Subaru of Glendale

Spark plug service performed
Vehicle stalled the same afternoon after driving to workDealer blamed my alternatorNot the case
Had my car serviced on July 18thOil change and spark plugs replacedDealer performed bothDrive my car to work, miles awayCar would not start in the eveningAll signs pointed to spark plug failureCalled dealer next day to report issuesThey sent out a tech and he fumbled with engineCar started fineSaid I needed to drive back to dealer for diagnosticsThey took car in once I got there and they returned after an hour saying that all signs pointed to a faulty alternator, which would cost me dollars(not counting labor) I declined and was given my vehicle backWent to auto zone and a few other repair shops to have my alternator and electrical system checked; no issues were found by any of the places My vehicle has been running smoothly since then I believe that the tech at the dealer failed to properly install my spark plugs resulti

Refusal to complete a negotiated and paid for sales contract on a new car after being extorted to leave positive review on dealer survey
I had a negotiated deal through Costco to buy a car They sent me to *** *** at Subaru of Glendale He found a matching car and arranged for me to pick it up on April When I drove the miles to the dealership, the agreed upon car wasn't available and I had to take a different car and that car wasn't on the lot No notice of the changeI agreed to the new car and was told that I would get floor mats for my trouble only if I agreed to give them all tens on the dealer review I paid with a cashiers check, cash and a credit card and the car was to be delivered at 6pm At 6pm, I checked with the dealer and *** was still on the lot and the car had just arrivedI told him the car mats had to be delivered with the car because of the delay and I would still give the 10-only review He refused and threatened to cancel the deal He

Over years ago I took my car in to Subaru in Glendale for a recall notice I received regarding the passenger air bagI took my car in, and a day later they said it was fixedA week later I went back because the light was still on indicating the passenger air bag still was not active even when a passenger was in the carInstead of fixing the issue the sales manager tried to charge me nearly $1,to fix the issueHe mentioned it would also cover a wheel alignment he said my car also neededMy car was under warranty at the time so I asked why that hadn't been done with my regular check-upsHe didn't give me a strait answer and shooed me out of his officeSince then I have tried to speak with the store manager, and wrote letters to the manager and the owner with no response

Misleading customers with information