claim number from when they did pay I have included copies of the letter from BCBS, which should have also been sent to the patient Patient is now trying to reschedule with the office and was informed of the unpaid claims We will file to the insurance he provided, but stated it may deny as timely Most insurance companies have a time frame to when they will process the claims His current insurance, UBH, timely filing is within days of service Please allow up to days for the insurance to process the new claims Mr [redacted] is not a current patient of Dr [redacted] since it has been over years since his last visit Thank you, [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The doctor left an envelope on my desk stating the patient's mom will "pick up" the package.  I was advised to collect on the balance.  Since the balance was on her daughter's account and not her son's account, she was refusing to pay.  We have discussed this with the doctor and the...

RX for the son has been mailed out to the address we have on file as mom requested.  The balance will remain on the daughters account.  Mom was informed and paid the processing fee  for mailing the letter.Tell us why here...

Alamo Mental Health Group [redacted]
* Revdex.com Corporate Office  [redacted] Austin, Texas To Whom It May Concern; This letter is in response to a complaint made about our office concerning one of...

our therapists, [redacted], LCSW.  A complaint was made after a scheduled office visit was cancelled.  The patient made an appointment for counseling.  The therapist had a family emergency and had to cancel the appointment. The therapist contacted the patient the day before asking to reschedule.  The patient refused, insisting that she be seen at the initial appointment time, but she did agree to delay it by 30 minutes.   The following day the patient arrived for the appointment. The therapist was still involved in an emergency situation and was not able to be available for the appointment time.  The therapist was apologetic and did offer times, later that day, that evening and on the weekend so as not to interfere with the work schedule of the patient. Unfortunately, emergency situations do happen.  There are times when appointments have to be cancelled and this situation was one of them.  An attempt was made to reschedule for times that would meet the patient’s needs.  It is understandable that the patient was upset and inconvenienced by the change.  The patient wanted a $30 refund for her time and inconvenience.  In the complaint she was stating she wanted a refund of her $30 copay.  Our office never charges a copay if the patient is not seen. This patient was seen the following day by the counselor.  She wanted her copay waived due to the inconvenience placed on her.  She was told by the office manager that she could not authorize this.  Unfortunately, the copays and amount of payment is dictated the insurance companies in which we contract with.  In these contracts we agree to collect payment for this service.  The office manager was not authorized to adjust the copay for this reason.     We do apologize for this situation.  We do pride ourselves on being available to patients for their appointments and we try to respect their time.   When emergencies to occur, we do attempt to notify patients as quickly as possible and to reschedule those appointments as soon as possible. Sincerely, [redacted], LCSW Vice President Alamo Mental Health Group  Addendum to this letter: Since filing this complaint, the patient did decide to continue to use services provided by our group.  We did waive her copay for her first visit despite it going against our contract with her insurance company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

*. [redacted] was a patient back in Jan-Mar, 2016.  His claims were filed with the information provided and they did pay on the claims.  Patient missed his next appointment(5/2016) and did not return.  In August of 2017, BCBS sent us a letter stating that they paid in error due...

to patient having medicare at the time.  Our doctor was not a Medicare provider.  We could not have billed to this insurance.  We did send out a statement to the last address on file.  We wrote the balance off as bad debt.  Patient initially told me that BCBS stated they never received any claims in which I did provide him with the claim number from when they did pay.    I have included copies of the letter from BCBS, which should have also been sent to the patient.   Patient is now trying to reschedule with the office and was informed of the unpaid claims.   We will file to the insurance he provided, but stated it may deny as timely.  Most insurance companies have a time frame to when they will process the claims.  His current insurance, UBH, timely filing is within 90 days of service.  Please allow up to 30 days for the insurance to process the new claims.  Mr. [redacted] is not a current patient of Dr. [redacted] since it has been over 2 years since his last visit.  Thank you,[redacted].