Sudler Property Management

First and foremost, it is imperative to understand that Sudler is NOT the recipient of any late fee. We collect late fees on behalf of our clients and have no financial interest in any late fee. The client sets the late fee policy and we are agents for the client. I am sure, based on... the complaint, that this resident must be unaware of this.There has been turnover of staff with regard to this property. I cannot verify or deny what the resident has stated with regard to unreturned telephone calls and wrong communication. However, the resident has blatantly contradicted herself by stating, in the complaint, that she did not receive assessment statements or invoices. In a follow-up statement in her complaint, she stated that she "continued receiving unpaid notices, now with late charges." Clearly, the resident is either not disclosing the facts or is not disclosing the obvious. The resident missed 2 payments in 2015 and she was correctly charged the late fees.I have verified that the only late fees that were charged in the last 11 months (no late fees were charged prior to 11 months ago) amount to only $330 in total. There also is a $228 legal fee that has not been presented as of this writing. We have no way to justify the $1,323.20 that the resident claims is owed to her. That amount makes no sense. She must be confusing the late fees with her monthly billing.To put this to bed, especially because of the insignificant amount of money that the resident has been charged for late fees, we have waived/reversed the $330 late late fees. I will personally pay the $228 legal fee that the resident will be charged, and rightfully owed.

First and foremost, it is imperative to understand that Sudler is NOT the recipient of any late fee. We collect late fees on behalf of our clients and have no financial interest in any late fee.  The client sets the late fee policy and we are agents for the client.  I am sure, based on...

the complaint, that this resident must be unaware of this.There has been turnover of staff with regard to this property. I cannot verify or deny what the resident has stated with regard to unreturned telephone calls and wrong communication. However, the resident has blatantly contradicted herself by stating, in the complaint, that she did not receive assessment statements or invoices. In a follow-up statement in her complaint, she stated that she "continued receiving unpaid notices, now with late charges." Clearly, the resident is either not disclosing the facts or is not disclosing the obvious. The resident missed 2 payments in 2015 and she was correctly charged the late fees.I have verified that the only late fees that were charged in the last 11 months (no late fees were charged prior to 11 months ago) amount to only $330 in total. There also is a $228 legal fee that has not been presented as of this writing. We have no way to justify the $1,323.20 that the resident claims is owed to her.  That amount makes no sense. She must be confusing the late fees with her monthly billing.To put this to bed, especially because of the insignificant amount of money that the resident has been charged for late fees, we have waived/reversed the $330 late late fees. I will personally pay the $228 legal fee that the resident will be charged, and rightfully owed.