Sudden Service

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The resolution does no solve my problems

Now that we're aware of this situation, we will meet with the party immediately to resolve any outstanding concernsThank you for reaching out to Cushman & Wakefield | Thalhimer

Thalhimer manages the day to day operations of the Altamont ApartmentsMs [redacted] moved into the property on March 4, On or about August 18th, Ms [redacted] brought to our attention that the paint on her living room wall was deterioratedAt that time we began the process of determining what was causing the problem and how it could be resolvedSeveral contractors, including [redacted] , were contacted about providing an estimate to correct the problemWhile we acknowledge that Ms [redacted] had issues with the living room wall, we took these complaints seriously and worked closely with herThis is a complicated issue that required some investigationIt was determined that the exterior wall needed to be waterproofedThe work has since been contracted and completedIt is important to note that during this period we were only dealing with the wall paint adherence issueThe issue of microbial growth was not brought to our attention or made an issue until much laterIt appears that she reported this on December 3, Prior to that, the issue that was being addressed was the living room wall paintWhile the problem was being investigated, Ms [redacted] was offered the opportunity to terminate her lease with no penaltyShe indicated she liked living there and renewed her lease on November 30, She completed and signed a lease renewalShe gave notice to leave at the end of December and we accommodated her request with no penaltyIt is our position that there is nothing further to be done concerning Ms [redacted] and no rental refund will be consideredSincerely, Catrina S [redacted] Portfolio Manager

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please note that I have a wealth of emails, photos and witnesses to account for the contents of this responseIn an effort to keep to the point, I have not included a fraction of the evidence I have readily available should it deem necessary.The codes listed below outline the responsibility of a Landlord which Thalhimer repeatedly failedCatrina S [redacted] was the 4th Property Manager assigned to our building during our 9-month lease which speaks volumes to the management of the companyVirginia Code 55-Definitions."Mold remediation in accordance with professional standards" means mold remediation of that portion of the dwelling unit or premises affected by mold, or any personal property of the tenant affected by mold, performed consistent with guidance documents published by the United States Environmental Protection Agency, the U.SDepartment of Housing and Urban Development, the American Conference of Governmental Industrial Hygienists (the Bioaerosols Manual), Standard Reference Guides of the Institute of Inspection, Cleaning and Restoration for Water Damage Restoration and Professional Mold Remediation, or any protocol for mold remediation prepared by an industrial hygienist consistent with said guidance documents."Virginia Code 55-Landlord to maintain fit premisesMaintain the premises in such a condition as to prevent the accumulation of moisture and the growth of mold, and to promptly respond to any notices from a tenant as provided in subdivision A of § 55-Where there is visible evidence of mold, the landlord shall promptly remediate the mold conditions in accordance with the requirements of subsection E of § 8.01-and reinspect the dwelling unit to confirm that there is no longer visible evidence of mold in the dwelling unitThe landlord shall make available to the tenant copies of any available written information related to the remediation of mold;The presence of mold and moisture problems was brought to Thalhimer's attention earlyThe first maintenance ticket submitted was shortly after we moved into the apartment to remove the mold on the window sill and repaintAs mentioned in Thalhimer's response, it was in August that we met at the apartment with the Director of Property Management, Curtis Carter, the Property Manager at the time, Jennifer Meador and the Belfor RepHowever, the photo below is dated October where Thalhimer had not repaired the moisture in the walls or removed the mold as required by lawIt took the guy less than a day to complete the job but it took Thalhimer nearly weeks to hire them.PHOTO: 10/12/16We signed a new lease on November 30, because we liked the apartment and wanted to stay.Unfortunately in December, we had more moisture in the block walls, mold growing everywhere and the windows were leaking (photo below)When we contacted Thalhimer again to discuss, we asked them to please choose a different remedyUp to this point, all they did was sand down the moisture pockets, wash away the mold and paint over itAs evidenced by photos, the issues continued because Thalhimer was not addressing the actual problemIn August, the Belfor Rep said the likely cause was from a roof leakTo the best of my knowledge, Thalhimer has not hired anyone to fix the exterior of the building.PHOTO: 12/3/16Thalhimer's notified us that their remedy would be the same; to wash and sand down, then paint overOut of frustration, we pushed for our department to be fixed promptlyOn December 7, Thalhimer offered to let us out of our leaseOnce we signed the paper to be released from our apartment early, we were responsible for the apartment until 12/31/We never heard from Thalhimer againNo emails, no phone calls and no one came to fix the moisture or moldThalhimer continued to fail in their obligation to maintain the property for another weeksThe pictures below are from the week we moved out, dated as noted:PHOTO: 12/26/16PHOTO: 12/26/16PHOTO: 12/26/16PHOTO: 12/26/16PHOTO: 12/30/16At the very least, Thalhimer owes an explanation as to why they did not properly fix the problem nor maintain the propertyI had to email Thalhimer and remind them about the city code regarding the outside of the building just to get them to pull the weeds that were growing the size of trees in the backThe common wifi name in our building was "Thalhimer please respond." Suffice to say, Thalhimer is not a responsible property management companyThey put my family at risk and they are potentially putting others at risk Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

RE: Case #: [redacted] ; [redacted] To Whom It May Concern, Thank you for your letter regarding the above case # Upon Ms [redacted] ’s notice, we immediately allowed her to terminate her lease and no further rent and fees were due We have researched her allegations from the first unit she occupied and also her last unit We completed a move out inspection of the unit that existed there at the time of her vacating date prior to any work completed to make ready for a new resident The condition of the unit was good, except housekeeping issues that existed from the tenant In following protocol, we have reviewed the work order history for both units and find all work requested by Ms [redacted] was completed in a professional and timely manner Thank you, Robin E [redacted] , CPM First Vice President Tell us why here

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: *** Why here? Is that in reference to why I used the Revdex.com? Because I brought this to your attention and I was told no because it was "NON REFUNDABLE" yet everything your company promised that the *** was for, never gets done If your so worried about the aesthetics and value of this community then use the *** what its supposed to be used for and clean this place up Stop allowing dogs that aren't even allowed here and half the building wouldn't have animals because all that's here is pits
Regards,*** ***

[redacted] does agree that on several occasions there has been pet issues at our community. The rental office has been addressing his issues when he has brought it to our attention and or we have seen it. The rental office has been in direct contact with the resident on the few occasions he had...

this concern.  Because there were times of neglect we are going to credit back this resident’s account half of the non-refundable pet fee paid when he moved in which will be $[redacted].

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] The resolution does no solve my problems

RE: [redacted] Richmond, VA 23224 Case #[redacted]I spoke with Mr. [redacted] and explained that the two properties are owned by separate entities and that we are simply the management agents.  In addition, I let him know that we are sympathetic to his...

situation.  Further, I let him know that we understand the importance of companion/service animals and welcome them everywhere.I let him know what his options were in order to resolve his concerns.  These were fulfill his current lease term, pay the early termination or give us a 60 day notice and procure someone else to lease the unit.  He has chosen the later and will be leasing a one bedroom in early May at [redacted].  If there any further questions please feel free to contact me. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Dear Ms. [redacted], Following up our phone conversation this morning, your leasewill terminate on July 13, 2015 in accordance with paragraph 3 of yourlease.  (Attached).   Thanks so much for being a resident of ours at [redacted]and we wish you the best in your new home and...

into the future.[redacted]Cushman & Wakefield | Thalhimer

Thalhimer manages the day to day operations of the Altamont Apartments. Ms. [redacted] moved into the property on March 4, 2016. On or about August 18th, Ms. [redacted] brought to our attention that the paint on her living room wall was deteriorated. At that time we began the process of determining what...

was causing the problem and how it could be resolved. Several contractors, including [redacted], were contacted about providing an estimate to correct the problem. While we acknowledge that Ms. [redacted] had issues with the living room wall, we took these complaints seriously and worked closely with her. This is a complicated issue that required some investigation. It was determined that the exterior wall needed to be waterproofed. The work has since been contracted and completed. It is important to note that during this period we were only dealing with the wall paint adherence issue. The issue of microbial growth was not brought to our attention or made an issue until much later. It appears that she reported this on December 3, 2016. Prior to that, the issue that was being addressed was the living room wall paint. While the problem was being investigated, Ms. [redacted] was offered the opportunity to terminate her lease with no penalty. She indicated she liked living there and renewed her lease on November 30, 2016. She completed and signed a lease renewal. She gave notice to leave at the end of December and we accommodated her request with no penalty. It is our position that there is nothing further to be done concerning Ms. [redacted] and no rental refund will be considered. Sincerely, Catrina S[redacted] Portfolio Manager

Now that we're aware of this situation, we will meet with the party immediately to resolve any outstanding concerns. Thank you for reaching out to Cushman & Wakefield | Thalhimer.

RE:  Case #: [redacted]; [redacted]  To Whom It May Concern,   Thank you for your letter regarding the above case #.  Upon Ms. [redacted]’s notice, we immediately allowed her to terminate her lease and no further rent and fees were due.  We have researched her...

allegations from the first unit she occupied and also her last unit.  We completed a move out inspection of the unit that existed there at the time of her vacating date prior to any work completed to make ready for a new resident.  The condition of the unit was good, except housekeeping issues that existed from the tenant.    In following protocol, we have reviewed the work order history for both units and find all work requested by Ms. [redacted] was completed in a professional and timely manner.   Thank you,   Robin E[redacted], CPM First Vice President Tell us why here...

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please note that I have a wealth of emails, photos and witnesses to account for the contents of this response. In an effort to keep to the point, I have not included a fraction of the evidence I have readily available should it deem necessary.The codes listed below outline the responsibility of a Landlord which Thalhimer repeatedly failed. Catrina S[redacted] was the 4th Property Manager assigned to our building during our 9-month lease which speaks volumes to the management of the company. Virginia Code 55-248.4. Definitions."Mold remediation in accordance with professional standards" means mold remediation of that portion of the dwelling unit or premises affected by mold, or any personal property of the tenant affected by mold, performed consistent with guidance documents published by the United States Environmental Protection Agency, the U.S. Department of Housing and Urban Development, the American Conference of Governmental Industrial Hygienists (the Bioaerosols Manual), Standard Reference Guides of the Institute of Inspection, Cleaning and Restoration for Water Damage Restoration and Professional Mold Remediation, or any protocol for mold remediation prepared by an industrial hygienist consistent with said guidance documents."Virginia Code 55-248.13. Landlord to maintain fit premises.5. Maintain the premises in such a condition as to prevent the accumulation of moisture and the growth of mold, and to promptly respond to any notices from a tenant as provided in subdivision A 10 of § 55-248.16. Where there is visible evidence of mold, the landlord shall promptly remediate the mold conditions in accordance with the requirements of subsection E of § 8.01-226.12 and reinspect the dwelling unit to confirm that there is no longer visible evidence of mold in the dwelling unit. The landlord shall make available to the tenant copies of any available written information related to the remediation of mold;The presence of mold and moisture problems was brought to Thalhimer's attention early. The first maintenance ticket submitted was shortly after we moved into the apartment to remove the mold on the window sill and repaint. As mentioned in Thalhimer's response, it was in August that we met at the apartment with the Director of Property Management, Curtis Carter, the Property Manager at the time, Jennifer Meador and the Belfor Rep. However, the photo below is dated October 2016 where Thalhimer had not repaired the moisture in the walls or removed the mold as required by law. It took the guy less than a day to complete the job but it took Thalhimer nearly 8 weeks to hire them.PHOTO: 10/12/16We signed a new lease on November 30, 2016 because we liked the apartment and wanted to stay.Unfortunately in December, we had more moisture in the block walls, mold growing everywhere and the windows were leaking (photo below). When we contacted Thalhimer again to discuss, we asked them to please choose a different remedy. Up to this point, all they did was sand down the moisture pockets, wash away the mold and paint over it. As evidenced by photos, the issues continued because Thalhimer was not addressing the actual problem. In August, the Belfor Rep said the likely cause was from a roof leak. To the best of my knowledge, Thalhimer has not hired anyone to fix the exterior of the building.PHOTO: 12/3/16Thalhimer's notified us that their remedy would be the same; to wash and sand down, then paint over. Out of frustration, we pushed for our department to be fixed promptly. On December 7, Thalhimer offered to let us out of our lease. Once we signed the paper to be released from our apartment early, we were responsible for the apartment until 12/31/16. We never heard from Thalhimer again. No emails, no phone calls and no one came to fix the moisture or mold. Thalhimer continued to fail in their obligation to maintain the property for another 3 weeks. The pictures below are from the week we moved out, dated as noted:PHOTO: 12/26/16PHOTO: 12/26/16PHOTO: 12/26/16PHOTO: 12/26/16PHOTO: 12/30/16At the very least, Thalhimer owes an explanation as to why they did not properly fix the problem nor maintain the property. I had to email Thalhimer and remind them about the city code regarding the outside of the building just to get them to pull the weeds that were growing the size of trees in the back. The common wifi name in our building was "Thalhimer please respond." Suffice to say, Thalhimer is not a responsible property management company. They put my family at risk and they are potentially putting others at risk.
Regards,
[redacted]