Stunning Homes Realty

I recently received Mr [redacted] 's follcorrespondence to my response in this matter Thank you for providing me another opportunity to address his complaint and further explain my position There does seem to be some disconnect from what actually happened and his account of the dealings, not sure if this was his agent not disclosing information or a lack of understandingFirst, I want to make clear that Mr [redacted] has never been a customer of mine I represented the sellers in the real estate sales transaction that Mr [redacted] references in his complaint Mr [redacted] was represented by another licensed Realtor, and my brokerage is not affiliated with Mr [redacted] 's Realtor I met my professional obligations to my customers in this matter, the sellers Therefore, I believe that Mr [redacted] lacks a basis for bringing a complaint against my brokerageOne of the items Mr [redacted] claims is that I was aware of the discrepancy between the house's actual size and what the Maricopa Country Assesor's Office had it listed as It was only AFTER the appraisal completed on Mr [redacted] behalf that I asked the sellers about their past appraisals and if they could provide those as evidence As the sellers completed appraisals, one when purchasing the house and one when refinancing, neither time was the difference in square footage compared to tax records even brought to their attention I have emails documenting this correspondenceWhile it is obvious that Mr [redacted] and I disagree on many of the facts that form the basis of Mr [redacted] 's complaint, I have in no way attempted to place blame on Mr [redacted] as he indicated in his follcorrespondence to my response One other incorrect claim in his follow up response was my sellers unwillingness to compromise on the terms Mr [redacted] I'm not sure what your agent told you but my sellers did agree to come off the price and additional $4,000, which [redacted] was unwilling to acceptAgain, I offer my sympathies to Mr [redacted] that we were unable to compete the real estate sales transaction with him, and I am glad that he was able to purchase another home I wish Mr [redacted] the very best, and I hope that he can consider this matter resolved Thank you[redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]While ***'s response is appreciated it is quite humorous He knew of the other appraisals and the differences in square footage He even offered and gave the last appraiser hard copies of them I never spoke with directly and never claimed I did I find it funny he said that I was aggressive etcif anything his broker and the secretary that answers the phone were both rude It is true that I closed on a home on the 19th I had to scramble and my realtor had to put in extra effort to find me a home As far as the sellers (and in fact ***) willing to come down in the price, that is falseMy realtor was willing to waive part of his commission ( [redacted] was not)The sellers as well were unwilling to lower the price I really didn't expect any difference in a reply I knew they would simply try to place blame on me I have the proof of the differences in square footage as well as how it was re listed It wasn't until I brought it up to the broker that it was unethical and illegal that it was changed Regards, [redacted]

Somehow, this company discovered my contact information and they have contacted me several times by telephone I have told Mary (###-###-####) to NOT CALL ever again; to put me on her do not call list, and still she persists in contacting me My daughter had a house for sale in Avondale She has contacted my daughter several times, even though the house has been sold and is no longer available My daughter also requested that she not be contacted again We do not know how to be more clear to cease contacting us when we have clearly expressed no interest in this realty investment company that specializes in buying homes cheap and selling them at a considerable mark-up--further impacting the house market for single family homes in a negative manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
While ***'s response is appreciated it is quite humorous He knew of the other appraisals and the differences in square footage He even offered and gave the last appraiser hard copies of them I never spoke with directly and never claimed I did I find it funny he said that I was aggressive etcif anything his broker and the secretary that answers the phone were both rude It is true that I closed on a home on the 19th I had to scramble and my realtor had to put in extra effort to find me a home As far as the sellers (and in fact ***) willing to come down in the price, that is falseMy realtor was willing to waive part of his commission (*** was not)The sellers as well were unwilling to lower the price I really didn't expect any difference in a reply I knew they would simply try to place blame on me I have the proof of the differences in square footage as well as how it was re listed It wasn't until I brought it up to the broker that it was unethical and illegal that it was changed
Regards,
*** ***

My name is *** ***, and I am a Realtor with Stunning Homes RealtyI recently received a copy of the complaint that *** *** filed against me with the Revdex.comThank you for providing me with an opportunity to respondWhile I sympathize with Mr***'s situation, I am not
liable to him for the amount he spent for an appraisal and a home inspection of the property located at *** * *** Dr, Tempe AZDuring the entire real estate sales transaction, I acted with the utmost professionalism towards my clients and all of the other parties involved in the transactionBelow is a summary of the transaction upon which Mr***'s complaint is based.On 10/28/*** *** entered into a Residential Resale Real Estate Purchase Contract with *** and *** ***I represented the sellers, *** and *** ***, and *** *** represented Mr***Mr*** agreed to pay $265,for the real property located at *** * *** Dr, Tempe AZThe property was appraised while it was in escrowThe appraiser indicated that the home located on the property was square feet and valued the home at $250,The sellers offered to reduce the purchase price below the original agreed upon price however we were unable to reach terms that were mutually agreeableThe main claim Mr*** puts forth in this argument is the discrepancy between the size measured and the size advertised on the listing site It was my understanding that many calls involving Mr*** and his Real Estate Agent and his boss were had that involved how I came up with the size advertised In each of those calls his agent and broker told me they tried to explain to Mr*** how this error could have came about and how looking at the past history of the home any agent would assume the size in the Tax Records was indeed the correct size. Prior to listing the property for sale, I reviewed the *** *** Tax Records for the property to obtain the square footage for the homeThe *** *** Tax Records stated that the home was square feetTherefore, the home was described as being square feet in the MLS descriptionThe method that I used to determine the square footage to include in the MLS description is the most commonly used method by those in the residential real estate sales industry.Moreover, even if home on the property is square feet, the property still should have appraised for the price agreed to in the Residential Resale Real Estate Purchase ContractThere are many factors that contribute to the overall value of a property including, but not limited to, location, lot location, landscaping, curb appeal, and improvements.I am not liable to Mr*** because he expressly released Sellers' Broker from any liability regarding square footage and financingParagraph 8o on page of the Residential Resale Real Estate Purchase Contract states:Release of Broker(s): Seller and Buyer hereby expressly release, hold harmless and indemnify Broker(s) in this transaction from any and all liability and responsibility regarding financing, the condition, square footage, lot lines, boundaries, value, rent rolls, environmental problems, sanitation systems, roof, wood infestation, building codes, governmental regulations, insurance, price and terms of sale, return on investment or any other matter relating to the value or condition of the PremisesThe parties understand and agree that the Broker(s) do not provide advice on property as an investment and are not qualified to provide financial, legal or tax advice regarding this real estate transaction.Paragraph 8o was bolded in the Residential Resale Real Estate Purchase Contract and Mr*** acknowledged Paragraph 8o by initialing directly below itAdditionally, Mr*** was not my clientTherefore, I am not liable to Mr*** for the amount he expended on an appraisal and home inspection.Mr*** alleges that after he was unable to complete his purchase of the property and I relisted the property, I again listed it as being square feetThis is incorrectAfter Mr***’s appraisal of the property was completed, the Sellers reviewed two previous appraisals of the propertyThose two appraisals of the property described the Sellers’ home as being square feetI was unaware of those two appraisals until after Mr*** completed his appraisal of the propertyThe Sellers were unaware that the other two appraisals described the property as being square feet instead of square feet until after Mr*** completed his appraisal of the propertyWhen I relisted the property, I described the home as being square feet based on an average of the square footage listed on the two appraisals that the Sellers disclosed to me, Mr***’s appraisal, and the *** *** Tax Records.Mr*** alleges that I made various statements to himI have never spoken to Mr*** directlyI always acted in a professional manner when communicating with Mr***’s realtor.Mr*** also alleges that my broker and staff made various statements to him and treated him unfairlyMy broker and staff did not make any unprofessional or threatening statements to Mr***Mr*** was accusatory, aggressive and uncompromising in his conversations with my broker and staffDespite Mr***’s inflammatory comments, my broker and staff were constantly very courteous to Mr***My broker took time to listen to Mr***’s complaintsMy broker explained that our brokerage had done nothing wrong and would not be reimbursing Mr*** for the cost of his appraisal and home inspection.Mr*** accuses me of stating that his realtor should have known the actual square footage of the propertyI never made such a statement, and I do not believe that Mr***’s realtor should have known the actual square footage of the property.Mr*** correctly states that I called his realtor to advise him that the property was under contract with a different buyer for the full asking price of $265,When the property went under contract with a different buyer, I made a courtesy call to Mr***’s realtor to let him know that the property was no longer available.Mr*** references $5,that he spent on a weekend trip to Arizona to inspect the property$5,is clearly an excessive amount of money to spend on weekend trip from California to ArizonaI am not liable to Mr*** for any of the expenses he incurred in his efforts to purchase the propertyMr*** also insinuates that his failed real estate transaction placed him at risk of being homelessMr*** is not homelessHe closed on the purchase of another property on December 19, 2014.Mr*** requests $for the cost of his appraisal and home inspectionI wish that Mr*** could have purchased the propertyI want to reach a fair resolution of this matterHowever, it would not be fair for me to reimburse Mr*** for any of his expensesI acted competently when I referenced the *** *** Tax Records to obtain the square footage to include in the MLS description of the propertyMy actions were in good faithMy coworkers and I were professional and courteous towards the other parties involved in this transactionMr*** acknowledged that he beared all risks relating to the property’s financing and square footageI appreciate the service that Mr*** provides to our country and I offer him my sincerest sympathies that we were unable to complete the transaction with him.Best Regards,*** ***

I recently received Mr. [redacted]'s follow-up correspondence to my response in this matter.  Thank you for providing me another opportunity to address his complaint and further explain my position.  There does seem to be some disconnect from what actually happened and his account of the dealings, not sure if this was his agent not disclosing information or a lack of understanding. First, I want to make clear that Mr. [redacted] has never been a customer of mine.  I represented the sellers in the real estate sales transaction that Mr. [redacted] references in his complaint.  Mr. [redacted] was represented by another licensed Realtor, and my brokerage is not affiliated with Mr. [redacted]'s Realtor.  I met my professional obligations to my customers in this matter, the sellers.  Therefore, I believe that Mr. [redacted] lacks a basis for bringing a complaint against my  brokerage. One of the items Mr. [redacted] claims is that I was aware of the discrepancy between the house's actual size and what the Maricopa Country Assesor's Office had it listed as.  It was only AFTER the appraisal completed on Mr. [redacted] behalf that I asked the sellers about their past appraisals and if they could provide those as evidence.  As the sellers completed 2 appraisals, one when purchasing the house and one when refinancing, neither time was the difference in square footage compared to tax records even brought to their attention.  I have emails documenting this correspondence. While it is obvious that Mr. [redacted] and I disagree on many of the facts that form the basis of Mr. [redacted]'s complaint, I have in no way attempted to place blame on Mr. [redacted] as he indicated in his follow-up correspondence to my response.  One other incorrect claim in his follow up response was my sellers unwillingness to compromise on the terms.  Mr. [redacted] I'm not sure what your agent told you but my sellers did agree to come off the price and additional $4,000, which [redacted] was unwilling to accept. Again, I offer my sympathies to Mr. [redacted] that we were unable to compete the real estate sales transaction with him, and I am glad that he was able to purchase another home.  I wish Mr. [redacted] the very best, and I hope that he can consider this matter resolved.  Thank you.[redacted]

"Mary" calling from ###-###-#### says that she works with/for Steve T[redacted] as a representative.  My daughter and I have both spoken with her directly, and requested she desist...

from contacting us about a property that has been sold and is no longer available for purchase from my daughter.  Still, she persists in contacting us for unavailable property.  I am most curious as to how she acquired my telephone number -- as I have placed myself on the NATIONAL DO NOT CALL REGISTRY.  All attempts to contact either my daughter or myself need to cease immediately.

It saddens me that Mary harassed these poor homeowners. She learned cold calling techniques from an online training course, and thought it would be the best way to drum up business.I have communicated with her that this is no way to do business in our organization. Her actions are a reflection of our company, and this is wholly unacceptable. She has received a written warning, and any further actions will result in immediate termination.Again, I sincerely apologize for her behavior.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]While [redacted]'s response is appreciated it is quite humorous.  He knew of the other appraisals and the differences in square footage.  He even offered and gave the last appraiser hard copies of them.  I never spoke with directly and never claimed I did.  I find it funny he said that I was aggressive etc. if anything his broker and the secretary that answers the phone were both rude.  It is true that I closed on a home on the 19th.  I had to scramble and my realtor had to put in extra effort to find me a home.  As far as the sellers (and in fact [redacted]) willing to come down in the price, that is false. My realtor was willing to waive part of his commission ([redacted] was not). The sellers as well were unwilling to lower the price.  I really didn't expect any difference in a reply.  I knew they would simply try to place blame on me.  I have the proof of the differences in square footage as well as how it was re listed.  It wasn't until I brought it up to the broker that it was unethical and illegal that it was changed 
Regards,
[redacted]

I recently received Mr. [redacted]'s follow-up correspondence to my response in this matter.  Thank you for providing me another opportunity to address his complaint and further explain my position.  There does seem to be some disconnect from what actually happened and his account of the dealings, not sure if this was his agent not disclosing information or a lack of understanding. First, I want to make clear that Mr. [redacted] has never been a customer of mine.  I represented the sellers in the real estate sales transaction that Mr. [redacted] references in his complaint.  Mr. [redacted] was represented by another licensed Realtor, and my brokerage is not affiliated with Mr. [redacted]'s Realtor.  I met my professional obligations to my customers in this matter, the sellers.  Therefore, I believe that Mr. [redacted] lacks a basis for bringing a complaint against my  brokerage. One of the items Mr. [redacted] claims is that I was aware of the discrepancy between the house's actual size and what the Maricopa Country Assesor's Office had it listed as.  It was only AFTER the appraisal completed on Mr. [redacted] behalf that I asked the sellers about their past appraisals and if they could provide those as evidence.  As the sellers completed 2 appraisals, one when purchasing the house and one when refinancing, neither time was the difference in square footage compared to tax records even brought to their attention.  I have emails documenting this correspondence. While it is obvious that Mr. [redacted] and I disagree on many of the facts that form the basis of Mr. [redacted]'s complaint, I have in no way attempted to place blame on Mr. [redacted] as he indicated in his follow-up correspondence to my response.  One other incorrect claim in his follow up response was my sellers unwillingness to compromise on the terms.  Mr. [redacted] I'm not sure what your agent told you but my sellers did agree to come off the price and additional $4,000, which [redacted] was unwilling to accept. Again, I offer my sympathies to Mr. [redacted] that we were unable to compete the real estate sales transaction with him, and I am glad that he was able to purchase another home.  I wish Mr. [redacted] the very best, and I hope that he can consider this matter resolved.  Thank you.[redacted]

My name is [redacted], and I am a Realtor with Stunning Homes Realty. I recently received a copy of the complaint that [redacted] filed against me with the Revdex.com. Thank you for providing me with an opportunity to respond. While I sympathize with Mr. [redacted]'s situation, I am not...

liable to him for the amount he spent for an appraisal and a home inspection of the property located at [redacted] Dr, Tempe AZ. During the entire real estate sales transaction, I acted with the utmost professionalism towards my clients and all of the other parties involved in the transaction. Below is a summary of the transaction upon which Mr. [redacted]'s complaint is based.On 10/28/2014 [redacted] entered into a Residential Resale Real Estate Purchase Contract with [redacted] and [redacted]. I represented the sellers, [redacted] and [redacted], and [redacted] represented Mr. [redacted]. Mr. [redacted] agreed to pay  $265,000 for the real property located at [redacted] Dr, Tempe AZ. The property was appraised while it was in escrow. The appraiser indicated that the home located on the property was 1700 square feet and valued the home at $250,000.00. The sellers offered to reduce the purchase price below the original agreed upon price however we were unable to reach terms that were mutually agreeable. The main claim Mr. [redacted] puts forth in this argument is the discrepancy between the size measured and the size advertised on the listing site.  It was my understanding that many calls involving Mr. [redacted] and his Real Estate Agent and his boss were had that involved how I came up with the size advertised.  In each of those calls his agent and broker told me they tried to explain to Mr. [redacted] how this error could have came about and how looking at the past history of the home any agent would assume the size in the Tax Records was indeed the correct size. Prior to listing the property for sale, I reviewed the [redacted] Tax Records for the property to obtain the square footage for the home. The [redacted] Tax Records stated that the home was 1900 square feet. Therefore, the home was described as being 1900 square feet in the MLS description. The method that I used to determine the square footage to include in the MLS description is the most commonly used method by those in the residential real estate sales industry.Moreover, even if home on the property is 1700 square feet, the property still should have appraised for the price agreed to in the Residential Resale Real Estate Purchase Contract. There are many factors that contribute to the overall value of a property including, but not limited to, location, lot location, landscaping, curb appeal, and improvements.I am not liable to Mr. [redacted] because he expressly released Sellers' Broker from any liability regarding square footage and financing. Paragraph 8o on page 8 of the Residential Resale Real Estate Purchase Contract states:Release of Broker(s): Seller and Buyer hereby expressly release, hold harmless and indemnify Broker(s) in this transaction from any and all liability and responsibility regarding financing, the condition, square footage, lot lines, boundaries, value, rent rolls, environmental problems, sanitation systems, roof, wood infestation, building codes, governmental regulations, insurance, price and terms of sale, return on investment or any other matter relating to the value or condition of the Premises. The parties understand and agree that the Broker(s) do not provide advice on property as an investment and are not qualified to provide financial, legal or tax advice regarding this real estate transaction.Paragraph 8o was bolded in the Residential Resale Real Estate Purchase Contract and Mr. [redacted] acknowledged Paragraph 8o by initialing directly below it. Additionally, Mr. [redacted] was not my client. Therefore, I am not liable to Mr. [redacted] for the amount he expended on an appraisal and home inspection.Mr. [redacted] alleges that after he was unable to complete his purchase of the property and I relisted the property, I again listed it as being 1900 square feet. This is incorrect. After Mr. [redacted]’s appraisal of the property was completed, the Sellers reviewed two previous appraisals of the property. Those two appraisals of the property described the Sellers’ home as being 1800 square feet. I was unaware of those two appraisals until after Mr. [redacted] completed his appraisal of the property. The Sellers were unaware that the other two appraisals described the property as being 1800 square feet instead of 1900 square feet until after Mr. [redacted] completed his appraisal of the property. When I relisted the property, I described the home as being 1800 square feet based on an average of the square footage listed on the two appraisals that the Sellers disclosed to me, Mr. [redacted]’s appraisal, and the [redacted] Tax Records.Mr. [redacted] alleges that I made various statements to him. I have never spoken to Mr. [redacted] directly. I always acted in a professional manner when communicating with Mr. [redacted]’s realtor.Mr. [redacted] also alleges that my broker and staff made various statements to him and treated him unfairly. My broker and staff did not make any unprofessional or threatening statements to Mr. [redacted]. Mr. [redacted] was accusatory, aggressive and uncompromising in his conversations with my broker and staff. Despite Mr. [redacted]’s inflammatory comments, my broker and staff were constantly very courteous to Mr. [redacted]. My broker took time to listen to Mr. [redacted]’s complaints. My broker explained that our brokerage had done nothing wrong and would not be reimbursing Mr. [redacted] for the cost of his appraisal and home inspection.Mr. [redacted] accuses me of stating that his realtor should have known the actual square footage of the property. I never made such a statement, and I do not believe that Mr. [redacted]’s realtor should have known the actual square footage of the property.Mr. [redacted] correctly states that I called his realtor to advise him that the property was under contract with a different buyer for the full asking price of $265,000.00. When the property went under contract with a different buyer, I made a courtesy call to Mr. [redacted]’s realtor to let him know that the property was no longer available.Mr. [redacted] references $5,000.00 that he spent on a weekend trip to Arizona to inspect the property. $5,000.00 is clearly an excessive amount of money to spend on weekend trip from California to Arizona. I am not liable to Mr. [redacted] for any of the expenses he incurred in his efforts to purchase the property. Mr. [redacted] also insinuates that his failed real estate transaction placed him at risk of being homeless. Mr. [redacted] is not homeless. He closed on the purchase of another property on December 19, 2014.Mr. [redacted] requests $800.00 for the cost of his appraisal and home inspection. I wish that Mr. [redacted] could have purchased the property. I want to reach a fair resolution of this matter. However, it would not be fair for me to reimburse Mr. [redacted] for any of his expenses. I acted competently when I referenced the [redacted] Tax Records to obtain the square footage to include in the MLS description of the property. My actions were in good faith. My coworkers and I were professional and courteous towards the other parties involved in this transaction. Mr. [redacted] acknowledged that he beared all risks relating to the property’s financing and square footage. I appreciate the service that Mr. [redacted] provides to our country and I offer him my sincerest sympathies that we were unable to complete the transaction with him.Best Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]While [redacted]'s response is appreciated it is quite humorous.  He knew of the other appraisals and the differences in square footage.  He even offered and gave the last appraiser hard copies of them.  I never spoke with directly and never claimed I did.  I find it funny he said that I was aggressive etc. if anything his broker and the secretary that answers the phone were both rude.  It is true that I closed on a home on the 19th.  I had to scramble and my realtor had to put in extra effort to find me a home.  As far as the sellers (and in fact [redacted]) willing to come down in the price, that is false. My realtor was willing to waive part of his commission ([redacted] was not). The sellers as well were unwilling to lower the price.  I really didn't expect any difference in a reply.  I knew they would simply try to place blame on me.  I have the proof of the differences in square footage as well as how it was re listed.  It wasn't until I brought it up to the broker that it was unethical and illegal that it was changed 

Regards,