Initial Business Response /* (1000, 9, 2015/10/29) */
In reference to the complaints made by the guest my response is as follows.
I manage 5 properties; I am not able to reside in all of them but I do visit regularly. I have live in staff who are more then able to make breakfast, clean and are...
available to answer any questions or address any concerns. My number and my staff's number is provided to each guest to contact if there are any issues.
Each guest who books via telephone or email is provided in their check in information a copy of their bill as well, guests who book via email or telephone are emailed a booking confirmation with the total amount, confirmation number and check in details. I have a practice of calling guests who depart to ensure that their stay was good and that there were no issues before I charge the card as I did with this guest.
The guest had emailed requesting a invoice that provided a detailed breakdown which I was and am happy to provide; the same invoice was provided in the check in information. I advised the guest that at that time I was having issues with our computer systems and was not able to scan and email a copy but I could send a fax. She did not have a fax number but provided me with her accountants fax number; I sent twice, the first time it was returned as busy and the second time it was received. The fax number I sent it to was the one she provided via email XXX XXX XXXX. I assumed she received the fax as I did not hear from her further either by email or phone.
I have attached a copy of the invoice as requested.
Initial Consumer Rebuttal /* (3000, 11, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email is full of blatant inaccuracies too numerous to address but, most importantly, the attachment is just a garbled page of characters.
This is more prevarication on the part of the owner/operator. Please request that the receipt be sent to the offices of the Revdex.com by fax/email/passenger [redacted] and see if she is able to overcome her "technical problems".
Thank you.
Final Consumer Response /* (2000, 15, 2015/11/10) */
Received. Thank you for your assistance. A complete explanation of charges is all I needed.
I consider the matter now closed.
Initial Business Response /* (1000, 9, 2015/10/29) */
In reference to the complaints made by the guest my response is as follows.
I manage 5 properties; I am not able to reside in all of them but I do visit regularly. I have live in staff who are more then able to make breakfast, clean and are...
available to answer any questions or address any concerns. My number and my staff's number is provided to each guest to contact if there are any issues.
Each guest who books via telephone or email is provided in their check in information a copy of their bill as well, guests who book via email or telephone are emailed a booking confirmation with the total amount, confirmation number and check in details. I have a practice of calling guests who depart to ensure that their stay was good and that there were no issues before I charge the card as I did with this guest.
The guest had emailed requesting a invoice that provided a detailed breakdown which I was and am happy to provide; the same invoice was provided in the check in information. I advised the guest that at that time I was having issues with our computer systems and was not able to scan and email a copy but I could send a fax. She did not have a fax number but provided me with her accountants fax number; I sent twice, the first time it was returned as busy and the second time it was received. The fax number I sent it to was the one she provided via email XXX XXX XXXX. I assumed she received the fax as I did not hear from her further either by email or phone.
I have attached a copy of the invoice as requested.
Initial Consumer Rebuttal /* (3000, 11, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email is full of blatant inaccuracies too numerous to address but, most importantly, the attachment is just a garbled page of characters.
This is more prevarication on the part of the owner/operator. Please request that the receipt be sent to the offices of the Revdex.com by fax/email/passenger [redacted] and see if she is able to overcome her "technical problems".
Thank you.
Final Consumer Response /* (2000, 15, 2015/11/10) */
Received. Thank you for your assistance. A complete explanation of charges is all I needed.
I consider the matter now closed.