The engine light is still on.and the key is locked in side will not come outThy should pay of the key it is locked in .I told themThat you need two put the can Linda up so the Volvo.but thy didn't do that
Ms. [redacted] , What would you like for us to do to resolve this matter Ms. [redacted] ? If you would like to see your original engine, you are more than welcome to swing by the shop at anytime. I saved the core here for you as tangible proof that we replaced your engine. If you would like for us to repair your leak, then again I would request that you bring your vehicle in for us to inspect and repair for you. If it's a AT cooler hose, I would be more than happy to replace that for you free of charge.
In response to Mrs [redacted] s complaint, I did email her back on May 6th that I would be able to further look at her vehicle for any additional leaks I recall her bringing her vehicle in the first time after receiving her vehicle back from the engine replacement for a check engine light being on and she required a smog test to be done The code that came on was for an evaporative leak (smog related - not coolant leak) I personally removed my fuel cap from my personal vehicle and installed it on her vehicle for free to remedy the problem with her evaporative leak The second time she brought the vehicle in was for a coolant leak When we pressurized the cooling system, we found coolant leaking from clamps from a hose as well as a cracked upper radiator hose I replaced the clamps as well as the upper radiator hose for free Again, I emailed her back May 6th stating that I would be able to further look at her vehicle for any additional leaks but did not receive a phone call or an email response after that day I feel that I have been very reasonable working with Mrs [redacted] and haven't requested for any further payment after the engine replacement (except for the smog test) and I will continue to be fair and reasonable with Mrs [redacted] The only request I would like to ask of Mrs [redacted] is to communicate with me
To whom it may concern: Mr [redacted] brought his vehicle in under the Valley Clean Air program to lower the vehicle's emission readings and ultimately smog the vehicle We have replaced the listed items from the invoice to clear a majority of the DTC codes After leaving the shop, Mr [redacted] contacted us stating the ignition key would not remove from the ignition lock cylinder We asked him to return to check out the concern After attempting to remove the key, it was determined that the ignition lock cylinder was not letting go of the keyWe informed Mr [redacted] that the ignition lock cylinder has internal damage, and not because the key was bent We also informed Mr [redacted] that the cylinder has to be replaced for the key to come out Please let us know what Mr [redacted] is requesting from us and maybe we can help come to a resolution
To whom it may concern: We apologize the check engine light had return Ms [redacted] When you brought the vehicle to the shop stating the check engine light was on and the car was shaking, we scanned the vehicle and the only code that appeared at the time was code P(Misfire in cylinder #1) When we diagnosed the issue, your spark plugs and wires were worn out which caused the vehicle to shake excessively After installation of the parts, the vehicle immediately stopped shaking Can you verify if the car is still shaking? Apologies if code Phad not appeared at the time you brought it in May I ask how you knew there was already code Pexisting? Also, did anyone attempt to clear that code from your system prior to you bringing the vehicle in? Code Pis due to your catalytic converter bankbeing below efficiency You'll need to replace the catalytic converter on bank to clear that engine code I understand your frustration with the light continuing to appear but our shop will stand behind the work performed We were able to repair your vehicle from shaking and hopefully keeping code Pfrom reappearing, but code Pis a separate concern What we can certainly do is refund your diagnostic fee of $for your troubles Also, we didn't charge you to check the horn and radio issue and will continue to not charge you to check on why the radio and horn does not work if you wanted to bring the vehicle back
I am rejecting this response because: I was told on 5/26/by another engine shop the engine in my truck was never replaced and or the heads are bad in the engine currently in my vehicleI was told I need an engine replacement before my vehicle is inoperableMy vehicle is also still overheating and leaking transmission coolant as well now (since the repairs were made at United Auto)
To whom it may concern: Please ask Mr [redacted] to clarify his request and statement
The engine light is still on.and the key is locked in side will not come outThy should pay of the key it is locked in .I told themThat you need two put the can Linda up so the Volvo.but thy didn't do that
Ms. [redacted] , What would you like for us to do to resolve this matter Ms. [redacted] ? If you would like to see your original engine, you are more than welcome to swing by the shop at anytime. I saved the core here for you as tangible proof that we replaced your engine. If you would like for us to repair your leak, then again I would request that you bring your vehicle in for us to inspect and repair for you. If it's a AT cooler hose, I would be more than happy to replace that for you free of charge.
In response to Mrs [redacted] s complaint, I did email her back on May 6th that I would be able to further look at her vehicle for any additional leaks I recall her bringing her vehicle in the first time after receiving her vehicle back from the engine replacement for a check engine light being on and she required a smog test to be done The code that came on was for an evaporative leak (smog related - not coolant leak) I personally removed my fuel cap from my personal vehicle and installed it on her vehicle for free to remedy the problem with her evaporative leak The second time she brought the vehicle in was for a coolant leak When we pressurized the cooling system, we found coolant leaking from clamps from a hose as well as a cracked upper radiator hose I replaced the clamps as well as the upper radiator hose for free Again, I emailed her back May 6th stating that I would be able to further look at her vehicle for any additional leaks but did not receive a phone call or an email response after that day I feel that I have been very reasonable working with Mrs [redacted] and haven't requested for any further payment after the engine replacement (except for the smog test) and I will continue to be fair and reasonable with Mrs [redacted] The only request I would like to ask of Mrs [redacted] is to communicate with me
To whom it may concern: Mr [redacted] brought his vehicle in under the Valley Clean Air program to lower the vehicle's emission readings and ultimately smog the vehicle We have replaced the listed items from the invoice to clear a majority of the DTC codes After leaving the shop, Mr [redacted] contacted us stating the ignition key would not remove from the ignition lock cylinder We asked him to return to check out the concern After attempting to remove the key, it was determined that the ignition lock cylinder was not letting go of the keyWe informed Mr [redacted] that the ignition lock cylinder has internal damage, and not because the key was bent We also informed Mr [redacted] that the cylinder has to be replaced for the key to come out Please let us know what Mr [redacted] is requesting from us and maybe we can help come to a resolution
To whom it may concern: We apologize the check engine light had return Ms [redacted] When you brought the vehicle to the shop stating the check engine light was on and the car was shaking, we scanned the vehicle and the only code that appeared at the time was code P(Misfire in cylinder #1) When we diagnosed the issue, your spark plugs and wires were worn out which caused the vehicle to shake excessively After installation of the parts, the vehicle immediately stopped shaking Can you verify if the car is still shaking? Apologies if code Phad not appeared at the time you brought it in May I ask how you knew there was already code Pexisting? Also, did anyone attempt to clear that code from your system prior to you bringing the vehicle in? Code Pis due to your catalytic converter bankbeing below efficiency You'll need to replace the catalytic converter on bank to clear that engine code I understand your frustration with the light continuing to appear but our shop will stand behind the work performed We were able to repair your vehicle from shaking and hopefully keeping code Pfrom reappearing, but code Pis a separate concern What we can certainly do is refund your diagnostic fee of $for your troubles Also, we didn't charge you to check the horn and radio issue and will continue to not charge you to check on why the radio and horn does not work if you wanted to bring the vehicle back
I am rejecting this response because: I was told on 5/26/by another engine shop the engine in my truck was never replaced and or the heads are bad in the engine currently in my vehicleI was told I need an engine replacement before my vehicle is inoperableMy vehicle is also still overheating and leaking transmission coolant as well now (since the repairs were made at United Auto)