Stylish Design Furniture

I ordered a Dinning table from Stylish Design Furniture. After reading some reviews I became apprehensive, but I had a great experience, I received both email and texts advising of delivery date and time. The package arrived about a half an hour into that time window. I had thought from the website that I would have to assemble my table so was delighted when it arrived all put together...just had to place the glass top. All told it was a 100% experience.

My review is overdue. I have nothing but great things to say about Bob and the whole team at Stylish Design Furniture. Both of the couches in this photo are from Stylish design Furniture and the glass top coffee table. We had our grey couch custom made and it was so fast and Bob offers a great price for the quality you get. We went with down wrapped foam for the pillows on the couch and were unhappy with them, so Bob fixed them at no charge to all down. They also have free delivery which was a HUGE bonus. I find my self looking through magazines and trying to find things that Stylish design could create for us. Definitely do business with them. They have a few things in their showroom (we bought the back couch and coffee table from their showroom) but you can also look through a number of magazines and customize anything to your style and fabric. There you go! We love them. Recommend to all of our friends.

I traveled to a ton of furniture online to find a sectional couch and dining set for 6 people. Stylish Design Furniture had the most inventory, the widest array of styles, and the best value. Donna did a great job giving me context on the manufacturers and their reputations on quality, making sure I received the best deal possible (checked around, he was right), and working with my schedule to make sure delivery was complete before a party. Great experience all around and will be back any time I need anything new!

Ordered an outdoor table for $2,000. They had terrible communication and took over 2 months just to ship the product. It arrived dented, paint chipped, and of poor quality. They refused to take any responsibility and didn't do anything about it. This is the worst company that sells complete junk and takes no responsibility. DO NOT BUY. Save yourself the headache. If you want a free table out $2k trash is sitting on the curb.

Good luck ever actually getting your purchase. First I'm told by the company that they don't offer set up and delivery but I clearly remember selecting set up at the time of my order for an addition fee. After waiting for a week to see some movement of my order I inquired into the status and was told my curbside delivery to Texas takes 3 to 5 weeks. No where was this time frame offered at the time of purchase. When I start looking into cancelling an order that apparently hasn't even been taken out of the warehouse I discover that I only had a 3 day window to cancel without costly penalties. So I am stuck waiting for a king size bed frame that I now have to figure out how to get up a flight of stairs except when we hit the 5 week mark I have still heard nothing from this company. I again email asking for an update only to be informed that the only king sized bed frame of the style I ordered was found to be missing a piece and it would be an additional 3 weeks. Well here we are just days away from the 8 week mark since ordering and surprise I still have not had this company reach out to me on it's own. I have sent another request for information that I am waiting for a response for but I am regretting ever ordering from this company and will never order from them again. Tonight I get to enjoy yet another night sleeping on my mattress that is directly on the floor because I am waiting for an $11,000 bed frame that is somewhere in limbo.

Customer purchased nightstands from us on Jan 20, Email was sent Jan 21, notifying that this is special order item, production time -weeks(see attached) Production was on time Nightstands were produced by the factory per customer’s order Order arrived from overseas factory nightstands arrived at our warehouse and shipped to customer Shipment arrived at terminal May Schedule for delivery was set and delivered on May Customer signed free of damage on proof of delivery signed on May No notation made on the proof of delivery paper other than her signature.(see attached) Customer called with complaints of nightstands she received We requested to be emailed with pictures stating her issues with the nightstands Attachments of pictures were included in her email As we have informed her over the phone we submitted to claims department in regards to her issues We asked her to resubmit her pictures because they are very small to see the issues that she is presenting Customer resent on May On May 16, we have let her know that the claims department will get back to us May 19, or after their review and discussing the issues with the factory who produced the nightstands On May 20, we informed to the customer that factory will remake the nightstands which will take to weeks (factory is in overseas) or we will offer her 15% discount on the product price if she wishes to keep the nightstands that she has (If she chooses to receive new, she can use the ones she has until the new nightstands arrive and toss or keep the old ones) After we sent her this email on May 20, customer stopped communicating Customer wants refund for the nightstands she has received but under our company policy “All special ordered items are non-cancellable, non-exchangeable or non-refundable once order has been placed.” (see attached) Under our Shipping and Return policy, it states that “items will be replaced upon availability once approved by the claims department after reviewing your claims.” Customer mentions that she does not want to pay the restocking fee or return shipping fee but it does not apply to her case because she has ordered special order items We have mentioned that to her several times We have followed our procedures and addressed the issues to our best effort and offered the customer resolution to her issues When the customer refuses our resolution offers there’s nothing else we can do

We have already fully refunded this customer’s order back to him as of August 24(see transaction REFUND RECORD below) We have serviced this customer with all of his requests and questions but with his constant demanding emails and disturbing phone call left us no choice but to cancel/refund his order and bare the loss at our end We have already notified cancel/refund of his order on August prior to his settlement request to Revdex.com on August This customer is requesting for settlement deal that we no longer have order for To protect our company’s interest and our employees from this customer’s ongoing threats we will not have dealings with this customer any longerRECORD OF REFUND: Success Payment Gateway Payments: The refund transaction completed successfully Order ID: *** 24th Aug @ 10:AM

I had nothing but great service from this company. I presented little problem with my ottoman and in no time, delivery guy just came by and swapped it out! I really appreciate the great service. I wasn't expecting him to bring it up to the 5th floor by himself. Thanks again for your service! I would shop here again.

I purchased outdoor furniture set for my back yard. They look great at my back yard! I am so please with their furniture and the way they were delivered. I have been receiving many compliments from our guests. We have been enjoying our time at our backyard ever since our furniture arrived. I would recommend Stylish Design Furniture. I will buy more furniture from them definitely!

I took a chance with Stylishdesignfurniture and they delivered! The sectional was shipped with great deal of care and it arrived in an excellent shape. I have been using the sectional for just over a week and so far no complaints, just excitement whenever I see it. I have received several complements from friends and family and I would definitely recommend them.

My sectional sofa that I ordered had specific color choice that I wanted for my living room. The special order that I ordered came in time and perfectly made into the colors that I wanted exactly. I am so happy that I went to Stylish Design Furniture. I don’t know if other place would have done exactly as I wanted. The lady on the phone was really nice and reliable. If I need to order more furniture in the future I would definitely choose Stylish Design Furniture. They have the best choices on their site.

Revdex.com:
I have received two boxes, I have opened them and found a defective panelsI have contacted the business with the intend to return the coffee table due to factory defectI have send them numerous pictures of the defective panels (at least different pictures in two separate emails attached)They determined that item was defective (see the email when they agreed) and wanted me to go thru some claim policy that would take months(see attached email when they say we have received all of the pictures and will submit the claim) I requested my $$ back, and RMA and shipping label as product was send to me defective and found the claim their claim process not acceptableThey refused to provide me this information and wanted me to pay restoring fees 35%*** and *** ** is unable to ship such large items and they need to provide return label to customer vs leaving them in the dark and RMAEverything was fine until the moment when I said that I would not go thru the claims process as this item is defective and I have a right to return it Again, they where fine with all of the images that I send then until they heard that I want to return the itemThis is when they started to make up stories that more pictures are needed and restocking fees of 35% and me paying for shipping charges(see the documents attached ) This is very simple, they scan customers and they defective items, they should be put out of business! They have been also threading me with their legal department emails, so I would not file disputes again themOnce I have done more research I have found out that this "business"is a single person show (middle man) and this is not the first time they tried these SCAMS on people and send defective itemsI am attaching all of the emails and the pictures of the defective panels (out of the first panels have been defective, so I stoped and requested my $$I am demanding that they take the item back, issues RMA and send shipping label and refund $to my card. This business sends defective items to customers and does not take items back! This is simply a one big scamPlease review all of the emails attached and start legal actions against this business!
Regards,
*** ***

This customer ordered coffee table which was shipped and received by customer in boxes where assembly is required. Customer received his order in good condition signed. After receipt, few days later customer emailed that he received defected coffee table and wish to return for
refund. We replied to send pictures of defect. He sent panel pictures pointing to the corner. We replied again to send more pictures since he stated several defect on wooden pieces. He sent more picture close up of another panel corner but we could not determine what the defect is. We determined from customer’s pictures that panels are for side panel of inside of drawer when assembled (there are total of drawers) and by looking at his few pictures submitted, we could not determine defect as he is referring to. Not being assembled, we asked the customer for more pictures in order to prove as defect as he claimed. We explained in order to file claim we require more pictures of all of the pieces or as a completely assembled coffee table in order to determine as a defect and explained clearly that if proven as defect we will surely send replacement panels necessary. He refused to send more pictures. We stated more pictures are required in order to assist him further but he stated he wished for Return/Refund instead. We then explained claim process/procedure is different than Return/Refund procedure/process. When explained, customer refused to follow our Return/Refund procedure and even after instructed not to contact our carrier using our account to pick up without our approval, he contacted our carrier anyway trying to have our carrier pick up and return We have requested, but customer refused to send more pictures to prove defect for his order. We have requested, but customer refused to return his order in order to process a refund. We have replied to his emails promptly with instructions for return but he refused to follow We replied to him that we will close his case for his order after he refused to return his order per our policy. 31+ emails have been exchanged with this customer so far in regards and even now he is continuing to send us his threatening/harassing emails talking nonsense causing disturbance to our company. We do not tolerate any abusive, name calling, threatening, and/or harassing emails from any customers. We have done our best to provide proper customer service to this customer per our policy but since he refused to follow any of our instructions for further assistance, this case was closed per our policy

We have already fully refunded this customer’s order back to him as of August 24(see transaction REFUND RECORD below). We have serviced this customer with all of his requests and questions but with his constant demanding emails and disturbing phone call left us no choice but to cancel/refund
his order and bare the loss at our end. We have already notified cancel/refund of his order on August prior to his settlement request to Revdex.com on August 25. This customer is requesting for settlement deal that we no longer have order for. To protect our company’s interest and our employees from this customer’s ongoing threats we will not have dealings with this customer any longerRECORD OF REFUND: Success Payment Gateway Payments: The refund transaction completed successfully Order ID: ***. 24th Aug @ 10:AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
So I would say that first month that they delayed, I even haven't contacted them as I was just thinking that that much of a delay could happenThen they have delayed for more than two months which was originally promised (months in total) where I have contacted them and they answered me in a very rude way "this is unseen delay and we can not do anything"Sorry but the delay is not my problem, they are running the business and they should serve the customer who already paid the money.They I asked ok it is delayed I understand, but what is the estimated time nowThey twisted a lot and did not answer to the question, always escaping to answer the question when it will beAfter my multiple trials they told me that they actually dont know (this was funny to hear from business).I just told them that I paid 7+months ago, they did not give me any updates meanwhileand I need to know when I will get the furniture.I called them, I would say that they are very rude, they dont want to listenAnd at the end they canceled the order. So as a summary I paid the money for did wait for months and at the end I got nothing. ***

We have already refunded this customer’s order back to him as of August 24, 2016. We have serviced this customer with all of his requests and questions but with his constant demanding emails and disturbing phone calls left us no choice but to cancel/refund his order at the end and bare great loss from our company for his order. We feel very unfortunate. This customer is still trying to deal with order that no longer exist after refund of his order back in August 24, 2016. We have serviced and offered this customer to benefit this customer’s need but this customer refused them all out of his own free will. To protect our company’s interest and our employees from this customer’s ongoing threats & disturbance we will not have dealings with this customer any longer. This customer already received his full refund for his order one month ago as we have submitted our company’s record of refund to Revdex.com. There is no point of this customer’s message since the refund; this customer no longer has any business dealings with our company as of August 24, 2016. Thank you

I have very disappointing experience with this company and would not advise anybody to use itI placed my order for table that I verified is in stock, the order was placed in the end of October and it is still sitting in "Awaiting Fulfillment" state two weeks later
I contacted company several times to verify if anything wrong with my order and find out when it will be shippedEach time they told that everything is alright, item is in stock on warehouseLast week they promised that table will be next day or day after in worse caseThe week is passed andI still have no idea if they ever going to ship it out
Their customer service is not helpfulIf I call in the morning on Pacific time I can get somebody answer the call, but later the day I can only get to answering machine
I left the message and they call me back, and promised again that table will be shipped next business day or day after in the worse caseWhen I asked them if they can guarantee this or just lying to me again to stretch the time I was placed on brief hold and owner told me that it seems that I am unhappy with the way they handling my order and that his is canceling my order for this reasonI asked him not to do this and that I still need my tableHis response was that I am wasting his time and he hanged up
My advise to everybody: Do not put yourself in this trap, this is not the service to pay for, it looks like some kind of con to me

Safe, good customer service.
Safe company, because I had a different bill and shipping address they contact me to make sure that I was the person who make a order to the company.

Very Happy with my sectional
I took a chance with Stylish design furniture and they delivered! The sectional was shipped with great deal of care and it arrived in an excellent shape. I have been using the sectional for just over a week and so far no complaints, just excitement whenever I see it. I have received several complements from friends and family and I would definitely recommend them.

I needed my sofa and coffee table delivered to my second home in Arizona. I asked if I can receive during one week that I am staying at Arizona. My order arrived and the delivery guys were very nice! My schedule was tight but they helped me so I can receive my furniture in time. No complaints here.