In response to the above complaint number, the car was, in fact, keyed while in our care and our insurance company paid for all damages. With the owner's permission, we sent the car to a well known body shop for repairs. After approximately 3 weeks, the owner informed us he wanted a body shop in his...
area to do the repairs. As our local body shop had started on the car, we had to have the car towed, at our expense, to his body shop. So there were some pieces taken off by the body shop that were sent along with the car.We made it perfectly clear to the owner that when the body shop was done with the car we needed it back to finish it tune-wise and check-up wise. We even volunteered to pick it up at our expense. Wenever heard from him again. On May 2, 2015 there was a video on his wife's [redacted] page that was showing the car racing at Beaver Springs DragStrip in the 12 second bracket and a video on J-tube at another dyno shop getting tuned and checked.As far as the rear end gears, they were installed as per his advice. We have a number of gears and other high performance parts in our inventory.I assume the bottom line is we did not do the final tuning and going over the entire engine as we told him we had to do to completely finish the job. He said he had to pay another tuning shop to fix thingsthat were not hooked up right yet he claims damage for things not hooked up right after it left their shop.If I can be of further assistance, please feel free to contact me. Thank you for your consideration in this matter.Sincerely yours,Ray E. S[redacted], Pres.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
In response to the above complaint number, the car was, in fact, keyed while in our care and our insurance company paid for all damages. With the owner's permission, we sent the car to a well known body shop for repairs. After approximately 3 weeks, the owner informed us he wanted a body shop in his...
area to do the repairs. As our local body shop had started on the car, we had to have the car towed, at our expense, to his body shop. So there were some pieces taken off by the body shop that were sent along with the car.We made it perfectly clear to the owner that when the body shop was done with the car we needed it back to finish it tune-wise and check-up wise. We even volunteered to pick it up at our expense. Wenever heard from him again. On May 2, 2015 there was a video on his wife's [redacted] page that was showing the car racing at Beaver Springs DragStrip in the 12 second bracket and a video on J-tube at another dyno shop getting tuned and checked.As far as the rear end gears, they were installed as per his advice. We have a number of gears and other high performance parts in our inventory.I assume the bottom line is we did not do the final tuning and going over the entire engine as we told him we had to do to completely finish the job. He said he had to pay another tuning shop to fix thingsthat were not hooked up right yet he claims damage for things not hooked up right after it left their shop.If I can be of further assistance, please feel free to contact me. Thank you for your consideration in this matter.Sincerely yours,Ray E. S[redacted], Pres.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]