Sturdy Built Buildings

I read the complaint and I absolutely do not agree with itThey omitted the most important facts and took everything out of contextThey exaggerated it to their liking to the point that it is totally not trueI never swore at them and they know this.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? I met with the customers on site, Sunday, 28th of MayThey were interested in a cabin shell built on 6' column piersThey told me that they were having trouble finding a contractor willing to build, and/or their estimates were not affordableI told them this is not an easy build but I would be willing to extend them a reasonable and competitive offerNext I gave them verbal price estimate for the job contingent on some research in the following days, at which they countered with, when can you start and when will you complete the jobI told them I could start the job in weeks and I would need days from contract signing to finishThey were obviously not happy with the completion time and wanted it completed much soonerI told them that was the best I could doImmediately they offered me a down payment to move the start along fasterI refused, I stated that I needed more time to check/ verify information and get a contract ready ( I was not happy with their need of speeding up the completion date and I considered not extending them an written offer, plus the job was pretty unique and sure to have some issues, but I was willing to do it as long as they would accept the days)? ? ? ? ? ? ? ? ? ? ? ? ? ? ? I met with them the following Sunday June 4th ? on job site ,I showed them the contract and I emphasized that the contract states? that I? have days to complete, I would move up the starting time of job to Monday, June 12th, the following week, the customer signed the contractI also told them I would accept a deposit of $but they went ahead and wrote a check for $? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Friday, June 9th? We staked off building site and marked locations of pier holes and wrapped perimeter with caution tape.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Tuesday, June 13th holes were dug with a bobcat power augerThis site had an odd pea gravel cover over heavy rock which complicated the job in many unforeseen waysThe pea gravel? filled up most of the holes and was difficult to remove.? Generally the auger clears everything out of holes, in this particular case, because of the pea gravel, it did not(Customer informed me, he watched us work on his security camera.) Personally, I was not happy with this revelationI do not appreciate them watching my every move and if I knew of this earlier I may not have accepted the jobWith no comment to my customer, I told myself I'll move forward? ? ? ? ? ? ? ? ? ? ? ? ? ? ? WedJune 14th? Customer called me to ask why the holes were not all dug outI told him they were, but the pea gravel ran into themWe will need to remove it with hand tools? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ThursJune 15th? We worked on removal of pea gravel from holes, I needed to add water and dirt to the holes to help remove itWe hand dug the holes for hrs ending in degree heat,? when I developed stomach crampsI called it a day ( that week started the hotter days, and we were not tempered to it yet).? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Friday June 16th We worked on site for or 4hrs and finished digging? the pea? gravel out of holesCustomer approached us and stated that he use to work in the steel mill hrs a day, days a weekAnother hot day, high temp over Later that day I chased down needed materials at supply houses? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Saturday, June 17th? We worked at shop, framing pier base footing boxes and cutting/ assembling re bar postsI added the 20”x 20” base grade footings to the piers to add strength to the pier at its most vulnerable spot at grade level ( not in contract, added on , no charge)? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Monday June 19th I decided to upgrade the cardboard pier cylinders to 14” in diameter from the contract size of? 12”The larger size would add strength to the? finished concrete piers and the fiber cardboard was twice the thickness of the smaller 12” cylinder, making it also stronger more durable.? No charge to my customer, but it would cost me $more for this upgradeI inquired about it at the contractor supplies in town and not one had them, some said they could order them at a much higher price? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Tuesday June 20th We brought out footing boxes and installed them over the pier holes, staked, leveled and back filled them where possibleWe unloaded re bar posts and assembled more and left site after 4hrsIn the afternoon I called on? Austin supply houses for the 14” forms and one of them told me they did not have them but their SA warehouse had them( it was one I had called on the day before and they told me they did not have them)? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Wednesday, June 21st? ? I drove over to the warehouse on North east side of San Antonio, early in morning and picked up the 14” forms, then drove out to job site and worked there about hours until 2pm? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Thursday, June 22nd We worked or hrs? there and we had all the forms up, straitened, plumbed and sway braced, ready for concrete pourThe customer express his satisfaction and asked when would I pour itI told him I was not sure,? maybe? Tuesday, probably Wednesday or Thursday the following week? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Friday, June 23rd I called the local ready mix co and I received info about a pour, I asked how far in advance I needed call for concrete, the dispatcher replied, you can order it for the next dayI also asked him for his max chute height, he told me he didn't know but would call me back on it in an hour ( he never did).? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Monday, June 26th? ? Over the weekend the weather reports called for 30% chance of rain on Monday and a 50% on Tuesday and Wednesday( it rained on all three days on far northwest side of San Antonio)? I could have taken a chance and poured it but I saw that the rain would stay over the area for long periods of time and there were t-storms that would lingerI called the ready mix co again, to ask about chute height, he told me he forgot, but he would call me back shortly( he forgot again)This is probably a very rare request but important information for this particular pourAlso called most of the concrete pumping co.'s in SA and got pricing and other informationAll the companies had the same minimum price of $for the job , a couple yrs ago their minimum was $I ask one dispatcher why,? he told me insurance rates went way up (because of accidents no doubt, and that was before the July accident in North Texas , dead critical , the rates will be on the rise)? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Wednesday, June 28th? I rented a storage room in Pipe Creek? for materials and equipment for use on this job site This would be used to keep things out of the rain, not clutter the job site, conveniently located and also have them readily availableI stocked it with pieces of? osb sheeting I bought days beforeIt rained off and on all day and from the Pipe Creek location I could see that it was raining in Bandera.? The forecast for Thursday was the same, more rain.? Customer called that day to ask when I would pour, I told him I put it off and didn't know when, and it didn't look like this week ( he wasn't happy)? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Friday, June 30th I called the ready mix co in the morning to inquire about the chute height again and the dispatcher said he was sorry he forgot and he would call me back in a little while, ( he did not)I Also asked him about the rain, he said they got a lot the last couple of days and probably inches in just a few hoursHe asked me if I was ready to pourI told him I'll have to inspect the site tomorrow before I can orderIn the afternoon I got a call from the customer, he was angry, he said “the site had 2.5? inches of rain in a couple of hrs, half of the holes were filled up with dirt and the forms were out of alignmentWhat was I going to do about it”? I immediately told him I would be out in the morning to start repairing the damage but it didn't sound good, I'd probably have to take everything apart to remove the dirtHe replied “you must get that dirt out of the holes”! I said yes I will( 3” of rain in a couple of hours is equal to a months avgRainfall compounded by an existing roof 6' away, shedding its water on to the work site tooThis was why the holes closest to the roof were refilledThe forms were out of plumb because the wood bracing bowed from all the rainThe contract has a clause in it delays beyond are control.)? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Saturday July, 1st I met with the customer on site to repair the damageHe was upsetI was not to happy myself because I knew it would take several days to repairI assured him I would repair itWe worked on the site for hrs removing 6' forms, re bar posts, dirt/ pea gravel from holes and replacing posts/forms? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Sunday, July 2nd? We worked on the site for more than 5hrs ? ? ? ? ? ? ? ? ? ? ? ? ? ? Monday, July 3rd? We went out to Bandera and I drove to the ready mix plant to measure the chute heightI asked the concrete manager if I couldHe said sure, go aheadWhen I returned, he (the manager) asked if it would workI said one truck had a max chute height of 6'6”and the other 7' which should work well, for a slow pourMake sure you bring that one to the job site I addedHe then asked me if he could see the job siteI said I'd prefer he did not until it was ready for pourHe assured me there would not be a problem and would meet me there in minutesminutes later we pulled up to the job site, he and another man ( his concrete foreman) were talking with my customerThis foreman told me they were not sure they could pour this job for a few reasons :they had trouble on similar job before? 2) job would take longer than a hour and a half to pour and the concrete would set up in the truck ( I understood this to be true and I countered that I would pay for the full load and if he needed to leave after hr and a half, I was alright with that)3) he would need the company owner's permission to pourThey said they would talk to the owner and get back with me later that day( they did not)Later that day, I asked my customer if we could bring out bags of concrete and mix it on siteI told him we could probably pour to piers in one dayWe were mixing concrete in a wheel barrel at the time to close off holes of water erosion around the base of some piersHe said we could, but we needed to make sure that it was mixed properlyI said I would.( in hind sight, he was probably thinking we would mix it in the wheel barrow like we were doing at that time, I was going to rent a gas powered mixer on a trailer )? ? ? ? ? ? ? ? ? ? ? Tuesday, July 4th? We showed up in the morning with 3000# of bags of concrete on trailer.? On arrival, customer stormed out in front of me and stated that he did not want me to pour the job with the bags of concrete and then he berated me on the job in front of my workers, who expressed that they wanted to leaveI told the customer I could pour it any way he likes, I do not have a problem with that ( this statement disarmed him and I realized his wife and him may have argued about it)He then told me he wanted me to pour it with a concrete truck and a concrete pump truck, he also advised me that he would pay for the pump truckI agreed I would honor his requestWe worked on site, preparing it for a pour for hrs that day( The reason customer said he would pay for the pump truck was, because he knew I did not include it in contractWe agreed, in our first meeting, that if he wanted to keep the costs down we would pour it with concrete truck only) Also, I preferably did not want to use the pump truck because this job is too small for its useI would have had to pour it slowly and pausing the pour many times, this adds more dangerous conditions to the pump, boom and pouring crewFinally, I asked customer if he was going to be out on site the next day, because I knew we would have it ready tomorrow, he could check the site and we then could pour it if there was no issuesHe told me no, he would be out Friday (to see that it is ready ) and he wanted to be there for the pour? ? ? ? ? ? ? ? ? ? Wednesday, July 5th? We returned to complete repairsJob was ready for pour pending customer did not have issues with itWe worked 3hrs that day? ? ? ? ? ? ? ? ? ? Thursday, July 6th I ordered concrete from a 2nd ready mix co.( the first one never called me back plus this truck can mix the concrete fresh as needed on site and not having any time limit, but at a higher price) and a concrete pump/ boom truck I called the customer and told him I had the concrete pour set for next Tuesday at 9am and I also asked again if he was going to job site on Friday, he said yes.( Never have I ever placed an order for concrete without customer acknowledging that he saw the site before hand, but in this case I felt extreme pressure to due so) At the end the day ,the dispatcher from the first ready mix co called (days later) to inform me that the owner told him to go ahead pour the job any way I wanted and when I wanted itI told him I would get back with him on it? ? ? ? ? ? ? ? ? Monday, July 12th I assumed my customer went out to the job site on Friday as he stated he would ( he and his wife seemed to be there every weekend)I decided to call him in the morning and ask if he was thereHe stated that he had not, but it seemed alright and he saw that we added extra bracing on his security cameraHe stated that he would be out in the afternoonI found this to be very disconcertingHe might have questions or other issues and we might have to cancel the pour at the last minute and I may not have time to do itWe did not need him in the way during the pourOnly the pouring crew can be at the site and safety equipment must be worn for insurance reasons, all other people must leave site before pumping concreteSure enough the customer calls me at 6:pm with corrections he wanted before the pourHe says” you better get out here early before the trucks arrive and fix this “.( I'm not going to fix anything with the trucks arriving at a cost of $plus $an hour waiting time)I told him I have to cancel the pour first thing in the morning!? But I'm not sure I? ------- can!? He told me I was fired.? I waited minutes and called him back, it seemed we were going to work it out,? but then his wife abruptly took over the phone ( he probably had it on speaker for most calls) and told me that her husband had high blood pressure and she would not let him continue and that I was firedI told her that I had picky (oops!? I was searching in my mind for the word PARTICULAR but didn't come up with it) customers, wife said, “YOUR FIRED!” I continued , and we worked it outThe wife asked, “Did you call me picky”? I replied with No I, as I was finishing my sentence she interrupted with “YOUR FIRED AND DON'T step foot on my property againEVER! I have another contractor coming out here in the morning”? What about my equipment I said ? She answered Your not getting it until I get my money backI said yea, okay and I hung up? ? ? ? ? ? ? ? ? ? ? ? ? ? ? I never called these people any name or swore at themThe wife assumed I directed the word picky at her and I did notI have more than double the estimated labor time involved because of the storm damageI up graded the forms to? improve on the final resultI think this statement shows that I gave my all to try to take this job to a positive conclusion?

Complaint: ***
I am rejecting this response because:The issues that we had with this contractor have absolutely nothing to do with the timeline of the jobIt has everything to do about the quality of work that he was trying to force us to acceptHe can untruthfully tell you that he did not cuss me out but I know what MF and sob mean and that's what he was calling meI will attach pictures of the work that he was trying to push off on us, he did nothing but argue with me the entire time, I asked him repeatedly to fix his workThe only reason I offered to pay for a pump truck was because he was going to mix, in a wheelbarrow, the concrete to pourI told him that his consistency would be below standard and he insisted that it would be okayHe never once mentioned to me that he was going to rent an electric mixer, not onceThe piers were not lined up properly and the tubes were not even lined up over the holesHe tried to save money by buying ft tubes and cutting them in half, he told me it would save him $He then proceeded to build two by four boxes around the base of the tubes, you will be able to see by the pictures that I am submitting that none of it lined upWe were told by two concrete contractors and two additional contractors that we were not just being picky, that we did the wise thing by not letting him pour those, because the house may very well have ended up falling down at some pointMind you, we are in a flood zone so that was our main concernThe structure would not have been structurally sound at allI find it funny that now he is responding to this filing, when on July 20th he picked up the certified letter that my attorney sent himWe are prepared to take him to small claims court if he doesn't come to a reasonable agreement with usAll in all, as you will see by the pictures, it does not take anybody who knows anything about construction to see what kind of shoddy work he was trying to force us to acceptIn some instances, the piers were misaligned by up to inchesWe have hired a new contractor and he had the holes re dug, aligned and poured within four daysI would like somebody from the Revdex.com to review these pictures, and tell me if you would have felt comfortable being feet up in the air, living in something with the structure underneath it like thatIf this makes me picky, then I am proudly picky
Regards,
*** ***

I read the complaint and I absolutely do not agree with itThey omitted the most important facts and took everything out of contextThey exaggerated it to their liking to the point that it is totally not trueI never swore at them and they know
this.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? I met with the customers on site, Sunday, 28th of MayThey were interested in a cabin shell built on 6' column piersThey told me that they were having trouble finding a contractor willing to build, and/or their estimates were not affordableI told them this is not an easy build but I would be willing to extend them a reasonable and competitive offerNext I gave them verbal price estimate for the job contingent on some research in the following days, at which they countered with, when can you start and when will you complete the jobI told them I could start the job in weeks and I would need days from contract signing to finishThey were obviously not happy with the completion time and wanted it completed much soonerI told them that was the best I could doImmediately they offered me a down payment to move the start along fasterI refused, I stated that I needed more time to check/ verify information and get a contract ready ( I was not happy with their need of speeding up the completion date and I considered not extending them an written offer, plus the job was pretty unique and sure to have some issues, but I was willing to do it as long as they would accept the days)? ? ? ? ? ? ? ? ? ? ? ? ? ? ? I met with them the following Sunday June 4th ? on job site ,I showed them the contract and I emphasized that the contract states? that I? have days to complete, I would move up the starting time of job to Monday, June 12th, the following week, the customer signed the contractI also told them I would accept a deposit of $but they went ahead and wrote a check for $? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Friday, June 9th? We staked off building site and marked locations of pier holes and wrapped perimeter with caution tape.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Tuesday, June 13th holes were dug with a bobcat power augerThis site had an odd pea gravel cover over heavy rock which complicated the job in many unforeseen waysThe pea gravel? filled up most of the holes and was difficult to remove.? Generally the auger clears everything out of holes, in this particular case, because of the pea gravel, it did not(Customer informed me, he watched us work on his security camera.) Personally, I was not happy with this revelationI do not appreciate them watching my every move and if I knew of this earlier I may not have accepted the jobWith no comment to my customer, I told myself I'll move forward? ? ? ? ? ? ? ? ? ? ? ? ? ? ? WedJune 14th? Customer called me to ask why the holes were not all dug outI told him they were, but the pea gravel ran into themWe will need to remove it with hand tools? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ThursJune 15th? We worked on removal of pea gravel from holes, I needed to add water and dirt to the holes to help remove itWe hand dug the holes for hrs ending in degree heat,? when I developed stomach crampsI called it a day ( that week started the hotter days, and we were not tempered to it yet).? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Friday June 16th We worked on site for or 4hrs and finished digging? the pea? gravel out of holesCustomer approached us and stated that he use to work in the steel mill hrs a day, days a weekAnother hot day, high temp over Later that day I chased down needed materials at supply houses? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Saturday, June 17th? We worked at shop, framing pier base footing boxes and cutting/ assembling re bar postsI added the 20”x 20” base grade footings to the piers to add strength to the pier at its most vulnerable spot at grade level ( not in contract, added on , no charge)? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Monday June 19th I decided to upgrade the cardboard pier cylinders to 14” in diameter from the contract size of? 12”The larger size would add strength to the? finished concrete piers and the fiber cardboard was twice the thickness of the smaller 12” cylinder, making it also stronger more durable.? No charge to my customer, but it would cost me $more for this upgradeI inquired about it at the contractor supplies in town and not one had them, some said they could order them at a much higher price? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Tuesday June 20th We brought out footing boxes and installed them over the pier holes, staked, leveled and back filled them where possibleWe unloaded re bar posts and assembled more and left site after 4hrsIn the afternoon I called on? Austin supply houses for the 14” forms and one of them told me they did not have them but their SA warehouse had them( it was one I had called on the day before and they told me they did not have them)? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Wednesday, June 21st? ? I drove over to the warehouse on North east side of San Antonio, early in morning and picked up the 14” forms, then drove out to job site and worked there about hours until 2pm? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Thursday, June 22nd We worked or hrs? there and we had all the forms up, straitened, plumbed and sway braced, ready for concrete pourThe customer express his satisfaction and asked when would I pour itI told him I was not sure,? maybe? Tuesday, probably Wednesday or Thursday the following week? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Friday, June 23rd I called the local ready mix co and I received info about a pour, I asked how far in advance I needed call for concrete, the dispatcher replied, you can order it for the next dayI also asked him for his max chute height, he told me he didn't know but would call me back on it in an hour ( he never did).? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Monday, June 26th? ? Over the weekend the weather reports called for 30% chance of rain on Monday and a 50% on Tuesday and Wednesday( it rained on all three days on far northwest side of San Antonio)? I could have taken a chance and poured it but I saw that the rain would stay over the area for long periods of time and there were t-storms that would lingerI called the ready mix co again, to ask about chute height, he told me he forgot, but he would call me back shortly( he forgot again)This is probably a very rare request but important information for this particular pourAlso called most of the concrete pumping co.'s in SA and got pricing and other informationAll the companies had the same minimum price of $for the job , a couple yrs ago their minimum was $I ask one dispatcher why,? he told me insurance rates went way up (because of accidents no doubt, and that was before the July accident in North Texas , dead critical , the rates will be on the rise)? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Wednesday, June 28th? I rented a storage room in Pipe Creek? for materials and equipment for use on this job site This would be used to keep things out of the rain, not clutter the job site, conveniently located and also have them readily availableI stocked it with pieces of? osb sheeting I bought days beforeIt rained off and on all day and from the Pipe Creek location I could see that it was raining in Bandera.? The forecast for Thursday was the same, more rain.? Customer called that day to ask when I would pour, I told him I put it off and didn't know when, and it didn't look like this week ( he wasn't happy)? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Friday, June 30th I called the ready mix co in the morning to inquire about the chute height again and the dispatcher said he was sorry he forgot and he would call me back in a little while, ( he did not)I Also asked him about the rain, he said they got a lot the last couple of days and probably inches in just a few hoursHe asked me if I was ready to pourI told him I'll have to inspect the site tomorrow before I can orderIn the afternoon I got a call from the customer, he was angry, he said “the site had 2.5? inches of rain in a couple of hrs, half of the holes were filled up with dirt and the forms were out of alignmentWhat was I going to do about it”? I immediately told him I would be out in the morning to start repairing the damage but it didn't sound good, I'd probably have to take everything apart to remove the dirtHe replied “you must get that dirt out of the holes”! I said yes I will( 3” of rain in a couple of hours is equal to a months avgRainfall compounded by an existing roof 6' away, shedding its water on to the work site tooThis was why the holes closest to the roof were refilledThe forms were out of plumb because the wood bracing bowed from all the rainThe contract has a clause in it delays beyond are control.)? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Saturday July, 1st I met with the customer on site to repair the damageHe was upsetI was not to happy myself because I knew it would take several days to repairI assured him I would repair itWe worked on the site for hrs removing 6' forms, re bar posts, dirt/ pea gravel from holes and replacing posts/forms? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Sunday, July 2nd? We worked on the site for more than 5hrs ? ? ? ? ? ? ? ? ? ? ? ? ? ? Monday, July 3rd? We went out to Bandera and I drove to the ready mix plant to measure the chute heightI asked the concrete manager if I couldHe said sure, go aheadWhen I returned, he (the manager) asked if it would workI said one truck had a max chute height of 6'6”and the other 7' which should work well, for a slow pourMake sure you bring that one to the job site I addedHe then asked me if he could see the job siteI said I'd prefer he did not until it was ready for pourHe assured me there would not be a problem and would meet me there in minutesminutes later we pulled up to the job site, he and another man ( his concrete foreman) were talking with my customerThis foreman told me they were not sure they could pour this job for a few reasons :they had trouble on similar job before? 2) job would take longer than a hour and a half to pour and the concrete would set up in the truck ( I understood this to be true and I countered that I would pay for the full load and if he needed to leave after hr and a half, I was alright with that)3) he would need the company owner's permission to pourThey said they would talk to the owner and get back with me later that day( they did not)Later that day, I asked my customer if we could bring out bags of concrete and mix it on siteI told him we could probably pour to piers in one dayWe were mixing concrete in a wheel barrel at the time to close off holes of water erosion around the base of some piersHe said we could, but we needed to make sure that it was mixed properlyI said I would.( in hind sight, he was probably thinking we would mix it in the wheel barrow like we were doing at that time, I was going to rent a gas powered mixer on a trailer )? ? ? ? ? ? ? ? ? ? ? Tuesday, July 4th? We showed up in the morning with 3000# of bags of concrete on trailer.? On arrival, customer stormed out in front of me and stated that he did not want me to pour the job with the bags of concrete and then he berated me on the job in front of my workers, who expressed that they wanted to leaveI told the customer I could pour it any way he likes, I do not have a problem with that ( this statement disarmed him and I realized his wife and him may have argued about it)He then told me he wanted me to pour it with a concrete truck and a concrete pump truck, he also advised me that he would pay for the pump truckI agreed I would honor his requestWe worked on site, preparing it for a pour for hrs that day( The reason customer said he would pay for the pump truck was, because he knew I did not include it in contractWe agreed, in our first meeting, that if he wanted to keep the costs down we would pour it with concrete truck only) Also, I preferably did not want to use the pump truck because this job is too small for its useI would have had to pour it slowly and pausing the pour many times, this adds more dangerous conditions to the pump, boom and pouring crewFinally, I asked customer if he was going to be out on site the next day, because I knew we would have it ready tomorrow, he could check the site and we then could pour it if there was no issuesHe told me no, he would be out Friday (to see that it is ready ) and he wanted to be there for the pour? ? ? ? ? ? ? ? ? ? Wednesday, July 5th? We returned to complete repairsJob was ready for pour pending customer did not have issues with itWe worked 3hrs that day? ? ? ? ? ? ? ? ? ? Thursday, July 6th I ordered concrete from a 2nd ready mix co.( the first one never called me back plus this truck can mix the concrete fresh as needed on site and not having any time limit, but at a higher price) and a concrete pump/ boom truck I called the customer and told him I had the concrete pour set for next Tuesday at 9am and I also asked again if he was going to job site on Friday, he said yes.( Never have I ever placed an order for concrete without customer acknowledging that he saw the site before hand, but in this case I felt extreme pressure to due so) At the end the day ,the dispatcher from the first ready mix co called (days later) to inform me that the owner told him to go ahead pour the job any way I wanted and when I wanted itI told him I would get back with him on it? ? ? ? ? ? ? ? ? Monday, July 12th I assumed my customer went out to the job site on Friday as he stated he would ( he and his wife seemed to be there every weekend)I decided to call him in the morning and ask if he was thereHe stated that he had not, but it seemed alright and he saw that we added extra bracing on his security cameraHe stated that he would be out in the afternoonI found this to be very disconcertingHe might have questions or other issues and we might have to cancel the pour at the last minute and I may not have time to do itWe did not need him in the way during the pourOnly the pouring crew can be at the site and safety equipment must be worn for insurance reasons, all other people must leave site before pumping concreteSure enough the customer calls me at 6:pm with corrections he wanted before the pourHe says” you better get out here early before the trucks arrive and fix this “.( I'm not going to fix anything with the trucks arriving at a cost of $plus $an hour waiting time)I told him I have to cancel the pour first thing in the morning!? But I'm not sure I? ------- can!? He told me I was fired.? I waited minutes and called him back, it seemed we were going to work it out,? but then his wife abruptly took over the phone ( he probably had it on speaker for most calls) and told me that her husband had high blood pressure and she would not let him continue and that I was firedI told her that I had picky (oops!? I was searching in my mind for the word PARTICULAR but didn't come up with it) customers, wife said, “YOUR FIRED!” I continued , and we worked it outThe wife asked, “Did you call me picky”? I replied with No I, as I was finishing my sentence she interrupted with “YOUR FIRED AND DON'T step foot on my property againEVER! I have another contractor coming out here in the morning”? What about my equipment I said ? She answered Your not getting it until I get my money backI said yea, okay and I hung up? ? ? ? ? ? ? ? ? ? ? ? ? ? ? I never called these people any name or swore at themThe wife assumed I directed the word picky at her and I did notI have more than double the estimated labor time involved because of the storm damageI up graded the forms to? improve on the final resultI think this statement shows that I gave my all to try to take this job to a positive conclusion?

Complaint: [redacted]
I am rejecting this response because:The issues that we had with this contractor have absolutely nothing to do with the timeline of the job. It has everything to do about the quality of work that he was trying to force us to accept. He can untruthfully tell you that he did not cuss me out but I know what MF and sob mean and that's what he was calling me. I will attach pictures of the work that he was trying to push off on us, he did nothing but argue with me the entire time, I asked him repeatedly to fix his work. The only reason I offered to pay for a pump truck was because he was going to mix, in a wheelbarrow, the concrete to pour. I told him that his consistency would be below standard and he insisted that it would be okay. He never once mentioned to me that he was going to rent an electric mixer, not once. The piers were not lined up properly and the tubes were not even lined up over the holes. He tried to save money by buying 12 ft tubes and cutting them in half, he told me it would save him $500. He then proceeded to build two by four boxes around the base of the tubes, you will be able to see by the pictures that I am submitting that none of it lined up. We were told by two concrete contractors and two additional contractors that we were not just being picky, that we did the wise thing by not letting him pour those, because the house may very well have ended up falling down at some point. Mind you, we are in a flood zone so that was our main concern. The structure would not have been structurally sound at all. I find it funny that now he is responding to this filing, when on July 20th he picked up the certified letter that my attorney sent him. We are prepared to take him to small claims court if he doesn't come to a reasonable agreement with us. All in all, as you will see by the pictures, it does not take anybody who knows anything about construction to see what kind of shoddy work he was trying to force us to accept. In some instances, the piers were misaligned by up to 8 inches. We have hired a new contractor and he had  the holes re dug, aligned and poured within four days. I would like somebody from the Revdex.com to review these pictures, and tell me if you would have felt comfortable being 6 feet up in the air, living in something with the structure underneath it like that. If this makes me picky, then I am proudly picky.
Regards,
[redacted]

I read the complaint and I absolutely do not agree with it. They omitted the most important facts and took everything out of context. They exaggerated it to their liking to the point that it is totally not true. I never swore at them and they know...

this.                          I met with the customers on site, Sunday, 28th of May. They were interested in a cabin shell built on 6' column piers. They told me that they were having trouble finding a contractor willing to build, and/or their estimates were not affordable. I told them this is not an easy build but I would be willing to extend them a reasonable and competitive offer. Next I gave them verbal price estimate for the job contingent on some research in the following days, at which they countered with, when can you start and when will you complete the job. I told them I could start the job in 2 weeks and I would need 90 days from contract signing to finish. They were obviously not happy with the completion time and wanted it completed much sooner. I told them that was the best I could do. Immediately they offered me a down payment to move the start along faster. I refused, I stated that I needed more time to check/ verify information and get a contract ready ( I was not happy with their need of speeding up the completion date and I considered not extending them an written offer, plus the job was pretty unique and sure to have some issues, but I was willing to do it as long as they would accept the 90 days).                 I met with them the following Sunday June 4th  on job site ,I showed them the contract and I emphasized that the contract states  that I  have 90 days to complete, I would move up the starting time of job to Monday, June 12th, the following week, the customer signed the contract. I also told them I would accept a deposit of $2000 but they went ahead and wrote a check for $7000.                 Friday, June 9th  We staked off building site and marked locations of pier holes and wrapped perimeter with caution tape.                    Tuesday, June 13th 19 holes were dug with a bobcat power auger. This site had an odd pea gravel cover over heavy rock which complicated the job in many unforeseen ways. The pea gravel  filled up most of the holes and was difficult to remove.  Generally the auger clears everything out of holes, in this particular case, because of the pea gravel, it did not. (Customer informed me, he watched us work on his security camera.) Personally, I was not happy with this revelation. I do not appreciate them watching my every move and if I knew of this earlier I may not have accepted the job. With no comment to my customer, I told myself I'll move forward.                 Wed. June 14th  Customer called me to ask why the holes were not all dug out. I told him they were, but the pea gravel ran into them. We will need to remove it with hand tools.                 Thurs. June 15th  We worked on removal of pea gravel from holes, I needed to add water and dirt to the holes to help remove it. We hand dug the holes for 5 hrs ending in 100 degree heat,  when I developed stomach cramps. I called it a day ( that week started the hotter days, and we were not tempered to it yet).                     Friday June 16th We worked on site for 3 or 4hrs and finished digging  the pea  gravel out of holes. Customer approached us and stated that he use to work in the steel mill 12 hrs a day, 6 days a week. Another hot day, high temp over 100. Later that day I chased down needed materials at supply houses.                 Saturday, June 17th  We worked at shop, framing pier base footing boxes and cutting/ assembling re bar posts. I added the 20”x 20” base grade footings to the piers to add strength to the pier at its most vulnerable spot at grade level ( not in contract, added on , no charge).                 Monday June 19th I decided to upgrade the cardboard pier cylinders to 14” in diameter from the contract size of  12”. The larger size would add strength to the  finished concrete piers and the fiber cardboard was twice the thickness of the smaller 12” cylinder, making it also stronger more durable.  No charge to my customer, but it would cost me $300 more for this upgrade. I inquired about it at the contractor supplies in town and not one had them, some said they could order them at a much higher price.                 Tuesday June 20th We brought out 16 footing boxes and installed them over the pier holes, staked, leveled and back filled them where possible. We unloaded 10 re bar posts and assembled 5 more and left site after 4hrs. In the afternoon I called on  Austin supply houses for the 14” forms and one of them told me they did not have them but their SA warehouse had them( it was one I had called on the day before and they told me they did not have them).                 Wednesday, June 21st   I drove over to the warehouse on North east side of San Antonio, early in morning and picked up the 14” forms, then drove out to job site and worked there about 4 hours until 2pm.                 Thursday, June 22nd We worked 5 or 6 hrs  there and we had all the forms up, straitened, plumbed and sway braced, ready for concrete pour. The customer express his satisfaction and asked when would I pour it. I told him I was not sure,  maybe  Tuesday, probably Wednesday or Thursday the following week.                 Friday, June 23rd I called the local ready mix co and I received info about a pour, I asked how far in advance I needed call for concrete, the dispatcher replied, you can order it for the next day. I also asked him for his max chute height, he told me he didn't know but would call me back on it in an hour ( he never did).                    Monday, June 26th   Over the weekend the weather reports called for 30% chance of rain on Monday and a 50% on Tuesday and Wednesday( it rained on all three days on far northwest side of San Antonio)  I could have taken a chance and poured it but I saw that the rain would stay over the area for long periods of time and there were t-storms that would linger. I called the ready mix co again, to ask about chute height, he told me he forgot, but he would call me back shortly( he forgot again). This is probably a very rare request but important information for this particular pour. Also called most of the concrete pumping co.'s in SA and got pricing and other information. All the companies had the same minimum price of $1000 for the job , a couple yrs ago their minimum was $650. I ask one dispatcher why,  he told me insurance rates went way up (because of accidents no doubt, and that was before the July 12 accident in North Texas , 2 dead 2 critical , the rates will be on the rise).                   Wednesday, June 28th  I rented a storage room in Pipe Creek  for materials and equipment for use on this job site . This would be used to keep things out of the rain, not clutter the job site, conveniently located and also have them readily available. I stocked it with 70 pieces of  osb sheeting I bought days before. It rained off and on all day and from the Pipe Creek location I could see that it was raining in Bandera.  The forecast for Thursday was the same, more rain.  Customer called that day to ask when I would pour, I told him I put it off and didn't know when, and it didn't look like this week ( he wasn't happy).                   Friday, June 30th I called the ready mix co in the morning to inquire about the chute height again and the dispatcher said he was sorry he forgot and he would call me back in a little while, ( he did not). I Also asked him about the rain, he said they got a lot the last couple of days and probably 3 inches in just a few hours. He asked me if I was ready to pour. I told him I'll have to inspect the site tomorrow before I can order. In the afternoon I got a call from the customer, he was angry, he said “the site had 2.5  inches of rain in a couple of hrs, half of the holes were filled up with dirt and the forms were out of alignment. What was I going to do about it”? I immediately told him I would be out in the morning to start repairing the damage but it didn't sound good, I'd probably have to take everything apart to remove the dirt. He replied “you must get that dirt out of the holes”! I said yes I will. ( 3” of rain in a couple of hours is equal to a months avg. Rainfall compounded by an existing roof 6' away, shedding its water on to the work site too. This was why the holes closest to the roof were refilled. The forms were out of plumb because the wood bracing bowed from all the rain. The contract has a clause in it delays beyond are control.)                    Saturday July, 1st I met with the customer on site to repair the damage. He was upset. I was not to happy myself because I knew it would take several days to repair. I assured him I would repair it. We worked on the site for 5 hrs removing 6' forms, re bar posts, dirt/ pea gravel from holes and replacing posts/forms.                   Sunday, July 2nd  We worked on the site for more than 5hrs                 Monday, July 3rd  We went out to Bandera and I drove to the ready mix plant to measure the chute height. I asked the concrete manager if I could. He said sure, go ahead. When I returned, he (the manager) asked if it would work. I said one truck had a max chute height of 6'6”and the other 7' which should work well, for a slow pour. Make sure you bring that one to the job site I added. He then asked me if he could see the job site. I said I'd prefer he did not until it was ready for pour. He assured me there would not be a problem and would meet me there in 30 minutes. 15 minutes later we pulled up to the job site, he and another man ( his concrete foreman) were talking with my customer. This foreman told me they were not sure they could pour this job for a few reasons :1 they had trouble on similar job before  2) job would take longer than a hour and a half to pour and the concrete would set up in the truck ( I understood this to be true and I countered that I would pay for the full load and if he needed to leave after hr and a half, I was alright with that). 3) he would need the company owner's permission to pour. They said they would talk to the owner and get back with me later that day( they did not). Later that day, I asked my customer if we could bring out bags of concrete and mix it on site. I told him we could probably pour 3 to 5 piers in one day. We were mixing concrete in a wheel barrel at the time to close off holes of water erosion around the base of some piers. He said we could, but we needed to make sure that it was mixed properly. I said I would.( in hind sight, he was probably thinking we would mix it in the wheel barrow like we were doing at that time, I was going to rent a gas powered mixer on a trailer ).             Tuesday, July 4th  We showed up in the morning with 3000# of bags of concrete on trailer.  On arrival, customer stormed out in front of me and stated that he did not want me to pour the job with the bags of concrete and then he berated me on the job in front of my workers, who expressed that they wanted to leave. I told the customer I could pour it any way he likes, I do not have a problem with that ( this statement disarmed him and I realized his wife and him may have argued about it). He then told me he wanted me to pour it with a concrete truck and a concrete pump truck, he also advised me that he would pay for the pump truck. I agreed I would honor his request. We worked on site, preparing it for a pour for 5 hrs that day. ( The reason customer said he would pay for the pump truck was, because he knew I did not include it in contract. We agreed, in our first meeting, that if he wanted to keep the costs down we would pour it with concrete truck only) Also, I preferably did not want to use the pump truck because this job is too small for its use. I would have had to pour it slowly and pausing the pour many times, this adds more dangerous conditions to the pump, boom and pouring crew. Finally, I asked customer if he was going to be out on site the next day, because I knew we would have it ready tomorrow, he could check the site and we then could pour it if there was no issues. He told me no, he would be out Friday (to see that it is ready ) and he wanted to be there for the pour.            Wednesday, July 5th  We returned to complete repairs. Job was ready for pour pending customer did not have issues with it. We worked 3hrs that day.            Thursday, July 6th I ordered concrete from a 2nd ready mix co.( the first one never called me back plus this truck can mix the concrete fresh as needed on site and not having any time limit, but at a higher price) and a concrete pump/ boom truck . I called the customer and told him I had the concrete pour set for next Tuesday at 9am and I also asked again if he was going to job site on Friday, he said yes.( Never have I ever placed an order for concrete without customer acknowledging that he saw the site before hand, but in this case I felt extreme pressure to due so) At the end the day ,the dispatcher from the first ready mix co called (4 days later) to inform me that the owner told him to go ahead pour the job any way I wanted and when I wanted it. I told him I would get back with him on it.           Monday, July 12th I assumed my customer went out to the job site on Friday as he stated he would ( he and his wife seemed to be there every weekend). I decided to call him in the morning and ask if he was there. He stated that he had not, but it seemed alright and he saw that we added extra bracing on his security camera. He stated that he would be out in the afternoon. I found this to be very disconcerting. He might have questions or other issues and we might have to cancel the pour at the last minute and I may not have time to do it. We did not need him in the way during the pour. Only the pouring crew can be at the site and safety equipment must be worn for insurance reasons, all other people must leave site before pumping concrete. Sure enough the customer calls me at 6:45 pm with corrections he wanted before the pour. He says” you better get out here early before the trucks arrive and fix this “.( I'm not going to fix anything with the trucks arriving at a cost of $2000 plus $400 an hour waiting time). I told him I have to cancel the pour first thing in the morning!  But I'm not sure I  ------- can!  He told me I was fired.  I waited 30 minutes and called him back, it seemed we were going to work it out,  but then his wife abruptly took over the phone ( he probably had it on speaker for most calls) and told me that her husband had high blood pressure and she would not let him continue and that I was fired. I told her that I had picky (oops!  I was searching in my mind for the word PARTICULAR but didn't come up with it) customers, wife said, “YOUR FIRED!” I continued , and we worked it out. The wife asked, “Did you call me picky”? I replied with No I, as I was finishing my sentence she interrupted with “YOUR FIRED AND DON'T step foot on my property again. EVER! I have another contractor coming out here in the morning”  What about my equipment I said ? She answered Your not getting it until I get my money back. I said yea, okay and I hung up.                  I never called these people any name or swore at them. The wife assumed I directed the word picky at her and I did not. I have more than double the estimated labor time involved because of the storm damage. I up graded the forms to  improve on the final result. I think this statement shows that I gave my all to try to take this job to a positive conclusion.