Styles by Quoi

Complaint: [redacted] I am rejecting this response because:Gillman offer me dollars for future maintenance to any of my cars, and I don't think is what I expect , since we already pay more than that for maintenance on the CRv wish we take this car to gillmanI expect fo Gillman to offer upgrades to my car, upgrades that I want to my car and William offer me the opportunity to choose the leather on the car and this never happen I will like to have a navigation to my car, camara to the front, and sensors to the side of the mirrors and the maintenance to my car; dollars is nothing compare to what they do to me, if feel that even with my complaint they are not going to chance anything [redacted]

Thank you for bringing this to my attentionI have contacted the customer and we have resolved the issueWe will be buying new tires for him and he will be canceling the warranty and the maintenance agreementI have personally apologized for not resolving this sooner but he has told me that if we honor our commitment that he would be satisfied with the resolutionHe will be in Friday November 12th to sign the cancellation forms and take care of the tiresThank you and let me know if you need any additional information from meVery Respectfully, [redacted] General ManagerGillman Honda San Antonio

Thank you for bringing this to my attentionI have contacted Ms [redacted] and addressed her concernsShe had legitimate complaints which I have addressed and resolvedShe will be getting a new windshield and I have gone over her contract thoroughly and will be cancelling her Maintenance Plan and her Road Hazard PlanThis will lower her overall loan amount and she said she was satisfied with our resolutionPlease let me know if you need any additional information Very Respectfully, [redacted] General ManagerGillman Honda San Antonio

Issue is resolved with the customer Thank you, [redacted] General ManagerGillman Honda of San Antonio

I have spoken to Ms [redacted] and apologized for the issues she hasWe are currently working out a solution and I will send an email tomorrow when I resolve it Very Respectfully, [redacted] General ManagerGillman Honda San Antonio

All,I have reached out to Ms*** and tried to resolve the issueShe had some concerns that I listened to and after the conversation I felt that we did not communicate with each other wellBecause of that and in good faith I offered her $of credit in our Service Department for maintenance and repairsAt no time did we misrepresent the vehicle or the equipment it hasI'm sorry I was unable to resolve this issue with Ms*** Very Respectfully, *** *** ***General ManagerGillman Honda San Antonio

Complaint: ***
I am rejecting this response because:i did not have the opportunity to add what I want to my car;they offer me to choose the type of leather seats but this never happens,and the moral damage and disappointing the this company made to me is unacceptable. I want to add a navigator to my car, but even this is not going to pay the time that I Spend on this company I feel so confuse with all the process of buying my first car
Regards,
*** ***

To Whom It May Concern,We have contacted the Finance Company and asked them if he qualifies for the Special Rate of 1.9%They agreed and we contacted Mr*** *** to let him knowHe and his wife will be in on Saturday, January 23, to sign a new contract with the rate he has requested
Please contact me if you have any other questions and once you contact Mr*** please notify me that this case is closedThank you. Very Respectfully, *** *** ***General ManagerGillman Honda of San Antonio

Thank you for bringing this to my attention. I have contacted Ms[redacted] and addressed her concerns. She had legitimate complaints which I have addressed and resolved. She will be getting a new windshield and I have gone over her contract thoroughly and will be cancelling her Maintenance Plan and...

her Road Hazard Plan. This will lower her overall loan amount and she said she was satisfied with our resolution. Please let me know if you need any additional information.  Very Respectfully, [redacted]General ManagerGillman Honda San Antonio

Revdex.com:
I spoke with [redacted] at Gillman Honda and although our resolution was not exactly what I wanted, I agreed it was reasonable and fair. They are replacing my windshield and taking off some additions to my contract that I never agreed to bringing my final price down to $17.8K from $19K.
I also made Mr. [redacted] aware of some of the less than satisfactory actions and behaviors of some of the employees I interacted with and he agreed to address those issues as well. He was very apologetic and understanding and I told him I would try to not hold the whole company accountable for the actions of a few.
Regards,
[redacted]

Revdex.com:Was assured by manager, Jared (sp?), that the sales tax would be paid by Gillman Honda, and he also said the tags should be in within two to three days. 
Regards,
[redacted]

I have spoken to Ms. [redacted] and apologized for the issues she has. We are currently working out a solution and I will send an email tomorrow when I resolve it.  Very Respectfully, [redacted]General ManagerGillman Honda San Antonio

Complaint: [redacted]
I am rejecting this...

response because:Gillman offer me 500 dollars for future maintenance to any of my cars, and I don't think is what I expect , since we already pay more than that for maintenance on the CRv wish we take this car to gillman. I expect fo Gillman to offer upgrades to my car, upgrades  that I want to my car and William offer me the opportunity to choose the leather on the car and this never happen I will like to have a navigation to my car, camara to the front, and sensors to the side of the mirrors and the maintenance to my car; 500 dollars is nothing compare to what they do to me, if feel that even with my complaint they are not going to chance anything *
[redacted]
[redacted]

Thank you for bringing this to my attention. I have contacted the customer and we have resolved the issue. We will be buying 3 new tires for him and he will be canceling the warranty and the maintenance agreement. I have personally apologized for not resolving this sooner but he has told me that if...

we honor our commitment that he would be satisfied with the resolution. He will be in Friday November 12th to sign the cancellation forms and take care of the tires. Thank you and let me know if you need any additional information from me. Very Respectfully, [redacted]General ManagerGillman Honda San Antonio

Issue is resolved with the customer.  Thank you,  [redacted]General ManagerGillman Honda of San Antonio