Style World Inc

Review: I went to the store because I bought a jacket but the jacket on one side is defected and went I went to talk with the owner she let me talk alone and she said that final sale have no exchange. I understand that but the way she treat me is not fair .Desired Settlement: I would like a replacement just because it was a gift to my mom for Christmas .

Business

Response:

To whom it may concern,

While we recognize that the customer is not satisfied with how our manager has handled this

situation and appreciate the time the customer has spent to express her concern, Style World will

politely decline the desired settlement. ·

The customer had purchased an item that has been marked down from $21.99 to $10.99. This

item was placed on final sale not because the coat/jacket was defective but rather because it was

an unusually hot winter and we were looking to make room for new shipments of clothing for the

upcoming season.

It is our store policy that all sale items are final sales meaning that they cannot be brought back

for returns or exchanges. This policy is written in large print and placed throughout the store in

multiple visible locations. This policy is also written on the receipt, and our sales associates are

trained to notify all customers purchasing final sale items. Customers are advised at the register

to confirm the desired size and check for potential defects on all final items because exchanges

or returns are not allowed.

The fact that this customer returned with a final sale item with damages shows that the customer

either willingly purchased and left the store knowing the condition of the product after being

notified by a sales associate that final sales cannot be returned or exchanged or the merchandise

was brought back in a lesser condition than when purchased to bolster their case in hopes of an

exchange. This places Style World in an uncomfortable situation because if an exception were to

be made for this customer we would have to make the same exception for all of our customers. If

this were the case, we would not be able to sustain discount or sale offers because many of the

sale item prices are reduced below our purchasing price.

Thank you for understanding and supporting local small businesses.

Sincerely,

Owner, Style World

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Is not just because the close is how you manager treat me in the store that's why am complaining I hope you understand too.