Stuzzi Pizza Restaurant

Dear Ms***: I am writing in reply to your letter of July 7, 2016, together with the attachment, copies of which I enclose On behalf of Stuzzi Restaurant, I am writing to apologize for any confusion that occurred with respect to the disputed charge on the referenced credit card As the owner of the restaurant, it was my impression that this matter had been addressed properly and immediately upon notification of the concern I have investigated this matter and it appears that an erroneous charge was in fact placed on the customer’s credit card That charge was reversed I apologize that my manager did not handle this matter properly in phone conversations with the customer and her mother I do not believe that I ever spoke directly to either of them I did discuss the matter with my manager while he was on the phone I did not make the referenced statement although it is possible that my manager made a similar statement in conversation with me while he was on the phone In any event, the manager involved is no longer employed by my restaurant Please accept this response as my sincere apology to the customer and her mother Be assured that this is not the manner in which we do business as we strive to provide good food and courteous service to all of our customers Unfortunately, we made a mistake with respect to the disputed charge in this case and it has now been corrected Clearly, the matter was not handled properly by my staff and that has now been addressed internally If you have any further questions, please let me know

Dear Ms. [redacted]:          I am writing
in reply to your letter of July 7, 2016, together with the attachment, copies
of which I enclose.  On behalf of Stuzzi
Restaurant, I am writing to apologize for any confusion that occurred with
respect to the...

disputed charge on the referenced credit card.  As the owner of the restaurant, it was my
impression that this matter had been addressed properly and immediately upon
notification of the concern.  I have
investigated this matter and it appears that an erroneous charge was in fact
placed on the customer’s credit card. 
That charge was reversed.            I apologize
that my manager did not handle this matter properly in phone conversations with
the customer and her mother.  I do not
believe that I ever spoke directly to either of them.  I did discuss the matter with my manager
while he was on the phone.  I did not
make the referenced statement although it is possible that my manager made a
similar statement in conversation with me while he was on the phone.  In any event, the manager involved is no
longer employed by my restaurant.            Please accept
this response as my sincere apology to the customer and her mother.  Be assured that this is not the manner in
which we do business as we strive to provide good food and courteous service to
all of our customers.  Unfortunately, we
made a mistake with respect to the disputed charge in this case and it has now
been corrected.  Clearly, the matter was
not handled properly by my staff and that has now been addressed
internally.  If you have
any further questions, please let me know.