September 3, I test drove the 2013 Crosstrek I purchased from Subaru of Moon Township and took possession of it September 8, purchase price approximately $18,000. Nearly immediately after I took possession, an unresolved issue with the AC became apparent.
Twice the AC failed after seeming to work. The first was right after I took possession, September 8. I contacted the salesman September 16. The second was after the October 10 appointment where I was told the condenser needed to be replaced. That repair was done as a courtesy after Subaru Corporate Customer Service was involved. The AC completely failed again by 4 days after that appointment. I called the service manager immediately but wasn't able to bring the car back right away. Over the winter, the AC was not a high priority. May 12, I contacted the service manager, who said he remembered our conversation after the October 10 failure. On May 25, the invoice showed the result of the leak test as the evaporator core needs to be replaced -- at a cost of $1193.46, plus tax. The AC was not working again by May 28.
The internal service report provided when I took possession, but not the CARFAX report, states "the ac system doesn't work" and the refrigerant was recharged sometime between August 19 and August 25. The service department reminded me -- a number of times -- the car was sold AS-IS. It states within the AS-IS CONDITION form provided when I took possession that "Subaru of Moon has taken meticulous care to assure this car meets...requirements...along with AC, heat and radio functions."
I maintain they didn't take meticulous care with the AC system and are refusing to address the malfunctioning system at their expense. I sent a detailed letter on June 26. After a number of emails that didn't address my request for detailed information about the replaced condenser, they stated my request wasn't reasonable. I replied on August 10 with a second request that they reply by COB August 15. They haven't responded.
Twice the AC failed after seeming to work. The first was right after I took possession, September 8. I contacted the salesman September 16. The second was after the October 10 appointment where I was told the condenser needed to be replaced. That repair was done as a courtesy after Subaru Corporate Customer Service was involved. The AC completely failed again by 4 days after that appointment. I called the service manager immediately but wasn't able to bring the car back right away. Over the winter, the AC was not a high priority. May 12, I contacted the service manager, who said he remembered our conversation after the October 10 failure. On May 25, the invoice showed the result of the leak test as the evaporator core needs to be replaced -- at a cost of $1193.46, plus tax. The AC was not working again by May 28.
The internal service report provided when I took possession, but not the CARFAX report, states "the ac system doesn't work" and the refrigerant was recharged sometime between August 19 and August 25. The service department reminded me -- a number of times -- the car was sold AS-IS. It states within the AS-IS CONDITION form provided when I took possession that "Subaru of Moon has taken meticulous care to assure this car meets...requirements...along with AC, heat and radio functions."
I maintain they didn't take meticulous care with the AC system and are refusing to address the malfunctioning system at their expense. I sent a detailed letter on June 26. After a number of emails that didn't address my request for detailed information about the replaced condenser, they stated my request wasn't reasonable. I replied on August 10 with a second request that they reply by COB August 15. They haven't responded.