Su Taqueria Del Rey

Initial Business Response /* (1000, 11, 2015/08/25) */
We do not understand how it could be happenedI think the customer is confused about her order because each taco dinner without extras is $In addition, our personal is highly trained and the owner is always at the restaurant, so she
could ask the cashier to talk to her supervisorHowever, our goal is to serve our customers well, there fore *** is welcome to our restaurant to receive a free meal for the inconvenience that this situation has caused her
Initial Consumer Rebuttal /* (3000, 13, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate what you said, but I was a victim of poor customer service and a debit scamI was not told about the extra cost for the cheeseI complained about the sour cream I didn't want with no offer to fix thatAdditionally, when I complained about the mystery charge of around $to $added to the bill, I was told "I don't know, I only work here, the cash register is broken."I don't know why you say highly trainedThat's funny knowing the situationMaybe she just got hired and the other staff was betterAnyway, that doesn't explain the additional added five dollars that showed up on my checking account online that I had to dispute laterI appreciate your offer, but I have no desire to return to your restaurant

Initial Business Response /* (1000, 11, 2015/08/25) */
We do not understand how it could be happened. I think the customer is confused about her order because each taco dinner without extras is $8.99. In addition, our personal is highly trained and the owner is always at the restaurant, so...

she could ask the cashier to talk to her supervisor. However, our goal is to serve our customers well, there fore [redacted] is welcome to our restaurant to receive a free meal for the inconvenience that this situation has caused her.
Initial Consumer Rebuttal /* (3000, 13, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate what you said, but I was a victim of poor customer service and a debit scam. I was not told about the extra cost for the cheese. I complained about the sour cream I didn't want with no offer to fix that. Additionally, when I complained about the mystery charge of around $3 to $4 added to the bill, I was told "I don't know, I only work here, the cash register is broken."I don't know why you say highly trained. That's funny knowing the situation. Maybe she just got hired and the other staff was better. Anyway, that doesn't explain the additional added five dollars that showed up on my checking account online that I had to dispute later. I appreciate your offer, but I have no desire to return to your restaurant.