Suddenly Slimmer Day Spa and Med Spa

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below “We cannot accept expired, lost or stolen gift certificates, this is a policy that is the same across resort and spas in Arizona Our gift certificates expire after six months, we will sometimes extended gift certificate up to one year for customers if they have special circumstance that keep them from being able to use their certificate within the six month, but in your case since its been several years, we no longer have record of that gift certificate.” When I first used $of the gift card, I specifically asked the clerk when it would expire and she told me “It doesn’t ever expireWe have record of it in our system so you don’t need to track the amount either.” I took her word for it, as any other consumer would “We changed softwares over two years ago and expired gift certificate information did not transfer.” I concur that you’ve changed softwares; however both a front desk staffer and [redacted] verified that they can see my remaining amount in the old system “ [redacted] was trying to locate that gift certificate record out of courtesy to you, she never said she had found your record and that yes you did have a credit left and would allow you to use it, because again that record was part of a software that we used over two years ago.” This a BOLD faced lieWere you on the phone? You were not [redacted] verified that she could see the remaining amount of my gift cardShe also promised to call me back the same day I haven’t heard from her and it’s been MONTHS Also, if your salon doesn’t accept ‘expired gift certificates’ how was it a courtesy of [redacted] to try to locate it? Your stories don’t align “ [redacted] went as far as calling our old software company to see if they could do something to obtain that information and unfortunately they can't.” ALL LIES! She saw the information and read it to meShe read the same as the front desk staffer who I spoke to a month priorTHE INFORMATION IS THERE And again, if you won’t accept it, why would she go ‘as far as calling our old software company to obtain that information’? MORE LIES ”Unfortunately, we cannot do anything else to locate record of a certificate that was purchased several years ago.” Any reputable company would honor the remarks of their staff members and of the customer; clearly Suddenly Slimmer day spa is not that based on this instance and the assortment of negative remarks on your [redacted] pageI will be taking this matter up, along with my proof, to the [redacted] and will alerting my social networks of your treatment Regards, [redacted]

Ms. [redacted] ,We value your feed back. Per your request, on June 1st, 2015, we set aside one hour on our Physician's schedule for you to discuss appetite suppressant and to receive a treatment of ***. We offer a variety of weight loss products including [redacted] for appetite suppressant.... You never indicated when you booked your appointment that you specifically wanted the lollipop [redacted] as we would have advised you that we are no offering it, however, we do have the [redacted] in tablets. On your visit, the Physician conducted a medical evaluation, where she reviewed your medical records, took your blood pressure and discussed with you her findings. She explained to you that due to her current findings, she would not be able to prescribe [redacted] to you at this time and advised you to see your primary care physician about the findings. Our front desk advised you correctly that, there is a $50 fee for the Physician's evaluation and time with you. As far as your [redacted] appointment, the Physician indeed quoted you the correct price of $10/unit. However, there is an exclusive special for client's that sign up to receive our newsletter, where if they purchase a certain number of units of [redacted] at their appointment, they would be able to receive the special of $7.99/unit. Our Front Desk team offered to honor that special for you during your visit with us yesterday. Unfortunately, you decided to cancel your [redacted] appointment and not stay for your service. Per our cancellation policy that you signed, if an appointment is canceled with less than 24 hours of the appointment time, it is subjected to a fee of 50% of the service missed. Therefore, you were charged a consultation fee of $50 with the Doctor, and a $50 fee for cancelling your [redacted] appointment with less than 24 hours. Please let me know if you have any questions,Sincerely,

Hi [redacted] , We apologize but the statements you have made is not correct, we can tell you with 100% certainty neither our front desk staff nor [redacted] told you that they could see the credit you had left in your certificate, because we changed software's over two years ago, there is no way they could have accessed that information as we have stated to you repeatedly All companies in Arizona have expiration dates on certificates and require that you present your certificate at cheand checkout Again, we are not responsible for expired, stolen or lost certificates

Dear *** ***,
We cannot accept expired, lost or stolen gift certificates, this is a policy that is the same across resort and spas in Arizona Our gift certificates expire after six months, we will sometimes extended gift certificate up to one year for customers if
they have special circumstance that keep them from being able to use their certificate within the six month, but in your case since its been several years, we no longer have record of that gift certificate We changed softwares over two years ago and expired gift certificate information did not transfer *** was trying to locate that gift certificate record out of courtesy to you, she never said she had found your record and that yes you did have a credit left and would allow you to use it, because again that record was part of a software that we used over two years ago*** went as far as calling our old software company to see if they could do something to obtain that information and unfortunately they can't Unfortunately, we cannot do anything else to locate record of a certificate that was purchased several years ago.
Thank you,
*** ***/ Spa Director
Suddenly Slimmer Day and Med Spa
http://www.suddenlyslimmer.com
EIndian School Rd
Phoenix, AZ
602-952-

Ms***,We value your feed backPer your request, on June 1st, 2015, we set aside one hour on our Physician's schedule for you to discuss appetite suppressant and to receive a treatment of ***We offer a variety of weight loss products including *** for appetite suppressantYou
never indicated when you booked your appointment that you specifically wanted the lollipop *** as we would have advised you that we are no offering it, however, we do have the *** in tablets. On your visit, the Physician conducted a medical evaluation, where she reviewed your medical records, took your blood pressure and discussed with you her findingsShe explained to you that due to her current findings, she would not be able to prescribe *** to you at this time and advised you to see your primary care physician about the findingsOur front desk advised you correctly that, there is a $fee for the Physician's evaluation and time with you. As far as your *** appointment, the Physician indeed quoted you the correct price of $10/unitHowever, there is an exclusive special for client's that sign up to receive our newsletter, where if they purchase a certain number of units of *** at their appointment, they would be able to receive the special of $7.99/unitOur Front Desk team offered to honor that special for you during your visit with us yesterdayUnfortunately, you decided to cancel your *** appointment and not stay for your servicePer our cancellation policy that you signed, if an appointment is canceled with less than hours of the appointment time, it is subjected to a fee of 50% of the service missedTherefore, you were charged a consultation fee of $with the Doctor, and a $fee for cancelling your *** appointment with less than hours. Please let me know if you have any questions,Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***

Hi [redacted],This complaint was not answered as it was handled internally. We spoke with the client and we were able to reach a mutual agreed upon resolution. We issued a store credit for them and they purchased products on our website which they have already received. Can someone please note...

that the complaint was resolved and the client is happy?Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
“We cannot accept expired, lost or stolen gift certificates, this is a policy that is the same across resort and spas in Arizona.  Our gift certificates expire after six months, we will sometimes extended gift certificate up to one year for customers if they have special circumstance that keep them from being able to use their certificate within the six month, but in your case since its been several years, we no longer have record of that gift certificate.” 
When I first used $300 of the gift card, I specifically asked the clerk when it would expire and she told me “It doesn’t ever expire. We have record of it in our system so you don’t need to track the amount either.” I took her word for it, as any other consumer would.
“We changed softwares over two years ago and expired gift certificate information did not transfer.”
I concur that you’ve changed softwares; however both a front desk staffer and [redacted] verified that they can see my remaining amount in the old system.
“[redacted] was trying to locate that gift certificate record out of courtesy to you, she never said she had found your record and that yes you did have a credit left and would allow you to use it, because again that record was part of a software that we used over two years ago.”
This a BOLD faced lie. Were you on the phone? You were not.
[redacted] verified that she could see the remaining amount of my gift card. She also promised to call me back the same day… I haven’t heard from her and it’s been MONTHS.
Also, if your salon doesn’t accept ‘expired gift certificates’ how was it a courtesy of [redacted] to try to locate it? Your stories don’t align.
“[redacted] went as far as calling our old software company to see if they could do something to obtain that information and unfortunately they can't.”
ALL LIES! She saw the information and read it to me. She read the same as the front desk staffer who I spoke to a month prior. THE INFORMATION IS THERE.
And again, if you won’t accept it, why would she go ‘as far as calling our old software company to obtain that information’? MORE LIES.
 ”Unfortunately, we cannot do anything else to locate record of a certificate that was purchased several years ago.”
Any reputable company would honor the remarks of their staff members and of the customer; clearly Suddenly Slimmer day spa is not that based on this instance and the assortment of negative remarks on your [redacted] page. I will be taking this matter up, along with my proof, to the [redacted] and will alerting my social networks of your treatment.

Regards,
[redacted]

Ms. [redacted],We value your feed back. Per your request, on June 1st, 2015, we set aside one hour on our Physician's schedule for you to discuss appetite suppressant and to receive a treatment of [redacted]. We offer a variety of weight loss products including [redacted] for appetite suppressant....

You never indicated when you booked your appointment that you specifically wanted the lollipop [redacted] as we would have advised you that we are no offering it, however, we do have the [redacted] in tablets. On your visit, the Physician conducted a medical evaluation, where she reviewed your medical records, took your blood pressure and discussed with you her findings. She explained to you that due to her current findings, she would not be able to prescribe [redacted] to you at this time and advised you to see your primary care physician about the findings. Our front desk advised you correctly that, there is a $50 fee for the Physician's evaluation and time with you. As far as your [redacted] appointment, the Physician indeed quoted you the correct price of $10/unit. However, there is an exclusive special for client's that sign up to receive our newsletter, where if they purchase a certain number of units of [redacted] at their appointment, they would be able to receive the special of $7.99/unit. Our Front Desk team offered to honor that special for you during your visit with us yesterday. Unfortunately, you decided to cancel your [redacted] appointment and not stay for your service. Per our cancellation policy that you signed, if an appointment is canceled with less than 24 hours of the appointment time, it is subjected to a fee of 50% of the service missed. Therefore, you were charged a consultation fee of $50 with the Doctor, and a $50 fee for cancelling your [redacted] appointment with less than 24 hours. Please let me know if you have any questions,Sincerely,

Hi [redacted],
We apologize but the statements you have made is not correct, we can tell you with 100% certainty neither our front desk staff nor [redacted] told you that they could see the credit you had left in your certificate, because we changed software's over two years ago, there is no way they could have accessed that information as we have stated to you repeatedly.  All companies in Arizona have expiration dates on certificates and require that you present your certificate at check-in and checkout.  
Again, we are not responsible for expired, stolen or lost certificates.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,

Hi [redacted],

We apologize but the statements you have made is not correct, we can tell you with 100% certainty neither our front desk staff nor [redacted] told you that they could see the credit you had left in your certificate, because we changed software's over two years ago, there is no way they could have accessed that information as we have stated to you repeatedly.  All companies in Arizona have expiration dates on certificates and require that you present your certificate at check-in and checkout.  

Again, we are not responsible for expired, stolen or lost certificates.

Dear [redacted],

We cannot accept expired, lost or stolen gift certificates, this is a policy that is the same across resort and spas in Arizona.  Our gift certificates expire after six months, we will sometimes extended gift certificate up to one year for customers if...

they have special circumstance that keep them from being able to use their certificate within the six month, but in your case since its been several years, we no longer have record of that gift certificate.  We changed softwares over two years ago and expired gift certificate information did not transfer.   [redacted] was trying to locate that gift certificate record out of courtesy to you, she never said she had found your record and that yes you did have a credit left and would allow you to use it, because again that record was part of a software that we used over two years ago. [redacted] went as far as calling our old software company to see if they could do something to obtain that information and unfortunately they can't.  Unfortunately, we cannot do anything else to locate record of a certificate that was purchased several years ago. 

Thank you,

[redacted]/ Spa Director

Suddenly Slimmer Day and Med Spa

http://www.suddenlyslimmer.com 

3313 E. Indian School Rd

Phoenix, AZ 85018

602-952-8446

Hi [redacted],This complaint was not answered as it was handled internally. We spoke with the client and we were able to reach a mutual agreed upon resolution. We issued a store credit for them and they purchased products on our website which they have already received. Can someone please note...

that the complaint was resolved and the client is happy?Thank you[redacted]

Ms. [redacted],We value your feed back. Per your request, on June 1st, 2015, we set aside one hour on our Physician's schedule for you to discuss appetite suppressant and to receive a treatment of [redacted]. We offer a variety of weight loss products including [redacted] for appetite suppressant....

You never indicated when you booked your appointment that you specifically wanted the lollipop [redacted] as we would have advised you that we are no offering it, however, we do have the [redacted] in tablets. On your visit, the Physician conducted a medical evaluation, where she reviewed your medical records, took your blood pressure and discussed with you her findings. She explained to you that due to her current findings, she would not be able to prescribe [redacted] to you at this time and advised you to see your primary care physician about the findings. Our front desk advised you correctly that, there is a $50 fee for the Physician's evaluation and time with you. As far as your [redacted] appointment, the Physician indeed quoted you the correct price of $10/unit. However, there is an exclusive special for client's that sign up to receive our newsletter, where if they purchase a certain number of units of [redacted] at their appointment, they would be able to receive the special of $7.99/unit. Our Front Desk team offered to honor that special for you during your visit with us yesterday. Unfortunately, you decided to cancel your [redacted] appointment and not stay for your service. Per our cancellation policy that you signed, if an appointment is canceled with less than 24 hours of the appointment time, it is subjected to a fee of 50% of the service missed. Therefore, you were charged a consultation fee of $50 with the Doctor, and a $50 fee for cancelling your [redacted] appointment with less than 24 hours. Please let me know if you have any questions,Sincerely,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
“We cannot accept expired, lost or stolen gift certificates, this is a policy that is the same across resort and spas in Arizona.  Our gift certificates expire after six months, we will sometimes extended gift certificate up to one year for customers if they have special circumstance that keep them from being able to use their certificate within the six month, but in your case since its been several years, we no longer have record of that gift certificate.” 

When I first used $300 of the gift card, I specifically asked the clerk when it would expire and she told me “It doesn’t ever expire. We have record of it in our system so you don’t need to track the amount either.” I took her word for it, as any other consumer would.

“We changed softwares over two years ago and expired gift certificate information did not transfer.”

I concur that you’ve changed softwares; however both a front desk staffer and [redacted] verified that they can see my remaining amount in the old system.

“[redacted] was trying to locate that gift certificate record out of courtesy to you, she never said she had found your record and that yes you did have a credit left and would allow you to use it, because again that record was part of a software that we used over two years ago.”

This a BOLD faced lie. Were you on the phone? You were not.

[redacted] verified that she could see the remaining amount of my gift card. She also promised to call me back the same day… I haven’t heard from her and it’s been MONTHS.

Also, if your salon doesn’t accept ‘expired gift certificates’ how was it a courtesy of [redacted] to try to locate it? Your stories don’t align.

“[redacted] went as far as calling our old software company to see if they could do something to obtain that information and unfortunately they can't.”

ALL LIES! She saw the information and read it to me. She read the same as the front desk staffer who I spoke to a month prior. THE INFORMATION IS THERE.

And again, if you won’t accept it, why would she go ‘as far as calling our old software company to obtain that information’? MORE LIES.

 ”Unfortunately, we cannot do anything else to locate record of a certificate that was purchased several years ago.”

Any reputable company would honor the remarks of their staff members and of the customer; clearly Suddenly Slimmer day spa is not that based on this instance and the assortment of negative remarks on your [redacted] page. I will be taking this matter up, along with my proof, to the [redacted] and will alerting my social networks of your treatment.

Regards,