Ms***, The original loan with [redacted] has been rescinded and the new loan is in place The Fifth Third loan has been cancelled and I am currently waiting for letter from them to provide to Ms [redacted] Credit Bureaus allow consumers to shop for terms, thus multiple inquiries will not affect a credit score as long as a loan is originated in a timely fashion Since a loan was generated for this purchase, her score would not be adversely affected by the second inquiry, thus there is no letter to provide her with The $was the down payment for the vehicle and the remaining balance was financed It is not something that can be returned Attached is a letter I have sent to Ms [redacted] when this matter was first brought to my attention If I may be of any further assistance, please don't hesitate to contact me again Sincerely, [redacted] General Manager
Complaint: [redacted] I am rejecting this response because: Due to this type of fraudulent behavior -as of today my credit score dropped points (I have a copy) This could make a huge difference if I were going to make a purchase I again, ask for my deposit ($3000) back as minor compensation As Mr [redacted] is aware - there were loans for the same title of car This is a problem made by his company, not me Sincerely, [redacted]
[redacted] contacted Suburban Subaru on March 10th requesting information about a [redacted] She exchanged emails with a sales specialist during which she was told the price and expected delivery time She made an appointment and elected to drive, from almost an hour away, on to test drive a car While here, we appraised her car, gave her a trade value that she was satisfied with and executed a purchase and sale agreement Contractually, [redacted] purchased a [redacted] in [redacted] ***, trading in her [redacted] Attached is the signed purchase and sale agreement stating our refund policy, and that we would give her the deposit back at time of delivery She has not yet taken delivery Not sure what changed between the 12th and the 13th, but we expect [redacted] to honor her commitment, pick up her new car, trade us her old car: just as she would expect that we honor ours [redacted] General Manager [redacted]
Mr [redacted] brought his vehicle here because of an accident, unfortunatley, we don't have a body shop so we are unable to provide him with an estimate While here he authorized us to inspect the undercarriage of his vehicle for mechanical damage/repairs We quoted him an hour inspection, he authorized it and ultimately paid it Since then, he has stopped payment on his credit card for said inspection and we are currently working towards a resolution Please contact me if I may be of any further assistance Lane R [redacted] General Manager ###-###-####
To Whom it May Concern, I personally spoke and emailed Mr [redacted] , as did our Finance Manager and our Business Development Center Manager We were threatened with negative social media posts if we were unable to accommodate his requests He has since followed through on his threats, as well as contacted you It was always, has been and still is our goal to help him into a vehicle of his choice, or any vehicle for that matter, unfortunately, his current circumstances combined with our banks lending policies will not allow us to comply We are sorry for the outcome, and are still unable to have these inquiries removed Sincerely, Lane R [redacted] General Manager
Ms***, I appreciate Ms [redacted] position, unfortunately, this was not fraudulent behavior, it was a mistake The mistake has been rectified Sincerely, [redacted] General Manager
Ms***, The original loan with [redacted] has been rescinded and the new loan is in place The Fifth Third loan has been cancelled and I am currently waiting for letter from them to provide to Ms [redacted] Credit Bureaus allow consumers to shop for terms, thus multiple inquiries will not affect a credit score as long as a loan is originated in a timely fashion Since a loan was generated for this purchase, her score would not be adversely affected by the second inquiry, thus there is no letter to provide her with The $was the down payment for the vehicle and the remaining balance was financed It is not something that can be returned Attached is a letter I have sent to Ms [redacted] when this matter was first brought to my attention If I may be of any further assistance, please don't hesitate to contact me again Sincerely, [redacted] General Manager
Complaint: [redacted] I am rejecting this response because: Due to this type of fraudulent behavior -as of today my credit score dropped points (I have a copy) This could make a huge difference if I were going to make a purchase I again, ask for my deposit ($3000) back as minor compensation As Mr [redacted] is aware - there were loans for the same title of car This is a problem made by his company, not me Sincerely, [redacted]
[redacted] contacted Suburban Subaru on March 10th requesting information about a [redacted] She exchanged emails with a sales specialist during which she was told the price and expected delivery time She made an appointment and elected to drive, from almost an hour away, on to test drive a car While here, we appraised her car, gave her a trade value that she was satisfied with and executed a purchase and sale agreement Contractually, [redacted] purchased a [redacted] in [redacted] ***, trading in her [redacted] Attached is the signed purchase and sale agreement stating our refund policy, and that we would give her the deposit back at time of delivery She has not yet taken delivery Not sure what changed between the 12th and the 13th, but we expect [redacted] to honor her commitment, pick up her new car, trade us her old car: just as she would expect that we honor ours [redacted] General Manager [redacted]
We've made restitution to the customer Please contact me again if necessary Thanks...***
Mr [redacted] brought his vehicle here because of an accident, unfortunatley, we don't have a body shop so we are unable to provide him with an estimate While here he authorized us to inspect the undercarriage of his vehicle for mechanical damage/repairs We quoted him an hour inspection, he authorized it and ultimately paid it Since then, he has stopped payment on his credit card for said inspection and we are currently working towards a resolution Please contact me if I may be of any further assistance Lane R [redacted] General Manager ###-###-####
To Whom it May Concern, I personally spoke and emailed Mr [redacted] , as did our Finance Manager and our Business Development Center Manager We were threatened with negative social media posts if we were unable to accommodate his requests He has since followed through on his threats, as well as contacted you It was always, has been and still is our goal to help him into a vehicle of his choice, or any vehicle for that matter, unfortunately, his current circumstances combined with our banks lending policies will not allow us to comply We are sorry for the outcome, and are still unable to have these inquiries removed Sincerely, Lane R [redacted] General Manager
Ms***, I appreciate Ms [redacted] position, unfortunately, this was not fraudulent behavior, it was a mistake The mistake has been rectified Sincerely, [redacted] General Manager