Suburban Roofing of Scarsdale

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Mrs [redacted] is not being truthfulI never asked for any money or replacement costI do believe the jacket was actually more expensive than her quote but have not even attempted to determine what we actually paidAs far as teenagers growing comment, does Mrs [redacted] think she knows my child's growth history? My son has been the same height and weight for yearsI can prove this with medical records and pictures She is right about me being unhappyPrimarily because our claim was immediately dismissed The jacket was cleaned year prior perfectlyThis time it was shrunken approx inches and the sleeves were stiff and rigid unlime last time Cowboy Cleaners has never explained why the sleeves were stiff and rigid this time but not after the first cleaning.I would still like to speak with ownership or Mrs ***s supervisor to relay the lack of professionalism and customer service displayed by Mrs ***They should be made aware of her attitude and actions and how it has negatively affected the reputation of their business Whether Mrs [redacted] acknowledges it or not, the jacket was shrunk by Cowboy CleanersMy son can not wear itI do not want any money from Cowboy CleanersI will continue to attempt to contact the ownership or upper management because it appears Mrs [redacted] does not want them to be informed of this unfortunate situationI will also inform all friends and veterans like me that they should not trust this company Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The damaged slacks were in perfect condition before they were stained by Cowboy Cleaners The slacks had been dry cleaned before by another local cleaners (last year) and they were cleaned perfectly Cowboy Cleaners some how stained my slacks and are responsible for the damage that followed when they tried to remove the stain (frayed material and leg shrinkage) I am not responsible nor is the maker of the slacks responsible Cowboy Cleaners does not want to address their liability Cowboy Cleaners' Manager refused to return my phone calls Cowboy Cleaners is guilty for the damage and nobody else Regards, [redacted]

Please see attachment

Complaint: [redacted] I am rejecting this response because: I never stated that water was involved As a matter of fact, I stated that I did not know what caused the large spot The damage to the slacks was not done by me The outline of the spot can still be clearly viewed Also, the fraying of the material and the shrinkage of the leg material was caused by someone at Cowboy Cleaners trying to remove the said "spot".Again, I have to ask not WHAT chemical caused the spot but WHO caused the spot and the following damage The answer is Cowboy Cleaners Cowboy Cleaners is responsible and therefore, liable Regards, [redacted]

As I have stated before there is NO frying there is NO shrinkage, I sent pictures to document thatI have NOTHING in my dry cleaning bay that would cause the bleedingAll I can do is send them off to International Fabric Institute for analysis, which I have already offered

December 23, 2015To whom it may concernOn or about November 09, 2015, Mr [redacted] brought his son'sletter jacket in to Cowboy Cleaners located at [redacted] ***He informed the manager there that we hadshrunk his son's jacket, and that the jacket cost $and thatwe were going to have to replace this jacket [redacted] contacted meand said she was sending it in to me to evaluateI was able to lookthe jacket over on Wednesday, November 11, To the best ofmy ability I was able to determine that no shrinkage had occurredIcalled [redacted] and let her know what my evaluation was and whyIsent the jacket back to the location on [redacted] Rdon or aboutNovember 13, Mr [redacted] came in to check on the jacket andwas informed of my findingsMr [redacted] was not happy to hearwhat I had to sayI informed him that I could send it off toInternational Textile Laboratory to have it analyzed by aprofessionalMr [redacted] didn't like that either but agreed andstated that when it got back he would have his own analysis done.When the jacket came in on December 14, I sent him an emailto inform him the jacket was back and I would include a copy of theanalysis reportHis return email stated that he still didn't want totalk with me, which is what he had been saying since I informedhim that there were no signs of shrinkageHe kept asking forsomeone in management or an ownerI am management and theowners kick it back to me.I am including the analysis report as well as email conversationswith Mr [redacted] .Finally, I am sorry that he is unhappy with cowboy cleaners but,that being said I cannot replace or pay for a garment that I didn'tdamageEven the analysis report states that the garment is inexcellent condition and has been handled properly in the careprocess.And as far as wanting to speak to an owner....well that is why theyhave meI handle the day to day running of the business, which ismy job.I don't know when the jacket was bought for his son because he hasnever saidBut if it was bought when he was a freshman and isnow a senior....young men do go through a growth spurt.Sincerely [redacted]

Mr *** did infact drop clothes off @ my Huebner location on 04/21/ He picked up his order on 04/26/2017, On or about the week of 05/01/he returned the same pants stating they were not his although they had his tag in the flyAlthough his order was invoiced within minutes of
drop of* the manager helped him and apologized but pointed out that the pants were invoiced under his name, but that she would check into itOnce she contacted me, and discovered that the pants were the only Kirland brand that came in within months and that we don't have a selection of pants that are the same size, color and brand that matched his pantsHe repeatedly contacted *** and she informed him that we had no other pants and that these were invoiced right after he dropped them off and had his tag in themThe owner *** *** also attempted to respond by email but the email was undeliverable and came backI left messages on his voicemail but received no call back.Mr *** then called *** and apologized stating " That he understood it was not her fault and that she was not the powers to be".I do apologize to Mr *** for the situation but I can't give him something I don't have.Those were the pants that he dropped off per my video.Thank you for your time and troublePlease feel free to contact me anytime *** ***General ManagerCowboy Cleaners

Miss *** brought a pair Pendelton Rayon, wool, silk salt and pepper slacks on 12/19/@ 9:54am to have them cleanedShe Picked said slacks up on 12/21/@11:amShe then returned the slack on 12/22/@4:03pm stating that there was a stain on the slacks on the buttocks area and that she
didn't do itThe slack were sent in as a re-doIt was notated at the time that this was not a stain but in fact a bleedCare label states dryclean onlyIn my drycleaning area there is only drycleaning solutionThere is NO waterWe as a professional dry cleaner do only what the care label states to doI have attached a copy of the information that I sent back with the garment, which Miss *** keptI have also attached her tickets as to show the time lineShe left the pants behind stating that she wasn't taking them as they are a legal matter nowThe only recourse that I have is to send them to the international Fabric Institute for analysis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]I am rejecting this response because:  the stain and damage was caused by Cowboy Cleaners.Go ahead and send the slacks to the International Fabric Institute for analysis.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please see attachment.

The slacks will be sent out tomorrow and as soon as I have the results I will you know.

Complaint: [redacted]
I am rejecting this response because:  I never stated that water was involved.  As a matter of fact, I stated that I did not know what caused the large spot.  The damage to the slacks was not done by me.  The outline of the spot can still be clearly viewed.  Also, the fraying of the material and the shrinkage of the leg material was caused by someone at Cowboy Cleaners trying to remove the said "spot".Again, I have to ask not WHAT chemical caused the spot but WHO caused the spot and the following damage.  The answer is Cowboy Cleaners.  Cowboy Cleaners is responsible and therefore, liable.
Regards,
[redacted]

I am terribly sorry that Mr [redacted] felt the need to contact the Revdex.com on this issue as I understood it to be resolved back on 01/11/2018. His ticket was modified to reflect the price of $2.79 for each shirt plus tax. The store manager, [redacted] followed with a phone call to Mr. [redacted] to inform him, but...

had to leave a message as the phone went to voicemail. All Mr. [redacted] has to do is come in pay for his order and have a great day. For future reference the price for a tuxedo shirt starts @ $5.26.

Complaint: [redacted]
I am rejecting this response because: Mrs [redacted] is not being truthful. I never asked for any money or replacement cost. I do believe the jacket was actually more expensive than her quote but have not even attempted to determine what we actually paid. As far as teenagers growing comment, does Mrs [redacted] think she knows my child's growth history?  My son has been the same height and weight for 4 years. I can prove this with medical records and pictures.  She is right about me being unhappy. Primarily because our claim was immediately dismissed The jacket was cleaned 1 year prior perfectly. This time it was shrunken approx 2 inches and the sleeves were stiff and rigid unlime last time.  Cowboy Cleaners has never explained why the sleeves were stiff and rigid this time but not after the first cleaning.I would still like to speak with ownership or Mrs [redacted]s supervisor to relay the lack of professionalism and customer service displayed by Mrs [redacted]. They should be made aware of her attitude and actions and how it has negatively affected the reputation of their business.  Whether Mrs [redacted] acknowledges it or not, the jacket was shrunk by Cowboy Cleaners. My son can not wear it. I do not want any money from Cowboy Cleaners. I will continue to attempt to contact the ownership or upper management because it appears Mrs [redacted] does not want them to be informed of this unfortunate situation. I will also inform all friends and veterans like me that they should not trust this company.
Regards,
[redacted]

As I have stated before there is NO frying there is NO shrinkage, I sent pictures to document that. I have NOTHING in my dry cleaning bay that would cause the bleeding. All I can do is send them off to International Fabric Institute for analysis, which I have already offered.

As I have stipulated prior I have nothing in my drycleaning bay that would cause her dye to bleed. I have sent pictures showing that both legs measure the same length both inside seam and out seam. I have previously attached information that states that it is the manufacturer's responsibility to prevent this type of dye bleeding. As far as as abrasion that is an optical illusion. The fabric is manufactured with what looks like pills all over the fabric and with the dye bleed it enhances the pill effect. I suggest that she return them where she bought them.

December 23, 2015To whom it may concernOn or about November 09, 2015, Mr. [redacted] brought his son'sletter jacket in to Cowboy Cleaners located at [redacted]
[redacted]. He informed the manager there that we hadshrunk his son's jacket, and that the jacket cost $200.00 and thatwe were...

going to have to replace this jacket. [redacted] contacted meand said she was sending it in to me to evaluate. I was able to lookthe jacket over on Wednesday, November 11, 2015. To the best ofmy ability I was able to determine that no shrinkage had occurred. Icalled [redacted] and let her know what my evaluation was and why. Isent the jacket back to the location on [redacted] Rd. on or aboutNovember 13, 2015 Mr. [redacted] came in to check on the jacket andwas informed of my findings. Mr. [redacted] was not happy to hearwhat I had to say. I informed him that I could send it off toInternational Textile Laboratory to have it analyzed by aprofessional. Mr. [redacted] didn't like that either but agreed andstated that when it got back he would have his own analysis done.When the jacket came in on December 14, 2015 I sent him an emailto inform him the jacket was back and I would include a copy of theanalysis report. His return email stated that he still didn't want totalk with me, which is what he had been saying since I informedhim that there were no signs of shrinkage. He kept asking forsomeone in management or an owner. I am management and theowners kick it back to me.I am including the analysis report as well as email conversationswith Mr. [redacted].Finally, I am sorry that he is unhappy with cowboy cleaners but,that being said I cannot replace or pay for a garment that I didn'tdamage. Even the analysis report states that the garment is inexcellent condition and has been handled properly in the careprocess.And as far as wanting to speak to an owner....well that is why theyhave me. I handle the day to day running of the business, which ismy job.I don't know when the jacket was bought for his son because he hasnever said. But if it was bought when he was a freshman and isnow a senior....young men do go through a growth spurt.Sincerely[redacted]
[redacted]
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