Style Nails

Dear Customer We would like to apologize that you were not happy with the services that you received from our salon on 10/8/Our salons have provided sanitary and professional services for our clients for over yearsWe try to ensure that every client walk out the door satisfied Unfortunately, the service that u received did not meet your standard and we hope that we can exceed that in the futureOur salon policy allows customer to give feedback to technician to help them received the best servicePlease don't hesitate to do so at that timeWe do correct polish damage if the customer return the day off service onlyWe do not correct jobs the day after receiving serviceCustomer are required to let their nail technician know that they are unhappy and any of our technician would gladly correct the jobAs for any manual work/services each technique varies from one salon to anotherAt this time we are unfortunately inform you that we are not able to return money for past services Style Nail management

I am a new manager of this businessThis is the first time I acknowledge this complaint (ID [redacted] )and decide to act on this complaint immediatelyI have called customer as soon as I received this letter, figured out where the issue wasIn order to gain customer satisfaction back, I decided to refund customer the amount left on her gift card, offered her a free new service as soon as possible to gain her trust backFor our own team, we have had a meeting immediately to discuss about the complaint, training individual involved as well as make it a lesson learn for the rest of the teamThanks Revdex.com as well as customer who gave us a great feedback to learn and continue to develop Style Nails & Spa become one of the greatest Nail Salon in the area Best Regards, Style Nails & Spa Manager Sang V*

In response to your letter of Jan6, ID# [redacted] , regarding the complaint your office received from [redacted] Ms [redacted] did visit my salon on December 31, in the afternoonShe requested a polish change on her toes and new gel manicure in matching colorsShe was directed to the sample rings of colors we offer to choose fromShe is a long standing customer of mine; she and her sister have come to my salon for many yearsThe gel style polish is one bottle of product; it is a different type of product that you apply to the finger nails than to the toesWe carry a line of OPI product that offers the same color of typical nail polish for a standard manicure or pedicureThese bottles arc different product, but same manufacture and same color number and nameAs stated, Ms [redacted] chose OPI #176, called "In a HolidazeWe pulled both bottles, gel style for her fingers, standard polish fur her toesHer appointment proceeded as she claims, with the exception of the filing issue she statedThe technician could not bear her well, our salon was crowded with the New Years Eve Holiday and very busy, conversation was hard; her technician was trying to get Ms [redacted] to show her what she explaining in addition to telling her about shape, no one was suggesting she do the manicure herselfAfter Ms [redacted] had paid (the fees should have $total -$for gel manicure + $for polish change, but we discount for long standing customers) and was finished drying, she felt the polishes did not matchAt this time, I became involved and after speaking to the tech, showed Ms [redacted] that we had used the same name and number polish from the same companyThis does happen occasionally, the gel style polish is thicker and made differently, it will dry sometimes darker or lighter from the standard nail polishl did my best to explain this and offered for her to select another color she felt was a better match to her finger polish colorShe become very angry stating she had picked the color alreadyI again tried to clarify we used the color she picked, but this happens sometimes with this brand as they arc different bottles and product types, even though it is called and numbered the sameCompanies try their best to be consistent with color but shades vary from batch to batch and type of polishColor is always the customer's choiceWe provide a service, manicure, pedicure, color of polish is always the customer's choice, and we offer 100's of different colorsI again offered for her to choose another polish color she felt matched better and we would change it for her, which we did All of my techs and I try to keep my customers very happy Our store policy is: "If you are not happy with our service, we will do our best to fix any problems to satisfy you." "NO REFUNDS" This is posted by my door at the front of the shop I have owned and operated for over years I have many good customers who have been coming to us for years I have never had to refund anyone My customers are very happy To you I offer, if you feel I am in error and should refund Ms [redacted] , I will I really feel we did everything we could to satisfy her But, I will let you decide, after years I do not want one issue to ruin my business I have worked to hard for I have photos of the polishes she choose and of my sign, the photos will not fax very well If this is necessary, please let me know I can print them off and mail these to you Thank you in advance for your time and attention, [redacted] Owner

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBusiness refunded and then provided an excellent free service I was well treated.Sincerely, *** ***

I am a new manager of this business. This is the first time I acknowledge this complaint (ID [redacted])and decide to act on this complaint immediately. I have called customer as soon as I received this letter, figured out where the issue was. In order to gain customer satisfaction back, I decided to...

refund customer the amount left on her gift card, offered her a free new service as soon as possible to gain her trust back. For our own team, we have had a meeting immediately to discuss about the complaint, training individual involved as well as make it a lesson learn for the rest of the team. Thanks Revdex.com as well as customer who gave us a great feedback to learn and continue to develop Style Nails & Spa become one of the greatest Nail Salon in the area.
 
Best Regards,
Style Nails & Spa Manager
Sang V*

In response to your letter of Jan. 6, ID# [redacted], regarding the complaint your office received from [redacted].
10pt; COLOR: black; LETTER-SPACING: -0.35pt">Ms. [redacted] did visit my salon on December 31, 2014 in the afternoon. She requested a polish change on her toes and new gel manicure in matching colors. She was directed to the sample rings of colors we offer to choose from. She is a long standing customer of mine; she and her sister have come to my salon for many years.
The gel style polish is one bottle of product; it is a different type of product that you apply to the finger nails than to the toes. We carry a line of OPI product that offers the same color of typical nail polish for a standard manicure or pedicure. These bottles arc different product, but same manufacture and same color number and name. As stated,
Ms. [redacted] chose OPI #176, called "In a Holidaze. We pulled both bottles, gel style for her fingers, standard polish fur her toes. Her appointment proceeded as she claims, with the exception of the filing issue she stated. The technician could not bear her well, our salon was crowded with the New Years Eve Holiday and very busy, conversation was hard; her technician was trying to get Ms. [redacted] to show her what she explaining in addition to telling her about shape, no one was suggesting she do the manicure herself.
After Ms. [redacted] had paid (the fees should have $40 total -$30 for gel manicure + $10 for polish change, but we discount for long standing customers) and was finished drying, she felt the 2 polishes did not match. At this time, I became involved and after speaking to the tech, showed Ms. [redacted] that we had used the same name and number
polish from the same company. This does happen occasionally, the gel style polish is thicker and made differently, it will dry sometimes darker or lighter from the standard nail polish. l did my best to explain this and offered for her to select another color she felt was a better match to her finger polish color. She become very angry stating she had picked the color already. I again tried to clarify we used the color she picked, but this happens sometimes with this brand as they arc different bottles and product types, even though it is called and numbered the same. Companies try their best to be consistent with color but shades vary from batch to batch and type of polish. Color is always the customer's choice. We provide a service, manicure, pedicure, color of polish is always the customer's choice, and we offer 100's of different colors. I again offered for her to choose another polish color she felt matched better and we would change it for her, which we did.  All of my techs and I try to keep my customers very happy.  Our store policy is:
 
"If you are not happy with our service, we will do our best to fix any problems to satisfy you."
 
"NO REFUNDS"
 
This is posted by my door at the front of the shop.  I have owned and operated for over 20 years.  I have many good customers who have been coming to us for years.  I have never had to refund anyone.  My customers are very happy. 
 
To you I offer, if you feel I am in error and should refund Ms. [redacted], I will.  I really feel we did everything we could to satisfy her.  But, I will let you decide, after 20 years I do not  want one issue to ruin my business I have worked to hard for.
 
I have photos of the polishes she choose and of my sign, the photos will not fax very well.  If this is necessary, please let me know I can print them off and mail these to you.
 
Thank you in advance for your time and attention,
 
[redacted]
Owner

Dear Customer
We would like to apologize that you were not happy with the services that you received from our salon on 10/8/14. Our salons have provided sanitary and professional services for our clients for over 15 years. We try to ensure that every client walk out the door satisfied....

Unfortunately, the service that u received did not meet your standard and we hope that we can exceed that in the future. Our salon policy allows customer to give feedback to technician to help them received the best service. Please don't hesitate to do so at that time. We do correct polish damage if the customer return the day off service only. We do not correct jobs the day after receiving service. Customer are required to let their nail technician know that they are unhappy and any of our technician would gladly correct the job. As for any manual work/services each technique varies from one salon to another. At this time we are unfortunately inform you that we are not able to return money for past services.
Style Nail management

Review: I got a pedicure done at Style Nails in the Indiana Mall in Indiana, PA. I was very unhappy with the service. My service was very rushed and it felt much more unsanitary than I'm use to. I was also unhappy with the way the polish was put on. When I went to pay for my pedicure I explained to the man who was assisting me that I was very unhappy with the service I received. He then laughed and me and said "sometimes that happens". I called then next day to talk to manager. They wouldn't even rectify the situation for me. I couldn't even get an apology. The manager told me that I don't have to visit their nail salon again and that they couldn't refund me my money. The employees were very rude.Desired Settlement: I would be satisfied if I could get a refund for the terrible service, or at least be able to go back and get my nails redone at no charge to the expected level of service that was not provided.

Business

Response:

Dear Customer

We would like to apologize that you were not happy with the services that you received from our salon on 10/8/14. Our salons have provided sanitary and professional services for our clients for over 15 years. We try to ensure that every client walk out the door satisfied. Unfortunately, the service that u received did not meet your standard and we hope that we can exceed that in the future. Our salon policy allows customer to give feedback to technician to help them received the best service. Please don't hesitate to do so at that time. We do correct polish damage if the customer return the day off service only. We do not correct jobs the day after receiving service. Customer are required to let their nail technician know that they are unhappy and any of our technician would gladly correct the job. As for any manual work/services each technique varies from one salon to another. At this time we are unfortunately inform you that we are not able to return money for past services.

Style Nail management