Initial Business Response / [redacted] (1000, 10, 2015/06/30) */ I had previously called in to answer this complaintThis consumer called in, she comes here frequently and she called in to schedule an appointment for a service we haveWe have a rule to put down $to hold your spaceWe book up pretty fast for those servicesThe consumer wanted to schedule and wanted a sew inI told her about the $deposit and she scheduled it for ThursdayI asked if she had natural hair and other questionsThere are additional charges when extras are addedShe got upset with this question and asked when we started doing thisShe then said she'd call us back and hung upI canceled the appointment because she didn't give me the credit card info to place the deposit to hold the spaceShe called back later and said she wanted to schedule the appointment for FridayI scheduled and she paid the depositAfter her appointment was scheduled, she called probably Friday morning at 10am and said she wanted to cancelI explained to her, like I always have in the past when I take deposits, that cancellations or rescheduling has to be done hours in advancedShe has been coming here and knows these rules so I notified her that she would lose her depositShe told me her e-mail said her appointment was on ThursdayI explained she should have gotten another e-mail canceling that appointment and then another for her Friday appointment along with the receiptShe argued with me that her appointment was Thursday anywayHer argument was since her e-mail said this, she'd call me FridayThis didn't make sense and this is just ridiculous We still tried to resolve the issue with a gift card and the consumer was goign to take it for her daughter but her husband was in the background cursing and screaming that he would not allow them to return to the storeThis offer still stands if she would like
Our rules and regulations state that there is a $deposit for a sew in service because it takes a lot of time out of the schedule for the service and if you do not cancel 24-hours in advance or you lose the depositIt is stated on our receiptWe did make an exception and told her that she could roll over her deposit for another sbut she did not show up for that appointment timeWe refused customers for that time slot and this caused the business to lose money We tried to accommodate the customer with this exception to our rule and she still did not come for that sservice
Initial Business Response / [redacted] (1000, 10, 2015/06/30) */ I had previously called in to answer this complaintThis consumer called in, she comes here frequently and she called in to schedule an appointment for a service we haveWe have a rule to put down $to hold your spaceWe book up pretty fast for those servicesThe consumer wanted to schedule and wanted a sew inI told her about the $deposit and she scheduled it for ThursdayI asked if she had natural hair and other questionsThere are additional charges when extras are addedShe got upset with this question and asked when we started doing thisShe then said she'd call us back and hung upI canceled the appointment because she didn't give me the credit card info to place the deposit to hold the spaceShe called back later and said she wanted to schedule the appointment for FridayI scheduled and she paid the depositAfter her appointment was scheduled, she called probably Friday morning at 10am and said she wanted to cancelI explained to her, like I always have in the past when I take deposits, that cancellations or rescheduling has to be done hours in advancedShe has been coming here and knows these rules so I notified her that she would lose her depositShe told me her e-mail said her appointment was on ThursdayI explained she should have gotten another e-mail canceling that appointment and then another for her Friday appointment along with the receiptShe argued with me that her appointment was Thursday anywayHer argument was since her e-mail said this, she'd call me FridayThis didn't make sense and this is just ridiculous We still tried to resolve the issue with a gift card and the consumer was goign to take it for her daughter but her husband was in the background cursing and screaming that he would not allow them to return to the storeThis offer still stands if she would like
Our rules and regulations state that there is a $deposit for a sew in service because it takes a lot of time out of the schedule for the service and if you do not cancel 24-hours in advance or you lose the depositIt is stated on our receiptWe did make an exception and told her that she could roll over her deposit for another sbut she did not show up for that appointment timeWe refused customers for that time slot and this caused the business to lose money We tried to accommodate the customer with this exception to our rule and she still did not come for that sservice