Subaru of America

The only reason that I am accepting this unsatisfactory, shameful response is that I have reached a satisfactory resolution with the dealership itself

Dear Mr [redacted] :Thank you for your recent contact to Subaru of America, Inc I appreciate the opportunity to review your concerns According to our records, you are currently working with [redacted] in our office regarding the tire damage [redacted] did offer to reimburse you $ for the tire expenses under Service Request [redacted] as a goodwill gesture.If you need any additional information, please feel free to contact us at our National Customer/Dealer Services Center at ###-###-####.Sincerely, [redacted] ***

Subaru does have Mirror Link feature on some of our vehicles And is a feature on the car the customer owns Unfortunately due to the rapid changes in phone technology the customer's phone is not compatible with this system Subaru is aware of this and is working on a possible patch that would allow the customer to use his phone and Mirror Link We would recommend that he check back with either the dealership or with Subaru corporate for further updates

Complaint: [redacted] I am rejecting this response because: Subaru's response did not include any definitive answer as to whether or not this feature will be working in the near future We are working on it does not give me a timeframe or guarantee that they will come out with a fix The response also recommended that I call the dealership or Subaru directly to get updates I have done this The dealership has no information on the why the service doesn't work in the first place let alone if Subaru is fixing it They are still under the impression that it is a working feature I also called Subaru's main customer service department who told me that the feature only works in European countries This is completely untrue The feature doesn't work because the head units sold on Subarus line of head units it's running on old, obsolete softare Not only does Subaru's response not offer a definitive answer if it will be fixed or a valid way to get updates, but it also doesn't address the fact that I was lied to by the salespeople and mislead by their own website which doesn't mention any issues with the feature not working This is a prime example of advertising If Subaru wants to resolve this complaint, they will give me a definitive answer if it will be fixed and a timeframe Subaru also has the ability to install a GPS and Navigation software on the head unit we own free of charge so we can use an alternate way of accessing navigation through the display I purchased this car based upon information given to me by the Subaru dealership and Corporate website As a result, Subaru has a legal obligation to resolve my issue Regards, [redacted]

Dear BBB, Subaru of America, Inc. has been in contact with this customer. The warranty on this vehicle has expired. However, we have extended an offer of goodwill toward the head gasket repair in the amount of $500.00, for customer satisfaction purposes. ... Thank you for contacting our office to review this matter. Sincerely,Karen Q***Customer/Retailer Services

Dear Mr***, I understand that you did not return to [redacted] SubaruPer your discussion with our supervisor, I contacted [redacted] service departmentI spoke with Michael at and he explained that they had the opportunity to address your concernsAre you satisfied with their assessment? We genuinely care for your Subaru experience so please let me know how I can be of service if something was missed.Sincerely, [redacted] Subaru of America, Inc

Complaint: [redacted] I am rejecting this response because: I do not wish to outright reject Subaru's response because Subaru has authorized another test, however the test will take some time as it requires driving milesI would like to update the complaint once the test concludes Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Subaru is not making an attempt to resolve the unsatisfactory conditions Regards, [redacted] ***

To Whom It May Concern:Subaru of America, Incagreed to repurchase the consumer's vehicle under Virginia Lemon Law [redacted] signed a settlement letter dated 10/31/agreeing to terms of the repurchase including usage charges under the lemon lawThe vehicle was repurchased under those terms on November 16, Shortly after the repurchase, the consumer contacted us requesting a refund of the usage charges On November 21, 2016, Subaru of America, Incagreed to refund half of the charges in the amount of $1,as a goodwill gesture in the interest of customer satisfaction The consumer contends that the offer was for full refund which is not accurate Subaru of America, Incwill not offer any additional goodwill regarding this matter

Upon review of [redacted] s complaint regarding the compatibility of their Apple iPhone with their Subaru Impreza WRX's in car audio unit, Subaru of America, Incwill make the following recommendation: - Turn the phone off and wait several minutes to turn the phone back on- Then, clear the phone's pair to the in car unit and clear the in car unit's pair from the phone- Complete the pairing process over again As the manufacturer, we have see these steps needing to be taken after any phone performs a software updatePlease keep us advised as to if this resolves the concern

Subaru of America, Inchas been able to collect the vehicle history so that we may review the repurchase or replacement requestSubaru of America, Incwould not be in a position to offer repurchase or replacement of the vehicle as the vehicle does not qualify for lemon lawAs we certainly understand the frustration surrounding the concern, we would like to offer a Subaru Added Security New Gold Plus years/100,miles $deductible plan solely as a goodwill gesture and hope that this would provide some peace of mind regarding the vehicle

To Whom It May Concern:The backordered windshield has arrived and has been installed in Mr [redacted] vehicle SOA is providing him a goodwill check for $ [redacted] as an apology for the situation.Sincerely,Subaru of America

To Whom It May Concern:Thank you for your recent contact to Subaru of America, Incconcerning Mr [redacted] and his [redacted] WRXThe vehicle was inspected and it was found that the failure of the engine assembly was caused by lack of proper maintenanceThe internal inspection found the condition of the rotating engine components with extreme scoring and fusing of the connecting rod to the crankshaft on cylinder #The vehicle is also still fitted with the factory installed oil filter from the time of the vehicle productionThe results of the inspection are not consistent with the maintenance records providedThe engine failure is not the result of a manufacturer defect or workmanship and is not a matter for warranty.We appreciate the opportunity to be of serviceSincerely, [redacted] ***

To Whom It May Concern:Thank you for your recent contact to Subaru of America, Incconcerning [redacted] and his Impreza WRXWe inspected this vehicle in response to the consumer's request The vehicle is equipped with several aftermarket performance enhancing modifications including a modified engine control module, an aftermarket turbo, boost solenoids, exhaust without catalytic converters, modified vacuum lines and air intakeWe found that he damage is not consistent with a mechanical or manufacturing defectAs a result of this inspection, warranty coverage does not applyWe appreciate the opportunity to be of serviceSincerely, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Subaru of America, Inchas reviewed and responded to the customer’s inquiry on June 10, As stated at that time, the failure is not the result of a mechanical or manufacturing defectOur position on the matter remains unchanged Sincerely, [redacted] ***

Subaru of America is always interested in reviewing our customer's concerns Based on the information I have seen thus far, it appears the customer has had one oil consumption test performed in Sept He returned in October and the oil level was found to be still at the full mark, thus no problem found.In November the customer returned and the dealer found that the oil level sensor was acting erratically The failure was outside of the vehicle warranty, however, the dealer replaced the part at no cost to the customer.The customer has since returned on January 6, and Subaru has paid to have a oil change performed, in order to start a 2nd oil consumption test The customer is to return in 1,miles or if the oil level light should come on (whichever occurs first)Should the dealer confirm that there is a oil consumption concern, based on if or how much oil is consumed, this car is covered under the settlement reached under the class action law suit, where by the car would be covered for years or 100,miles (whichever comes first).I will continue to follow up on the oil consumption test that is in the process of being performed The customer is free to contact me on this matter as well at [redacted] Thank you for allowing us the opportunity to review this customer's vehicle situation.Wendy C***SrRepresentative Eastern Region

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the Subaru of America in reference to complaint ID [redacted] , and will wait for Subaru to speak with the dealer regarding my vehicle.Thank you SOA for respondingtime Subaru owner, [redacted] ***

Complaint: [redacted] I am rejecting this response because:What Subaru did not tell you is that they have copies of invoices for oil & filter changes that they are totally disregardingAlso they are ignoring the fact that Subaru has oil problem with there engines and if I was missing oil in the engine , Like they are claiming, the oil light should have come on which it did notThey are just making up stories to get out of paying for the repair Regards, [redacted]

We have reviewed Ms [redacted] complaint, along with the service history of the vehicleTo determine if a repair is needed, per the terms of the warranty an oil consumption test must be completed and the vehicle must return in 1,miles to determine the consumption rateMs [redacted] has started oil consumption tests, but has failed to return in 1,miles In regards to Ms [redacted] request of a replacement vehicle, Subaru of America, Incis declining this requestPer the terms of the warranty, we welcome Ms [redacted] to start an oil consumption test and return in the recommended 1, milesIf it is determined that the vehicle is consuming oil, a repair will be recommended at that time.Thank you,Sarah ***Subaru of America, Inc