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Subway

1129 Union Ave, Bakersfield, California, United States, 93307

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My Subway app was hacked. Before I realized what was happening over $100 was spent off a friends card linked to my account. Corporate was no help at all. I live in ***, as does my friend. Neither of us have even been to ***. I talked to a manager, whom talked to the owner, ***, whom communicated with the owner of the establishment. I have yet to be able to talk to or get contact information from the owner. Corporate said to take it up with the bank. Okay well for one it isn't the banks fault, they should be able to offer the refund, and the time it will take to get it back filing a dispute compared to it instantly coming off is unacceptable. The fact that the owner hasn't contacted me directly is unacceptable. The subway app having payment information entered should have to have a more secured site structure. It was too easy for someone to hack and use my account.

Customer Response • May 06, 2020

Hello,My name is *** (*** claim number) and I am providing proof of the charges from the restaurant. It also shows that the confirmation emails for meals ordered on May 4th at around 6:50pm (and I forget the other time) were sent 3+hours after the order. The order on May 2nd did not even send a confirmation email. This will show the orders were made at ***. I have also included my state ID that shows I live in *** not ***. If you need further information please let me know. Thank you for your time, I appreciate it.

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Description: RESTAURANTS

Address: 1129 Union Ave, Bakersfield, California, United States, 93307

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