Styles for Less

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

As previously noted, the item in question was received well after the allotted day return window had closed; breaking our stated return policyStyles For Less has a right to stand by our policies asstated, and deny any customer whom does not adhere to themAlthough the customer continues to disregard our stated polices, we are willing to make a one-time exception and waive the re-shipmentfee of the ineligible item back to her residencePlease consider this matter closedThank you, and have a great day!

Revdex.com: The transaction was never voided on the date that I went inI was told that day 3/18/that the accountant did not have time for it and that it would have to wait till the next day 3/19/I then waited the days exactly like the Assistant Manger stated and still did not have the refundI then came back multiple times the following week and was told numerous times that I would "just have to wait and see"I had also called my bank multiple times, just like the managers at the store had stated and nothing was pending or processingThe way that this matter was handled was extremely unprofessionalEspecially when the associate told the District manager that they found the void receipts when in fact they never didI had to chase down people at the corporate office to take care of the matter and was always told to "just wait and see"After chasing down the contacts at corporate they stated that "they guess that they could give me a cash refund"The unprofessional-ism by this company is outragesFrom my years of experience in the retail industry a post-void does not take that long to show up on an account and would show the money at least pending or processingThe transaction was never credited by the company Regards, [redacted]

My name is *** *** and I am with a company called Styles For Less. I am writing in response to a customer complaint regarding out Styles For Less location in Cathedral City (Revdex.com Complaint ID #***). I spoke to the customer *** ***, and discussed her concerns regarding our
company policy for undergarment. Our company policy states that all undergarment are final sale *** also let me know about her concerns regarding the placement of our company exchange policy signage. I explained our companies policy regarding undergarments, explaining that all undergarments are final sale. I also let her know that we are currently changing the placement of our exchange policy sign on our registers. I told *** that I would send her a $Styles Buck (our company coupon) for her inconvenience and troubleI also let her know she could use it any location in her area*** seemed satisfied with our conversation. Please let me know if you have any questions regarding this customer complaint. Thank You,*** ***Store Operations Managert. ***.***.*** f. ***.***.*** *** ***, CA ***PLEASE NOTE THE NEW EMAIL ADDRESS(Period between first and last name) ***.***@***.comwww.stylesforless.com

This complaint may have been sent prior to us correcting the issue. The customer’s card was double charged that about due to a cashier error. We were not notified about the transaction until Thursday when the customer contacted the store. We voided it on our end but the funds were
not placed in the customer’s bank account in a timely manner and the customer was upset. We completed the void on Thursday 3/The store explained to the customer that we have to wait the hours (business) in order to verify that the funds were not placed in her account by her bank prior to her being issued a check for that amountShe was very upset. The customer called and said that money had not been placed in her account and wanted a refund immediately. The customer did not want to wait for a check, so I authorized them to do a paid out from our registers for the amount of the purchase. The customer was paid the total of $cash from our registers on 3/23/at 4:p.m. The customer was upset and said she would no longer shop at Styles for Less. Thank You,*** ***

The returned item was shipped out late by the customer, and received well after the allotted day return window had closedIt is clearly stated within our return policy that all return items must be received by our warehouse within this day windowIn the event that an item is received after
the return window has closed, it is considered ineligible for return and denied refund as statedThe customer was notified that their item had been denied return, and was consulted to speak with a representative regarding the re-shipment of their denied itemIt is the responsibility of the customer to pay for re-shipment of an ineligible item that has been returned to our warehouseStyles For Less is not responsible for the return shipment fees in the event a customer has decided to break our return policy as statedWe apologize that the customer does not wish to adhere to our stated policies We would be more than happy to arrange the re-shipment of this item to the customer as noted to her in previous correspondencePlease let us know of any further assistance we can be in this matterThank you, and have a great day!

What are the next steps that we have to take? The customer is not happy with out response or the way we handled the situation? Please advise? *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I've been completely understanding re the policy.  It's bad enough they don't offer a cash refund, even worse that they don't provide store credit so that I could spend in their stores but completely unacceptable that they won't send back the item that I ALREADY PAID FOR.  I'm not paying to have it shipped back to me.  They already lost an excellent customer because of this experience.  I have never in all the years of purchasing items online dealt w/ such a horrible company.  The woman [redacted] that I spoke w/ on the phone refused to even to me speak w/ a supervisor.  Truly unprofessional.
Regards,
[redacted]

Good afternoon, It is stated within our policy that in the rare instance any item arrives with a vendor defect, our team must be contacted immediately upon receipt. In the event an item becomes damaged due to wear, attempted wear, or the customer does not comply with immediate notification, item may...

be considered ineligible for accommodations. Customer was advised that our team will process a one-time exception & has approved the return of her stated damaged item. A refund will be processed pending the return of the item by the customer. Thank you.

Revdex.com:
The transaction was never voided on the date that I went in. I was told that day 3/18/2016 that the accountant did not have time for it and that it would have to wait till the next day 3/19/2016. I then waited the 2 days exactly like the Assistant Manger stated and still did not have the refund. I then came back multiple times the following week and was told numerous times that I would "just have to wait and see". I had also called my bank multiple times, just like the managers at the store had stated and nothing was pending or processing. The way that this matter was handled was extremely unprofessional. Especially when the associate told the District manager that they found the void receipts when in fact they never did. I had to chase down people at the corporate office to take care of the matter and was always told to "just wait and see". After chasing down the contacts at corporate they stated that "they guess that they could give me a cash refund". The unprofessional-ism by this company is outrages. From my years of experience in the retail industry a post-void does not take that long to show up on an account and would show the money at least pending or processing. The transaction was never credited by the company. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer provided...

our company with an incorrect
shipping address, and according to USPS shipment records, this package is
stated as successfully delivered to the address provided. Customer contacted
our team after shipment occurred, and it could not be stopped from delivery
after speaking with the United States Postal Service. Customer selected Economy
shipping, which is an uninsured type parcel. Customer filed claim via [redacted],
and we countered with proof of sale and delivery; [redacted] determined their claim
was unwarranted and closed the case in our favor. This complaint is unwarranted, and lacking
significant details of the situation that actually occurred. Please let us know
of any further assistance we can be regarding this issue. Thank you.

As previously noted, the item in question was received well after the allotted 30 day return window had closed; breaking our stated return policy. Styles For Less has a right to stand by our policies asstated, and deny any customer whom does not adhere to them. Although the customer continues to disregard our stated polices, we are willing to make a one-time exception and waive the re-shipmentfee of the ineligible item back to her residence. Please consider this matter closed. Thank you, and have a great day!

Review: I have had a yearly tradition of going to Styles for Less to shop for my teenage daughter for Christmas. I have good luck finding cardigans and tops for my daughter. In October 2013, I shopped at the Styles for Less at [redacted] and purchased 4 items. I told the clerk that it was a Christmas gift and she said that the exchange policy would be applied if my daughter needed to return something after Christmas. On January 8, my daughter and I drove to the Styles for Less in T[redacted], because that location is closer to our home. We wanted to exchange one item because it was too small. The cost for this item in October was $13.00. Were we surprised when the clerk scanned the article instead of giving us the amount we paid for it in October for an exchange as we were going to buy something else that my daughter picked out that same day at the store. We received a credit note of $3.25!!! Is this legal. I asked the clerk to ask the store manager. She called the store manager and the manager stated that the policy is you get an exchange rate on the item as it rings up on that specific date of return. If I had known that, I would have kept the blouse and donated it instead of driving to Styles, spending time to pick something out, and then being totally surprised about the exchange policy. We had also gone to Sports Authority that same days to exchange a shirt that was too small and they didn't even scan the shirt but gave us a store credit for what we originally paid for and we purchased something else that same day. I couldn't believe. Styles for Less has lost a customer and the customer's holiday tradition of shopping for their daughter for Christmas.Desired Settlement: Explanation of how this is legal and how the store expects to keep their customers with this type of exchange policy. My daughter walked into the store hoping to get something else to take back with her to college and instead walked out with nothing and her mother lost money on her original purchase for her daughter. It was actually an embarrassing experience for both of us. Can someone in charge that is higher level than a store manager call me please. I have the receipts.

Business

Response:

Styles For Less RESPONSE:

Review: I bought a cami online but it was damaged so I returned it and the company wont give me a refundDesired Settlement: I would like a refund

Business

Response:

This customer purchased a Zenana Outfitters Basic Cami in Charcoal size large on 2/21/14 for $7.99. The customer returned to us a Black cami that was damaged, no tags attached, deodorant stains, and looks like it has been worn for a year and washed multiple times. We contacted the customer and let her know that the item returned did not match the item she has referenced, and we cannot accept an item in this condition. She told me that she received the item in that condition. I let her know that our warehouse quality control team takes time to thoroughly inspect each order and item before it is shipped, and that there was no way this item came from us in that condition.

When we received the returned the item, she did not include an order form, or a return form. We further investigated and found order # [redacted] that matched the return address on the package. We offered to send her a new cami, and she wanted a refund instead. We explained we coulnd not issue her a refund for this item, she threatened that she was going to contact Revdex.com and we have not heard from her since.

Review: ON FEBRUARY 6, 2015, I VISITED STYLES FOR LESS, IN CATHEDRAL CITY, I BOUGHT A SOME UNDERWEAR FOR MY NIECE, SHE ASKED ME TO EXCHANGE IT FOR A DIFFERENT SIZE. WHEN I RETURN TO THE STORE TO DO THE EXCHANGE I WAS NOTIFIED THAT UNDERWEAR AND SWIMWEAR WERE NOT RETURNABLE, SHE SAID IT WAS INDICATED IN THE RECEIPT BUT WHEN SHE LOOKED AT THE RECEIPT NOTHING WAS INDICATED OTHER THAN "EXCHANGE ONLY POLICY", I WENT TO THE UNDERWEAR AREA NOTHING WAS POSTED, SHE THEN POINTED TO THE REGISTER AND SAID IT WAS POSTED IN THE BACK OF IT, WELL IN ORDER FOR ME TO SEE THE POSTING, WHICH WAS ABOUT 10"X5" AND IN PRETTY SMALL PRINT,I NEEDED TO MOVE ASIDE A DISPLAY OF BRACELETS THAT WAS PLACED RIGHT IN FRONT OF THE SIGN. SHE ALSO MENTIONED THAT THE SALES ASSOCIATE SHOULD HAD MENTIONED THAT FACT TO ME UPON PAYING, BUT THERE WAS NOT MENTION WHAT-SO-EVER, I GUESS SHE WAS MORE INTERESTED IN SELLING ME A CLUB CARD, WHICH UNFORTUNATELY I BOUGHT FOR $5.00 AND WHICH I WILL NEVER USE SINCE I DO NOT PLAN ON GOING BACK. ALSO, THE CLERK INDICATED THAT I COULD TALK TO THE MANAGER, WHICH NEVER SAID A WORD, SHE ALLOWED THE SALESCLERK TO DO ALL THE TALKING, AND NEVER EVEN APOLOGIZED FOR THE LACK OF INFORMATION.THE ITEMS I BOUGHT COST ME $19.00, BUT COULD HAVE BEEN MUCH MORE AND I WOULD HAVE BEEN STUCK WITH THEM, FOR THE LACK OF INFORMATION.THANK YOU,[redacted]Desired Settlement: HAVE THEM POST THIS INFORMATION IN A MORE VISIBLE PLACE, LIKE WHERE THE ITEMS ARE DISPLAYED.ALLOW ME TO EXCHANGE THIS ITEMS.HAVE THIS INFORMATION ON THE RECEIPT.TRAIN SALES CLERKS BETTER.

Business

Response:

My name is [redacted] and I am with a company called Styles For Less. I am writing in response to a customer complaint regarding out Styles For Less location in Cathedral City (Revdex.com Complaint ID #[redacted]). I spoke to the customer [redacted], and discussed her concerns regarding our company policy for undergarment. Our company policy states that all undergarment are final sale. [redacted] also let me know about her concerns regarding the placement of our company exchange policy signage. I explained our companies policy regarding undergarments, explaining that all undergarments are final sale. I also let her know that we are currently changing the placement of our exchange policy sign on our registers. I told [redacted] that I would send her a $25 Styles Buck (our company coupon) for her inconvenience and trouble. I also let her know she could use it any location in her area. [redacted] seemed satisfied with our conversation. Please let me know if you have any questions regarding this customer complaint. Thank You,[redacted]Store Operations Managert. [redacted] f. [redacted]. [redacted], CA [redacted]PLEASE NOTE THE NEW EMAIL ADDRESS(Period between first and last name) [redacted].comwww.stylesforless.com