Studstill Broadcast, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

** *** has received a copy of her tax return, and all required documentsI had attached ALL signed documents that we keep on file with my first written response that I provided the Revdex.comI have no objection that you share those with ** *** for recordsOnce fees have been extracted from a taxpayer's refund, the third party bank that fronts the fees does not give refundsIt is considered a valid contract once the proper paperwork is signed by client, and the ERO eFiles the return on behalf of the client. Please review all documents that were originally included for more clarification regarding fees -Mike F

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint .I discussed same as last year with preparer I only claim both children on earned income not dependent and had she reviewed previous years she would see that! I was not given individual papers to review and I did give her accurate numbers and information busy she was rushing and when I questioned the other women they apologized and said shw was overseeing offices and not gocusing with ao much on her plateI just want it done correctly and not overcharged what they kept only what I was quoted
Regards,
*** ***

Hello Revdex.com, I am aware of *** *** situationIn February of 2016, *** *** filed at our Greenfield location with a new tax preparer we hired for that locationHowever he was unaware of *** *** rentals and and additional expenses that go along with the properties and these are a
benefit to her tax situation*** *** returned was filed based on the information she provided and a small refund received from the ***However because I am familiar with her tax circumstances, over the past several yearsI made her aware of the adjustments that were to her benefit and an amendment was completed and mailed in*** *** did call awhile back stating the *** requested an additional form, this was then resent outThe *** requesting additional paperwork is not out of the norm and they will not process an amendment until the request is fulfilledAlthough I have not seen the letters to this request, I will be making contact with *** *** to have her bring these into the officeWe are only open during the off season on Mondays - at our Hillsboro locationBut I will be more than willing to meet with her at our Greenfield location to resolve the *** requestNot all amendments are accepted by the *** either, I can only prepare the forms for our clients that benefit there tax situations and the final approvals come from the ***. Regards,*** ***

I was overcharged without being told extra fees upfrontI have never even received
any signed copies of documents I signed and have requested several timesi was offered a gift certificate then informed not to come back or call the business anymoreMike did call me while I was at a Dr appointment and when I called back he disnt answer and I have one voicemail saved he left which was only attempt he made my taxes also need amended and never got payment voucher for local taxes until mailed last week finallyI asked if I was to pay the day of service and was told to pay like always with a check when I get them so I did noti have no problem paying original price quoted $but not the excessive fees Mike has now quoted his receptionist and preparer both were the both there at office not himI am an individual who files self employed and he claims I file as a business and I did not nor have I ever I just want my signed copies so I can go elsewhere which is law they are required to provide me copies at time of serviceHe says I got all I need but never received forms I requestedI also would like money refunded in overpaid fees especially since he asked me to not come back nor would I want to with the treatment I receivedI think a gift certificate to a business you wont go in isnt a fair solution at all

Revdex.com- 1.  [redacted] has been given her tax return and all required documents2. All documents signed by [redacted] have been sent to Revdex.com for review, and you may share with her at anytime.3. As far as the accusation of claiming dependents not specified- this concern has never been brought up before, but I will address. It is the client that determines what dependents, income,  and expenses to include on their returns. We merely take the information that they provide us when filing their taxes. Clients look over the return, and sign off as to the accuracy and completeness before it is eFiled  I have attached the Customer Data Sheet that  [redacted] filled out that includes 2 Children ([redacted]r) as dependents, and living with her 12 months of the 2016 year. Those children were both included in [redacted] return as requested. As you can see, it is another cut and dry situation as are the fees that are being squabbled about without merit.  * Our decision has been made on this matter, and we feel that we have been more than fair- we stand by our original decision of resolution. I believe the proof that has been provided here surely warrants this case to be closed immediately. Thanks -Mike F.

All fees were plainly explained and listed on all paperwork signed by [redacted]. Attachments of all paperwork were included with my previous response. The decision to not pay upfront , but to extract fees were obviously evident by the numerous signatures made by [redacted]- not just at time of services, but at the time her check was picked up.  Please refer to paperwork attached. As stated before, fees for an individual efile with direct deposit is $139.99- but this was a business return due to the Schedule C filed which could of been $164.99 if paid up front. This case is black and white. The goodwill gesture of a Gift Certificate for the difference in fees seems to be a more than fair resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I still have not received Signed copies of what I need. I will have to seek out another accountant to correct all the errors including claiming people on my taxes that I did not specify. My ex husband has to delay his taxes due to this business claiming both children instead of one as in previous years! This is in addition to incorrect numbers and the overcharged fees not mentioned upfront! I would like a refund so I can go elsewhere to correct these mistakes. Obviously a credit is not acceptable since they will not call me back or take calls to fix.
Regards,
[redacted]