Sublime Merchants

Per my discussions with the Revdex.com case manager, this is the same claim we already responded to [redacted] is not [redacted] See my correspondence on 10/and your confirmation if such fact This is a duplicate claim and the consumer is confused

Dear Sir's,This complaint not related to us On October 6, 2014, I had received a call from the [redacted] who is the branch manager of [redacted] regarding her concerns about this elderly bank customer requesting to wire money to a company called [redacted] I asked how she received our information and she said she googled our name and then contacted us There are several companies in USA and [redacted] with the name [redacted] and we discussed that this was not related to our company and the elderly lady looked to be caught up in a scam The bank manager stated she would discuss with the elderly lady Please remove this claim from our account immediatelyCompany Overview:At [redacted] Group, we design and manufacture [redacted] ***These mats are proven in the marketplace and adored by consumers.Since 2009, we have focused on developing [redacted] ® into a leading brand of premium anti-fatigue comfort mats in North AmericaThe brand has quicklybecome the number one consumer rated comfort mat on the market and is well recognized for quality, eco-friendly design and exceptional value [redacted] ®Comfort Mats are available at top retailers across [redacted] [redacted] ™ commercial series was recently selected the best standing deskanti-fatigue mat and has become the choice of the [redacted] This series is the choicefor many commercial settings such as health care, hospitality, medical, health & spa industries, among others[redacted] ***Managing Partner

Dear Sir's,This complaint not related to us.  On October 6, 2014, I had received a call from the [redacted] who is the branch manager of [redacted] regarding her concerns about this elderly bank customer requesting to wire money to a company called [redacted].  I...

asked how she received our information and she said she googled our name and then contacted us.  There are several companies in USA and [redacted] with the name [redacted] and we discussed that this was not related to our company and the elderly lady looked to be caught up in a scam.  The bank manager stated she would discuss with the elderly lady.  Please remove this claim from our account immediately. Company Overview:At [redacted] Group, we design and manufacture [redacted]. These mats are proven in the marketplace and adored by consumers.Since 2009, we have focused on developing [redacted]® into a leading brand of premium anti-fatigue comfort mats in North America. The brand has quicklybecome the number one consumer rated comfort mat on the market and is well recognized for quality, eco-friendly design and exceptional value. [redacted]®Comfort Mats are available at top retailers across [redacted]™ commercial series was recently selected the best standing deskanti-fatigue mat and has become the choice of the [redacted]. This series is the choicefor many commercial settings such as health care, hospitality, medical, health & spa industries, among others.[redacted]Managing Partner

Per my discussions with the Revdex.com case manager, this is the same claim we already responded to. [redacted] is not [redacted].  See my correspondence on 10/16 and your confirmation if such fact.  This is a duplicate claim and the consumer is confused.

Per my discussions with the Revdex.com case manager, this is the same claim we already responded to. [redacted] is not [redacted].  See my correspondence on 10/16 and your confirmation if such fact.  This is a duplicate claim and the consumer is confused.

I just spoke with [redacted] to clarify the confusion. We should hopefully have this resolved next week. He has 2 merchant account and we need to cancel the TMS account then see what can be refunded.

Dear Sir's,This complaint not related to us.  On October 6, 2014, I had received a call from the [redacted] who is the branch manager of [redacted] regarding her concerns about this elderly bank customer requesting to wire money to a company called [redacted]....

 I asked how she received our information and she said she googled our name and then contacted us.  There are several companies in USA and [redacted] with the name [redacted] and we discussed that this was not related to our company and the elderly lady looked to be caught up in a scam.  The bank manager stated she would discuss with the elderly lady.  Please remove this claim from our account immediately. Company Overview:At [redacted] Group, we design and manufacture [redacted]. These mats are proven in the marketplace and adored by consumers.Since 2009, we have focused on developing [redacted]® into a leading brand of premium anti-fatigue comfort mats in North America. The brand has quicklybecome the number one consumer rated comfort mat on the market and is well recognized for quality, eco-friendly design and exceptional value. [redacted]®Comfort Mats are available at top retailers across [redacted]. [redacted]™ commercial series was recently selected the best standing deskanti-fatigue mat and has become the choice of the [redacted]. This series is the choicefor many commercial settings such as health care, hospitality, medical, health & spa industries, among others.[redacted]Managing Partner

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.To: Sublime Merchants

In regards to your response, I want to make very clear two import pieces of information:

 

1) The business name that is listed on your paperwork and that was referenced when you called me is not, has not, and never will be associated in any way, shape or regard to my namesake, address, or phone number. I have absolutely nothing to do with the business you referenced nor does my address or my phone number. This business that is referenced is that of a secondary family member of mine and they do not share any phones or addresses with me or my immediately family.

 

2) Second, attached to this response is the proof that the number in question here is and has been registered with the [redacted]. You DID break the law, you DIDNT provide me your legally required do not call paperwork, and you DID it willfully and knowingly.

 

Regardless of that, the intention of this is to make you aware and remove my name, phone number, address and any other piece of contact information from your system immediately. Please confirm that ALL of the information I requested to be removed has been and you will NEVER contact me again. Failure to adhere to this is what will bring a [redacted] lawsuit on you. I await your confirmation. 

Regards,

You can not put a business phone number on the DO NOT CALL LIST. I provided you proof you were taken off the list. We only called you twice in our company history. So again and for the last time I will not pay you a single dime. Take me to court so I can counter sue you for defamation. The only number we called in reference to your business we sent you proof. Where is your proof? Do you have any other phone numbers that may have been dialed that you have PROOF of? Cause we called a business line not a personal which is very legal in the United States of America. I'm not going to argue with you that truth is on my side.

This merchant was contacted twice and never answered the phone when my appointment setters called to see if he was interested in credit card processing. I have attached the phone records for all calls. Two days later he calls us and asked to be take on off the list which we do. I have attached a...

recording of that phone call as well. After the conversation he calls back in an hour later but all customer service agents were on the phone and he didn't leave a message. On the pdf we have the leads sheet verifying he business phone number which isn't on the national DNC list. We haven't broken any law, conducted ourselves unethically, or unprofessionally. I'm not going to be extorted into paying you for retracting a false claim about my company. I would be MORE THAN HAPPY to got to COURT over this matter! We haven't done anything wrong and when you asked not to be called no one contacted from our office again.

Per my discussions with the Revdex.com case manager, this is the same claim we already responded to. [redacted] is not [redacted].  See my correspondence on 10/16 and your confirmation if such fact.  This is a duplicate claim and the consumer is confused.

Review: I have been a customer of Sublime Merchants for just over a year, and will be terminating their services in short order due to their complete lack of customer service. When I became a customer, Sublime Merchants signed me up with two different Merchant Services for mobile credit card processing. Subsequently, I noted being double charged for every credit card transaction I processed. Roughly 6 months ago, I was working with Sublime Merchants to resolve the issue and recoup the costs I incurred as a direct action of their results. Responses became sparce, and eventually I was unable to receive any correspondence whatsoever. Phones are never answered during business hours, voice mails are never returned, emails are not replied to. I have exhausted every avenue with this company and given them more than ample time to resolve my issue. It has been 4 full months since I have received so much as an email reply.Desired Settlement: I want the business to contact me regarding my issue, and the charges I incurred as a result of Sublime Merchants to be refunded in full.

Business

Response:

I just spoke with [redacted] to clarify the confusion. We should hopefully have this resolved next week. He has 2 merchant account and we need to cancel the TMS account then see what can be refunded.

Review: Number You Called:###-###-####

Number You Called From: ###-###-####

June 4th, 2014

Re: Violation of [redacted]

Dear Sir or Madam:

I am writing to you regarding your recent unsolicited transmission of advertising to me ([redacted]). This was sent without the express invitation or permission of the recipient.

A federal law enacted in 1991 called the [redacted] (the “[redacted]”) makes it illegal to use any telephone facsimile machine, computer, or other device to send an unsolicited advertisement to a telephone, wireless or otherwise.. 47 [redacted] § 227(b)(1). The federal law also provides that a person who sends such an advertisement is liable for $500 in damages for each offense. If the court finds that the defendant acted willfully or knowingly (that is, you knew you were sending unsolicited text messages, regardless of whether you knew about the [redacted]), the court may triple the damage award. See 47 [redacted] § 227(b)(3).

By sending this unsolicited advertisement, you violated the [redacted] and are now liable to pay a statutory remedy of not less than $500 per violation under 47 [redacted] § 227(b)(3). I have reason to believe that you willfully or knowingly violated the law, which would make you liable for up to $1,500 per incident.

To save us both time and effort, I am willing to settle this case for a remedy of $1,000 per violation. To do this, you can email me at [redacted].com

If you do not choose to settle, I can assure you that I will do our part to help enforce the law as [redacted] intended and I will sue you for violation of the [redacted] and a demand for treble damages and attorneys' fees.

I also demand at this time that you immediately cease and desist from sending any advertisements to me, my family or any other relatives or acquaintances effective immediately and request all of my information be permanently removed from all of your systems.

If you have any questions, please do not hesitate to contact me at [redacted]ua.[redacted].com

Very truly yours,

[redacted]Desired Settlement: Number You Called:###-###-####

Number You Called From: ###-###-####

June 4th, 2014

Re: Violation of [redacted]

Dear Sir or Madam:

I am writing to you regarding your recent unsolicited transmission of advertising to me ([redacted]). This was sent without the express invitation or permission of the recipient.

A federal law enacted in 1991 called the [redacted] (the “[redacted]”) makes it illegal to use any telephone facsimile machine, computer, or other device to send an unsolicited advertisement to a telephone, wireless or otherwise.. 47 [redacted] § 227(b)(1). The federal law also provides that a person who sends such an advertisement is liable for $500 in damages for each offense. If the court finds that the defendant acted willfully or knowingly (that is, you knew you were sending unsolicited text messages, regardless of whether you knew about the [redacted]), the court may triple the damage award. See 47 [redacted] § 227(b)(3).

By sending this unsolicited advertisement, you violated the [redacted] and are now liable to pay a statutory remedy of not less than $500 per violation under 47 [redacted] § 227(b)(3). I have reason to believe that you willfully or knowingly violated the law, which would make you liable for up to $1,500 per incident.

To save us both time and effort, I am willing to settle this case for a remedy of $1,000 per violation. To do this, you can email me at [redacted]ua.[redacted].com

If you do not choose to settle, I can assure you that I will do our part to help enforce the law as [redacted] intended and I will sue you for violation of the [redacted] and a demand for treble damages and attorneys' fees.

I also demand at this time that you immediately cease and desist from sending any advertisements to me, my family or any other relatives or acquaintances effective immediately and request all of my information be permanently removed from all of your systems.

If you have any questions, please do not hesitate to contact me at [redacted]ua.[redacted].com

Very truly yours,

Business

Response:

This merchant was contacted twice and never answered the phone when my appointment setters called to see if he was interested in credit card processing. I have attached the phone records for all calls. Two days later he calls us and asked to be take on off the list which we do. I have attached a recording of that phone call as well. After the conversation he calls back in an hour later but all customer service agents were on the phone and he didn't leave a message. On the pdf we have the leads sheet verifying he business phone number which isn't on the national DNC list. We haven't broken any law, conducted ourselves unethically, or unprofessionally. I'm not going to be extorted into paying you for retracting a false claim about my company. I would be MORE THAN HAPPY to got to COURT over this matter! We haven't done anything wrong and when you asked not to be called no one contacted from our office again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To: Sublime Merchants

Review: On Wed 08/22/12 at 01:04 PM I entered into a business agreement with [redacted] where in I paied Sublime Marketing Services LLC via Electronic Payment Systems, LLC. in the amount of $12,000.00 USD, under the expicite agreement that Sublime Maketing would make payment to me of $30,000.00 USD in return for my initial investment, and he would take care of all operative details concerning marketing services. Since this date I have never been contacted by him again, and I have on numerous times attempted to reach him concerning payment agreed to no avail.Desired Settlement: I want Sublime Marketing Services to live up to their agreement pay me the agreed settlement for my investment as business associate, and operative avertiser at http://homecompink.com/.

Business

Response:

We explained to [redacted] that the money was held by Electronic Payment Systems and we were never paid on his marketing. He wanted us to provide traffic and lead generation to promote his websites. We told him to contact EPS because we NEVER received his money and that he should call his credit card company then have them refund it of EPS isn't going to give it back. They are out of [redacted]. I am attaching of his invoice to Sublime Marketing stating what he purchased. He had a goal of making thousands of dollars for advertising his sites but at no time was he promised that would happen.

Review: Owner of business called and offered to give me a new business web page with bought e-mail names of people who have purchased cosmetics and would send them out a message to offer them a special savings to order from my site. Said I would have my money back in 60 days. It's been 60 days, I have no money, my telephone number has been blocked from his phone, I can't get contact the assistant's number or my so called accountant. No one is returning my calls, time is running out to put my money back in my IRA. [redacted] made promises that he is not keeping. He assured me things would run smooth and was excited about running a marketing campaign with cosmetics, as he hadn't done one before. I want my money back!Desired Settlement: I want him to wire me the money of ten thousand dollars to my bank account and credit my visa card of six thousand dollars.

Business

Response:

Dear Sir's,This complaint not related to us. On October 6, 2014, I had received a call from the [redacted] who is the branch manager of [redacted] regarding her concerns about this elderly bank customer requesting to wire money to a company called [redacted]. I asked how she received our information and she said she googled our name and then contacted us. There are several companies in USA and [redacted] with the name [redacted] and we discussed that this was not related to our company and the elderly lady looked to be caught up in a scam. The bank manager stated she would discuss with the elderly lady. Please remove this claim from our account immediately. Company Overview:At [redacted] Group, we design and manufacture [redacted]. These mats are proven in the marketplace and adored by consumers.Since 2009, we have focused on developing [redacted]® into a leading brand of premium anti-fatigue comfort mats in North America. The brand has quicklybecome the number one consumer rated comfort mat on the market and is well recognized for quality, eco-friendly design and exceptional value. [redacted]®Comfort Mats are available at top retailers across [redacted]. [redacted]™ commercial series was recently selected the best standing deskanti-fatigue mat and has become the choice of the [redacted]. This series is the choicefor many commercial settings such as health care, hospitality, medical, health & spa industries, among others.[redacted]Managing Partner

Business

Response:

Per my discussions with the Revdex.com case manager, this is the same claim we already responded to. [redacted] is not [redacted]. See my correspondence on 10/16 and your confirmation if such fact. This is a duplicate claim and the consumer is confused.