Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This standard contract for lightening and/or removing veins does not include and acknowledgement of burns so severe that a "hole" is left in my leg (as seen in photos)After the first treatment, I burned so badly that the technician could not treat that area againInstead, she treated the inner leg above my knee which also scarredNo notations were made in my file that this had occurred either timeThe result of this permanent disfiguration is clearly due to negligence of the technicianI had one treatment and this was the result, therefore I should be refunded the full amount [redacted] , the receptionist, also agreed that she would not want a "credit for other services either." As she stated, "I don't blame you." In an article in The publication "Latino Persoectives", the Tafoyas were quoted as saying "they cater to Hispanic males and females..."Being Caucasian, perhaps they are unfamiliar with the difference in skin tone, which could very well have led to this disfiguartatiion on my left leg.(article attached).I have tried numerous times to resolve this issue, however [redacted] Tafoya has not responded as of late, and also misrepresented herself as "just an independent contractor", and has nothing to do with this business (which may be the case since she is never ever there)Ironically, she shares the same last name as the owner and clearly had a personal interestThis business has been extremely unprofessional, negligent, and misrepresented themselvesI politely went in the first time to request a refund, waited for another patient to leave before discussing the problem and allowing [redacted] to take photos of the damage, therefore giving them the opportunity to resolve the problemThey feel they are entitled to payment for a service that has left my leg looking worse than before I went inI disagreeI believe they should, in good faith and in good business, refund the $for vein removalI did not ask to be refunded for the Rejuvaderm injection which was another $I certainly feel I should fairly receive the vein removal funds of $howeveran accounting of services would be appreciated alsoI received one treatment, burned, returned for a second partial treatment, and apparently there is only $in my account? Again, [redacted] says this has "never happened before" in her email to me (which I can also provide), but according to reviews that I have read after this horrible experience, it has in fact happened to othersThank you for your attention to this matterI look forward to hearing fromAZ Laser again soon (through Revdex.com) , hopefully with a realistic resolve Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This standard contract for lightening and/or removing veins does not include and acknowledgement of burns so severe that a "hole" is left in my leg (as seen in photos)After the first treatment, I burned so badly that the technician could not treat that area againInstead, she treated the inner leg above my knee which also scarredNo notations were made in my file that this had occurred either timeThe result of this permanent disfiguration is clearly due to negligence of the technicianI had one treatment and this was the result, therefore I should be refunded the full amount [redacted] , the receptionist, also agreed that she would not want a "credit for other services either." As she stated, "I don't blame you." In an article in The publication "Latino Persoectives", the Tafoyas were quoted as saying "they cater to Hispanic males and females..."Being Caucasian, perhaps they are unfamiliar with the difference in skin tone, which could very well have led to this disfiguartatiion on my left leg.(article attached).I have tried numerous times to resolve this issue, however [redacted] Tafoya has not responded as of late, and also misrepresented herself as "just an independent contractor", and has nothing to do with this business (which may be the case since she is never ever there)Ironically, she shares the same last name as the owner and clearly had a personal interestThis business has been extremely unprofessional, negligent, and misrepresented themselvesI politely went in the first time to request a refund, waited for another patient to leave before discussing the problem and allowing [redacted] to take photos of the damage, therefore giving them the opportunity to resolve the problemThey feel they are entitled to payment for a service that has left my leg looking worse than before I went inI disagreeI believe they should, in good faith and in good business, refund the $for vein removalI did not ask to be refunded for the Rejuvaderm injection which was another $I certainly feel I should fairly receive the vein removal funds of $howeveran accounting of services would be appreciated alsoI received one treatment, burned, returned for a second partial treatment, and apparently there is only $in my account? Again, [redacted] says this has "never happened before" in her email to me (which I can also provide), but according to reviews that I have read after this horrible experience, it has in fact happened to othersThank you for your attention to this matterI look forward to hearing fromAZ Laser again soon (through Revdex.com) , hopefully with a realistic resolve Regards, [redacted]