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Subway

11878 Balboa Blvd, Granada Hills, California, United States, 91344-2753

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On December 7, 2019, I had my son purchase two (2) subway BMTs for myself and my wife. When we attempted to eat the BMTs, we both found that the BMTs were saturated with excessive seasoning and salt to the place that it was impossible to eat them. I went to the Subway store and explained the problem to the clerk at the store. I showed her my receipt for the two sandwiches. I then asked for two replacement sandwiches that were not saturated with seasoning and salt. The clerk first said that she could make new sandwiches but I would have to pay for them. I then asked to speak to the manager but was told that the manager was not there. The clerk then gave me the telephone number of the owner of the shop. I attempted to call but no one answered. I spoke to the other clerk at the store because the clerk that I originally spoke to was leaving on her break. The second clerk told me that she did not have the authority to give me two (2) new sandwiches. Unable to resolve the problem, I went to another subway store where I bought two new BMT sandwiches. I explained my situation to the clerk at this new store and asked her what was the policy when a customer complained about the food. The clerk said that she would have given me two new sandwiches without charge and that the clerk at the other store was incorrect.

Desired Outcome

Refund I would like to be reimbursed for the second two (2) BMT sandwiches that I paid for.

Subway Response • Mar 04, 2020

We apologize for the inconvenience and miscommunication. *** is welcome to return to the store to receive two free footlong sandwiches. If the consumer has any questions, he can reach me by phone at *** or by email at ***. If I am not available, consumer can leave a message and I will return their call.
***, Store Manager

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Description: RESTAURANTS

Address: 11878 Balboa Blvd, Granada Hills, California, United States, 91344-2753

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