Stump Busters

Initial Business Response /* (1000, 5, 2016/03/18) */
We are sending Ms. [redacted] a revised accounting of her disposition. She was given a accounting of the bills with her original check. Ms. [redacted] seems to think that she is not responsible for anything damaged or left dirty in her...

apartment upon departure. She did a check-in walkthrough and a check-out walkthrough. Items such as the scree, for example, were clearly marked a being in place upon move-in and missing at move-out. Also, we have to pay people to go to the property and repair/replace/clean/paint and perform other services. Charges for those services are allowed by the law.
She will receive a revised accounting in the next few days.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am responsible for damages, but I'm not responsible for paint. After 2 years there's no deduction for paying jobs. I haven't even received a itemize statement only invoice. Its states in the landlord and tents right that you have to send out an itemize statement as well a break down for charges and if over a certain amount a receipt. I don't state such facts, but the law does...
Final Business Response /* (4000, 9, 2016/03/21) */
Was the reply even read/understood? We stand on our reply. Additional funds were returned to the resident even though we do not agree with the complaining party's arguments.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear This company DID NOT contact me in any form. My phone number has been the same for over 10 years and I resided at the address for a year. I have both my husband and mother in law who can also say that they did not contact me in any form. There is no excuses for this. If the information given to the business was faulty that was not under my control. I still wish to pursue this claim.
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/10) */
Our office has spent numerous hours on the phone with this resident and we have waived over $500 in late fees extending a number of months back. According to staff, this situation has been resolved for Ms. [redacted].
Initial Consumer Rebuttal...

/* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
$500 in fee's was weave due to a notice a never received. The first time I even new that I owed for the plumbing was 8/31/2015. Then they went all the way back to April 2015 and charged me for a late fee. Because they had someone I n their office that wasn't doing their job doesn't mean there resident has to pay for their mistake. And they seem to not b knowing what there doing if there charges that never belonged. When I get a notice I want it accurate I don't want to have to stress about their records being wrong and myself being evicted...
Final Consumer Response /* (4200, 9, 2015/11/12) */
I want my rights protected, I don't want to turn around every other month and have a pay my rent or quit notices on my door. That's very nerve wracking to see that, then to see the total. I have a high level of depression and anxiety, I can't handle, the error's and mistake made on their end from previous property managers. Then I have to run and leave work and I miss out of pay to continue to pay my bills. I'm not the only one on this property having the same problem, so their something really going on/wrong with your booking. It need to be properly laid out and fine through before submitting/sending out notices to people. Not only stressful on me but others. I'll rather receive a phone call when it's a mistake on your behalf and not an eviction notice, its only fair to the residents.