Suburban Heating & Plumbing of Tewksbury, Inc.

Mr*** was transported by Courtesy Ambulance on two occasions in October 10/8/he was transported to a Doctors appointmentHe did not met CMS guidelines for Ambulance transportationAs a courtesy to him we only billed him for Wheelchair vehicle feesHe was able to stand and place
himself on our cotWheelchair vehicle services are not covered by Medicare or AARPMr*** does not have any other insurances that will cover these servicesAdditionally, Medicare does not cover transportation to or from a Doctors Office under any circumstancesThese services would have been the responsibility of the patient regardless of his mode of transportation. We gave a significant discount to the patient by lowering our charges to the wheelchair vehicle fees10/15/Mr*** was transported by wheelchair vehicle from a Doctors appointment back to the *** *** ***Again this service is not covered by Medicare or his AARP insuranceOn 12/15/we contacted Mr*** by phone and advised him that these invoices were his responsibilityHe was very argumentative and advised our staff that we were "barking up the wrong tree" and that he was not paying usWe had no contact or payment from Mr*** so in February we turned his account over to our collection agency for an amount of $We received a letter from Mr*** in May demanding we remove the amount from his credit reportWe will not remove the debt as it is still unpaid.*** *** *** is not legally responsible for these balancesWe will not bill the facility for these balancesMr*** may feel free to contact *** *** *** if he feels they promised to cover his servicesWe would have been more than willing to set up a payment plan for Mr. *** at the time of our contact in DecemberBut given his attitude and refusal to take responsibility for these services, we had no other alternative than to send the account to collections. Please feel free to contact me with any further questions or concernsThank You

[redacted] is incorrect in their statement.  I was told [redacted] staff told me they would make arrangement for transportation and the cost would be covered.