Subaru World of Newton

It is not worth the stopStereotypical car salesmenStopped in test drove 2, made a decision, but they had to find the right color combinationForced to pay a deposit for them to find and transfer a vehicle there(understandable) They did not find the vehicle I wanted, I didI called the other dealer verified the vehicle was available, it was so I called Subaru world back and told them of my findingsThe dealer with the desired vehicle was offering $in discountsSales manager told me that Newton dealership would not offer discounts because they wouldn't make any moneyI was told it would be in my best interest to buy elsewhereThis coming from a sales manager (*** who works for the only dealership with *** *** as claimed in another online reviewThe check for my deposit cleared the bank the first business day after I wrote it, I still had not received my refund a week laterI stopped in got loud and asked for the owners name and threatened to sue,,,, Guess what my refund check was cut within minutes of me leaving, but It had to be signed and would be mailed the next dayWhere is the customer service??? I have read some of the reviews that are positive, unfortunately I recognize some of the names from emails sent from the dealership to me prior to my arrivalSounds honest to meI finally found a reputable dealer about an hour and a half away from my home, bought the car I wanted and the sticker was less than NewtonMy advise to anyone and everyone is to avoid this placeVery shady business dealings

In response the case of Mr*** I have been in constant contact withthe customerHe does not have the registration to his car because we do nothave the title to the vehicle he tradedHe has submitted for a duplicate andis awaiting the shipment to him by the DMVUpon
arrival he will ship it to meand I will ship his registration to him.As for the aftermarket parts WE requested he ship them to us as we cannotcertify a vehicle with aftermarket parts making it difficult to sellAfter severalpromises to drop them off by Mr*** we still do not have them sowe sold the vehicle at a loss as it was with no warrantyHe can now sell the stock parts if he would like.I have been in constant contact with Mr*** and am confident wecan solve this matter in a manner that both parties will be satisfied

?Dealing with the manager at Subaru Newton has shown me that they do stand behind their service*** has been understanding of my situation and has properly communicated expectationsI personally thank him for his efforts in defusing this situation and working with me to resolve this situation as fast as possible.Again thank you *** ***

Mr*** came in to our dealership and over the course of hours inspected and demo drove the Outback he ended up purchasingAt the time of sale he made no complaints of concerns regarding the paint and or performance of the vehicle he purchased
class="">It was only after completing the purchase process and taking the vehicle home that he began voicing concernsWhen he brought the vehicle back in due to what he considered uneven braking, our service department measured the brakes using the approved measurement devices supplied by Subaru of AmericaThe brakes were within the approved specifications set forth by the manufacturerMr*** then claimed that his time as aircraft mechanic made him more qualified than Subaru Master Technicians to measure the brakesHe demanded new brakes at no cost from our Service Manager and Subaru of America representative, but was denied Mr*** then stated that he believed the vehicle should be painted since he believed there were blemishes in the paint on the roofI advised the him that we did not paint the vehicle and the vehicle was sold cosmetically as isMr*** became irate and belligerent with our staff and left the building Mr*** spoke with me via phone and I invited him in to my office to further discuss the matters he was concerned aboutWhilst in my office, Mr*** became irate and began waving a handful of documents in my face while yelling at usI asked to see the documents he was referring to and he refused and shouted at us againI then ended our meeting as he was being too confrontational and began making threatsWhen he advised me that he refused to leave my office and that I would need to physically remove him, I called the local policeIt was at this juncture that Mr*** left but stated he would begin a smear campaign until he got his way That was the last interaction we have had with Mr*** *** General Sales Manager Subaru World of Newton

Review: I purchased a car on October 18th. That day I discovered many issues with the car that was never disclosed. Rust on the roof, hole in a door, flooded car, under carriage rusted and other things. I went back to the dealer on October 20th and they said they would look into it. I asked to have the brakes inspected and they pulled it in a bay and then brought me a plastic gauge and said that they were with in SUBARU specifications. I left numerous messages for many managers at the dealership and NEVER got a response. This was for a month that I tried to contact them. I had a meeting with [redacted] and told him of my problems and he dismissed them and never contacted me back. I have a recording of our conversation. I brought the car in on November 17 for an oil change, and gave them a three page letter. In the letter I notified them that I will be making contact with state agency's. Since they never responded I then contacted Subaru Corporate. I finally was in contact with [redacted] a supervisor. She finally got newton to call me. I met with them on December 6, 2014, and Mr. [redacted] talked to me in a harsh way and was leaning forward in the chair in a confrontational way. He told me to remove my post on car dealer.com website and he would make some of the repairs. When I questioned him about the rust on the roof, and Subaru's warrantee policy, he wanted my personal copy. I told him to look it up himself. I refused to give him my copy, and then told me to leave. I said no, and he called 911 and made a false report to the NJ State police. I left when he called. I spoke with the officer on the phone and stated that I would NEVER return to that dealership. Since the dealership thinks they can get one over on customers it is time that dealership poor practices are made public. This dealership practices are the worst that I have ever encountered. I am a 13 year disabled military vet, the discriminated against me. They lie, and deceive customers.Desired Settlement: I want the car replaced with a newer year car less miles and better condition at their expense.

Business

Response:

Mr. [redacted] came in to our dealership and over the course of 5 hours inspected and demo drove the Outback he ended up purchasing. At the time of sale he made no complaints of concerns regarding the paint and or performance of the vehicle he purchased. It was only after completing the purchase process and taking the vehicle home that he began voicing concerns. When he brought the vehicle back in due to what he considered uneven braking, our service department measured the brakes using the approved measurement devices supplied by Subaru of America. The brakes were within the approved specifications set forth by the manufacturer. Mr. [redacted] then claimed that his time as aircraft mechanic made him more qualified than Subaru Master Technicians to measure the brakes. He demanded new brakes at no cost from our Service Manager and Subaru of America representative, but was denied. Mr. [redacted] then stated that he believed the vehicle should be painted since he believed there were blemishes in the paint on the roof. I advised the him that we did not paint the vehicle and the vehicle was sold cosmetically as is. Mr. [redacted] became irate and belligerent with our staff and left the building. Mr. [redacted] spoke with me via phone and I invited him in to my office to further discuss the matters he was concerned about. Whilst in my office, Mr. [redacted] became irate and began waving a handful of documents in my face while yelling at us. I asked to see the documents he was referring to and he refused and shouted at us again. I then ended our meeting as he was being too confrontational and began making threats. When he advised me that he refused to leave my office and that I would need to physically remove him, I called the local police. It was at this juncture that Mr. [redacted] left but stated he would begin a smear campaign until he got his way. That was the last interaction we have had with Mr. [redacted]. [redacted] General Sales Manager Subaru World of Newton

Review: I am having an issue dealing with a dealership sales team.

I have left multiple voice-mails to both my Salesperson ([redacted]) and the sales manager ([redacted]) and I have not been called back in 2 weeks. The only way I can get a hold of either one of them is through multiple calls throughout the day until they are not 'busy with another customer, or unavailable'. There are a few outstanding issues:

1. I purchased wheel/tire care. I was informed by the company last week that they have not received the contract from the dealership. When I asked [redacted] about this he would check into it (Have not heard back).

2. My registration has not arrived (my temporary tags have expired after 1 month). I spoke with [redacted] about this last week and he was unable to provide me an answer as to why they do not have my new registration after almost a month. (no follow-up)

3. I was led to believe that I would be able to swap out my aftermarket parts in my previous trade-in and send the spare keys. After speaking with and confirming with both [redacted] and [redacted] that we would either ship the parts, or they would have someone come pick them up they simply stopped calling and answering my phone calls). After finally speaking to them 20 days after the sale, I was informed that my trade-in was sold and to keep the original parts (a loss for me). I called yesterday and left a message with the manager and still have not heard back. This treatment of a recent purchaser is unacceptable and I am reaching out to [redacted] for help.Desired Settlement: I understand that it was in the dealerships best interest to sell the trade-in vehicle. I have tried my best to communicate and had plans to recover the aftermarket parts rushed to complete this with the dealership (especially due to the multiple calls from both [redacted], [redacted] and the finance manager concerned over the parts to be exchanged). Basically this became a waste of my time and once the dealership made their money on the trade in. Just because I am out of state does not mean I should be treated this way.

Business

Response:

In response the case of Mr. [redacted] I have been in constant contact withthe customer. He does not have the registration to his car because we do nothave the title to the vehicle he traded. He has submitted for a duplicate andis awaiting the shipment to him by the DMV. Upon arrival he will ship it to meand I will ship his registration to him.As for the aftermarket parts WE requested he ship them to us as we cannotcertify a vehicle with aftermarket parts making it difficult to sell. After severalpromises to drop them off by Mr. [redacted] we still do not have them sowe sold the vehicle at a loss as it was with no warranty. He can now sell the stock parts if he would like.I have been in constant contact with Mr. [redacted] and am confident wecan solve this matter in a manner that both parties will be satisfied.

Consumer

Response:

?Dealing with the manager at Subaru Newton has shown me that they do stand behind their service. [redacted] has been understanding of my situation and has properly communicated expectations. I personally thank him for his efforts in defusing this situation and working with me to resolve this situation as fast as possible.Again thank you [redacted]

It is not worth the stop. Stereotypical car salesmen. Stopped in test drove 2, made a decision, but they had to find the right color combination. Forced to pay a deposit for them to find and transfer a vehicle there. (understandable) . They did not find the vehicle I wanted, I did. I called the other dealer verified the vehicle was available, it was so I called Subaru world back and told them of my findings. The dealer with the desired vehicle was offering $2000 in discounts. Sales manager told me that Newton dealership would not offer discounts because they wouldn't make any money. I was told it would be in my best interest to buy elsewhere. This coming from a sales manager ([redacted] who works for the only dealership with [redacted] as claimed in another online review. The check for my deposit cleared the bank the first business day after I wrote it, I still had not received my refund a week later. I stopped in got loud and asked for the owners name and threatened to sue,,,, Guess what my refund check was cut within 10 minutes of me leaving, but It had to be signed and would be mailed the next day. Where is the customer service??? I have read some of the reviews that are positive, unfortunately I recognize some of the names from emails sent from the dealership to me prior to my arrival. Sounds honest to me.... I finally found a reputable dealer about an hour and a half away from my home, bought the car I wanted and the sticker was less than Newton. My advise to anyone and everyone is to avoid this place. Very shady business dealings