Sub-Zero

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHopefully wolf is able to get the range operating properlyIf not a replacement or refund is acceptable Regards, [redacted]

I'm following up in regards to your letter referencing complaint ID [redacted] for Mr [redacted] dated June 3, 2015.I've looked into this ***er and understand that Mr [redacted] has been assigned to a Customer Care Advocate in order to resolve his issues with his Wolf RangeCurrently service is scheduled for Friday,June 12th They will be checking gas pressures coming into the range as we feel this may be the issue and not a defect or problem with the range itself.If we are not able to resolve this issue with Mr [redacted] we will offer to replace the range at no cost or provide Mr [redacted] his money back per his request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have been dealing with [redacted] at Wolf and he has been very responsive and seems to really want to get this issue resolvedThis is a complete turnaround from my previous dealings with Wolf and I thank the Revdex.com very much for helping with thatToday, Pinnacle appliance tested the gas pressure and the tech said the range/stove was receiving proper gas pressureThe tech was very nice and professionalHe told me he would forward Wolf the pressure readings he tookHis opinion was that the valves are no good/defective, acknowledged that they "didn't feel right" and that the stove definitely was not changing the flame and temperature properly or like the other Wolf ranges he works onI asked if there was a possibility that the valves would not solve the problem, what else it could possibly be and he said that if the valves were not the issue "there has to be something seriously wrong with this range"He said they would order the new Valves for the range and they would have to return to install them another daySo it looks like we are getting close to what the issue may be but, this is not resolved as of yet.Regards, [redacted]

I've looked into this ***er and understand that Mr [redacted] has been assigned to a customer care advocate in order to resolve his issue with his wolf rangeCurrently service is scheduled for Friday, June 12th They will be checking gas pressures coming into the range as we feel this may be the issue and not a defect or problem with the range itself.If we are not able to resolve this issue with Mr [redacted] we will offer to replace the range at no cost or provide Mr [redacted] his money back per his request.Sincerely, [redacted] ***