Sturm, Ruger &

We have responded via personal email to *** *** and offered a solution to his complaint. We have given him days to respond to our correspondence

I just purchased my 4th Ruger revolver and have had absolutely no issues with any of themI also own a *** Rifle that has been back to the factory twice in years (nobody's perfect.) Both the feeding and extracting issues were resolved quickly and at no expense to me

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
I'm rejecting this response because I hate being lied to First of all Ruger NEVER emailed me as advertised on their web site after contacting them THREE timesSecond, my voice mail is fineI just checked it and have messages, NONE from Ruger They say they were unaware of the problem but I find that hard to believe considering there are many forums on the web where buyers talking about standard grips not fittingThey are dated back to when the first rifle was released Gun shops are telling buyers of the rifle they will have to modify the weapon and spend hundreds doing soThe gun shop I purchased the rifle from has been in contact with them hoping for an answer.
When I didn't get a response I called customer service and was told they were talking to several vendors to try and get something for the rifle so they DID know about it and are now lying about it Being lied to is very upsettingI'm seriously thinking of suing for advertising now

This company is amazing and should be an example for all businesses. I bought a product from them 30+ years ago and just found that I had lost two important parts. I called this morning with the hope I could still buy replacement parts. They asked for the part numbers, my name, email, address and serial number of product and said they'd take care of it. I said, "don't you need credit card info?". They said no. In about a half hour I got an email that my parts had been shipped first class and it included the [redacted] tracking number. I suspect that anyone who complains about Ruger is making a false complaint. They are the best!

While we respectfully disagree with [redacted] statements, we would be happy to install the handguard that is causing him difficulty, at no charge. Given that we cannot seem to reach [redacted] via telephone or email, we recommend that [redacted] contact our customer service department by phone at ###-###-####, Monday through Friday between 8:00am and 5:00pm ET, to obtain instructions on how to ship his rifle and handguard to us for the service. Our customer service department has been apprised of the situation and is expecting his call.

I accepted their offer and Ruger provided a replacement very quickly. The fit and finish of the replacement was perfect and while I have...

not had a chance to take it to the range I feel confident I will have no issues and this is a quality firearm. I am very happy how this complaint was addressed and resolved.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  I'm rejecting this response because I hate being lied to. First of all Ruger NEVER emailed me as advertised on their web site after contacting them THREE times.Second, my voice mail is fine. I just checked it and have messages, NONE from Ruger . They say they were unaware of the problem but I find that hard to believe considering there are many forums on the web where buyers talking about standard grips not fitting. They are dated back to when the first rifle was released. Gun shops are telling buyers of  the rifle they will have to modify the weapon and spend hundreds doing so. The gun shop I purchased the rifle from has been in contact with them hoping for an answer.  When I didn't get a response I called customer service and was told they were talking to several vendors to try and get something for the rifle so they DID know about it and are now lying about it. Being lied to is very upsetting. I'm seriously thinking of suing for false advertising now.

Ruger has reached out to [redacted] regarding this issue. Unfortunately, [redacted]’s telephone number is not associated with a voicemail box so we have been unable to reach him via telephone. We require additional information in order to assist [redacted]. We have emailed him requesting...

that he provide us with the necessary information.
We are unaware of any carbine-length handguard that is incompatible with the Ruger® AR-556®. We have requested that [redacted] inform us as to what type of handguard he is trying to install so that we may determine if it is compatible and if so, provide him with assistance in the installation process.
Unfortunately, we are unable to provide [redacted] with the result he seeks (a two-piece picatinny rail system) because Ruger does not sell a two-piece picatinny rail system for this rifle. We are however, more than happy to assist [redacted] with the handguard he already has, or to make other appropriate arrangements if his handguard is incompatible with the rifle.
At this time, we are awaiting additional information from [redacted] so that we may resolve his complaint.

Bought a [redacted]. Gun was not working properly. (Slide was hanging up on round when racked. Sent it back and they returned it saying it was fixed. Gun now not only hangs up on round when racked but also after fired. Tried to contact customer support and they have not gotten back to me. I know a lot of people have had a good experience with this company and its reputation. I am not one of them.

Complaint ID#:
text-align: left;" valign="top"> [redacted]

Company Name: Sturm, Ruger & Co., Inc.
Company Contact Name: [redacted]
Company Contact Phone: [redacted]
Company Contact Email: [redacted]
Consumer's Name: [redacted]
Revdex.com Staff Member (if you know): [redacted]
Complaint Information: [redacted] stated he was not happy with a product he purchased. He contacted customer service and was informed that this is the way the product comes. They agreed to refund his purchase price and let him retain the product at no charge. Customer Service refunded his entire purchase price of $156 to his credit card on 2/24/15.

This company is amazing and should be an example for all businesses. I bought a product from them 30+ years ago and just found that I had lost two important parts. I called this morning with the hope I could still buy replacement parts. They asked for the part numbers, my name, email, address and serial number of product and said they'd take care of it. I said, "don't you need credit card info?". They said no. In about a half hour I got an email that my parts had been shipped first class and it included the [redacted] tracking number. I suspect that anyone who complains about Ruger is making a false complaint. They are the best!

Bought a [redacted]. Gun was not working properly. (Slide was hanging up on round when racked. Sent it back and they returned it saying it was fixed. Gun now not only hangs up on round when racked but also after fired. Tried to contact customer support and they have not gotten back to me. I know a lot of people have had a good experience with this company and its reputation. I am not one of them.