This company is amazing and should be an example for all businessesI bought a product from them 30+ years ago and just found that I had lost two important partsI called this morning with the hope I could still buy replacement partsThey asked for the part numbers, my name, email, address and serial number of product and said they'd take care of itI said, "don't you need credit card info?" They said noIn about a half hour I got an email that my parts had been shipped first class and it included the [redacted] tracking numberI suspect that anyone who complains about Ruger is making a complaintThey are the best!
Ruger has reached out to [redacted] regarding this issueUnfortunately, [redacted] ’s telephone number is not associated with a voicemail box so we have been unable to reach him via telephoneWe require additional information in order to assist [redacted] We have emailed him requesting that he provide us with the necessary information We are unaware of any carbine-length handguard that is incompatible with the Ruger® AR-556®We have requested that [redacted] inform us as to what type of handguard he is trying to install so that we may determine if it is compatible and if so, provide him with assistance in the installation process Unfortunately, we are unable to provide [redacted] with the result he seeks (a two-piece picatinny rail system) because Ruger does not sell a two-piece picatinny rail system for this rifleWe are however, more than happy to assist [redacted] with the handguard he already has, or to make other appropriate arrangements if his handguard is incompatible with the rifle At this time, we are awaiting additional information from [redacted] so that we may resolve his complaint
Complaint ID#: [redacted] Company Name: Sturm, Ruger & Co., Inc Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: [redacted] stated he was not happy with a product he purchasedHe contacted customer service and was informed that this is the way the product comesThey agreed to refund his purchase price and let him retain the product at no chargeCustomer Service refunded his entire purchase price of $to his credit card on 2/24/
This company is amazing and should be an example for all businessesI bought a product from them 30+ years ago and just found that I had lost two important partsI called this morning with the hope I could still buy replacement partsThey asked for the part numbers, my name, email, address and serial number of product and said they'd take care of itI said, "don't you need credit card info?" They said noIn about a half hour I got an email that my parts had been shipped first class and it included the [redacted] tracking numberI suspect that anyone who complains about Ruger is making a complaintThey are the best!
Ruger has reached out to [redacted] regarding this issueUnfortunately, [redacted] ’s telephone number is not associated with a voicemail box so we have been unable to reach him via telephoneWe require additional information in order to assist [redacted] We have emailed him requesting that he provide us with the necessary information We are unaware of any carbine-length handguard that is incompatible with the Ruger® AR-556®We have requested that [redacted] inform us as to what type of handguard he is trying to install so that we may determine if it is compatible and if so, provide him with assistance in the installation process Unfortunately, we are unable to provide [redacted] with the result he seeks (a two-piece picatinny rail system) because Ruger does not sell a two-piece picatinny rail system for this rifleWe are however, more than happy to assist [redacted] with the handguard he already has, or to make other appropriate arrangements if his handguard is incompatible with the rifle At this time, we are awaiting additional information from [redacted] so that we may resolve his complaint
Complaint ID#: [redacted] Company Name: Sturm, Ruger & Co., Inc Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: [redacted] stated he was not happy with a product he purchasedHe contacted customer service and was informed that this is the way the product comesThey agreed to refund his purchase price and let him retain the product at no chargeCustomer Service refunded his entire purchase price of $to his credit card on 2/24/