Suarez Corporation Industries

The refund check was mailed out as of 7/2/in the amount of $ Please allow 7-business days to receive the check from the 2nd I do apologize for the waitThank you, [redacted] Suarez Corporation Industries Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Customer History: The customer purchased two Framed Collections of the Presidential Golden DollarsWe have fulfilled our obligation and shipped all Presidential Coins that have been minted through the U.SMintThe only space open is for President James ECarter since he is still alive and the U.SMint does not make Presidential coin for a President until two years after a president has passedCustomer Resolution:Our company took it upon itself to have a medallion created for those customers who wanted to fill the President James ECarter space, since he is still aliveSince we outsourced to have a medallion created, we do have to charge a minimal fee for this medallion, which is upon the consumer’s choice to purchase the medallion or leave the spot open on their collection

I have responded to the Attorney General on this oneIt is taken care ofWe are sending her pre-paid labels to get the heater exchanged.Thank you, [redacted] Suarez Corporation IndustriesCustomer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After I purchased silver bars for $13,500, I find they are only worth $each$times = $3, $13,- $3,= $10,lossThis company seems to think that is a fair profit I think it is close to robbery I asked for my money back Their answer was No - you had days to return themTheir advertisement states “Do to the fluctuating price in the world of gold and silver trades, prices are subject to change without notice” That means you will get a refund of about $per oz instead of the price you paid, which would be around $ From their full page ad, you think you are getting a bargain, which states: (1) Only for [redacted] **That’s a real steal because all other state residents must pay over six hundred dollars for each State Vault Brick (One Brick contains silver bars)(2) State residents only have two days to call the Toll Free Order Hotlines to get the U.SState Silver Bars(Stating we only had two days to order should have warned me to investigate further.) (3) When I call, I was told they said they have a recording that I was told that the price of the silver bars was higher than the going priceI asked to hear that recording They said that is not permitted The company that sold the silver bars to me must have several names I have received other offers to buy other items, with the same address but with different names The address is Whipple Ave NW, Canton, OH 44767- I will be getting on the internet to warn others how they will likely be treated Regards, [redacted] ***

I do apologize, we do not pay for return shipping on the SCALERID product The customer is responsible to return the unit at their own expense Once we get the product back we will then issue a refund for the customerThank you, [redacted] Suarez Corporation Industries Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I paid for forty (40) spaces to be filled and they tried to make me pay for the 40th space instead of fulfilling their contract of coins on both of my picture frames That is not good business Regards, [redacted]

Explanation of Advertisement: The advertisement is for either one Troy Ounce Brick (grams) for $or Troy Ounce Bricks for $The price includes it being a finished product, with the registered vault number on the front with the Indian head and the state stamp on the back with the date of proclamationAs well, they are packaged in clear vinyl vacuum seals to protect them, if the consumer wants the seals at $for one brick or free when they purchase five, and can either come in a bag or box; depending on how many you purchaseWe also have to include labor, packaging and postage and other business expenses in the price.The consumer is not obligated to purchase the product but it is available to the consumer if they choose to purchase itThe offer carries a day Money back guarantee if the consumer chooses to return it for any reason

Customer History: The customer purchased two separate orders, one on 11/25/and the other on 12/23/These are the days the orders shippedThe customer was informed at the time of the call about the Money Back Guarantee and was in agreement with everything he purchasedI listened to his second call and he sounded very coherent and capable of understanding everything that was discussedResolution:With all due respect to Mr [redacted] and his daughter, ***, since the Money Back Guarantee expired for both purchases on 12/24/and the second order's Money Back Guarantee expired on 1/22/16, at this time, we are not going to allow a refundRegards,Suzette urban

The SCALERID comes with a day money back guarantee and a THREE-YEAR warranty from the original ship date, which was on 11/14/ We are unable to process a refund for this product due to the fact that is well past the refund time frame Since it is still within the warranty period, we can exchange the product, which would be for the same itemI do apologize, there is no refund dueThank you, [redacted] Suarez Corporation Industries Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Unfortunately I have heard to weeks for over a year now and quite frankly it is getting a little oldTherefore I will give them weeks from today which will take us to August 28th, to deliver all coins up to date or I will file suite in Small Claims Court !
Regards,
*** ***

Dear sirs: I tried to use your form to attach the scan of the full page advertisement of the Sliver Bar scam appearing in today's edition of th* *** *** ***. It would not send.I have attached same here. Complaint #*** Why would anyone pay $for
an ounce of silver at market for $per ounce ? Thank you,M** *** ***

Customer Has made a Complaint with the *** *** Will respond to *** *** *** Regards,*** ***

I do apologize that you are not interested in the offer you received. They are collector coins. The value of silver goes up daily, so they could end up being worth money some day. You are under no obligation to order from the promotions that you receive. Regards,*** ***

Account History:The customer was sent an exchange of a refurbished US Gen heater on 2/1/and the exchange became defective on 3/10/after it was out of warranty on 3/7/16 resolution:After reviewing the account, we found that we should have the customer send back the
defective unit for an exchange with no extra warrantyWe shipped the exchange out on 03/31/and quality checked the unit before shippingAt this time, the customer is taken care of

I do apologize for the delay in the Presidential Golden Dollars. Your Truman Dollars shipped out as of 10/19/2015, please allow 10-business days to receive them via mail. The remaining Presidential Golden Dollars will be sent out all together by the end of the year. You will
receive your Dollars. Again, I do apologize for the delay.Regards,*** ***Customer Service

I RECEIVED MAILING FROM UNITED STATES COMMEMORATIVE GALLERY WITH A "GREAT DEAL" BUY BEN FRANKLIN HALF DOLLAR S FOR $34.00. aNYONE WHO KNOWS ABOUT COINS KNOWS THEIR IS NO COLLECTION VALUE IN ANY COINS BEFORE THE YEAR EXCEPT FOR THE SILVER CONTENTALL THE COINS ARE CONSIDERED JUNK
SILVER. THEY ARE DECEIVING THE PUBLICTHIS SHOULD BE STOPPED

I do apologize for the wait on the Presidential Golden Dollars. Lyndon B Johnson was shipped out on 3/18/2016, which is the last Dollar for 2015. The dollars for have not yet been released from the Mint. Once they are released from the Mint we will be shipping them out to
you. I do apologize. Regards,*** ***

Customer Spoke with supervisor on 11/16/2015. The supervisor advised that there is no Money Back Guarantee left on unit. The Supervisor advised of troubleshooting and offered exchange, the customer declined. I do apologize you are not satisfied with the unit. If you would
like an exchange, please contact *** *** ** ***

The customer has talked to a supervisor. We are in the process of refunding the amount of $227.00.  Please allow up to 30 business days to receive the refund back to your credit card.  I do apologize that you were not satisfied with the EdenPure heater.