Sudz Wash and Lube

In response to this claim we would first like to state we are sorry for any problems that may have occurredIn looking into theclaim we have found that the vehicle in question did not fail the emissions testThe computer that does the testing and thevehicle were never able to communicate with each
otherNo official test was conductedIt was communicated to the customerthat a lack of communication occurred which the customer may have inferred that he failedIf the customer has paperwork thatsaid the vehicle failed we and the company the runs and controls the testing program would like to see thisSudz Wash and Lubeis just the agent that performs the testingWe do not own or control the equipment that performs test and prints out results.*** at *** *** *** *** in *** *** *** *** is the company that handles the emissions program andthe machines and parameters of the testing programManagement is headed By *** and they can be reached at ###-###-####.We are sorry again that any problems resulted form this customers visit and if a better explanation is needed please have anyonefeel free to contact me. *** *** *** *** *** *** *** ***###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint has fallen on deaf ears It remains unresolved
Regards,
*** ***

Sorry we feel no financial responsibility for the customer taking it upon himselfto bring vehicle to dealershipWe at no time indicated that vehicle failed emissions. *** * *** *** *** ***

Review: My car, a 2008 Odyssey, failed the emission test last week, 4-3-2015, at your [redacted] location. On 4/6/2015, my dealer found nothing wrong with the car. That cost me $103. I had it re-tested at a different place and it passed. This is my first emissions failure ever in 50 years of driving.Desired Settlement: I wish a refund to cover my expense caused by their faulty equipment.

Business

Response:

In response to this claim we would first like to state we are sorry for any problems that may have occurred. In looking into theclaim we have found that the vehicle in question did not fail the emissions test. The computer that does the testing and thevehicle were never able to communicate with each other. No official test was conducted. It was communicated to the customerthat a lack of communication occurred which the customer may have inferred that he failed. If the customer has paperwork thatsaid the vehicle failed we and the company the runs and controls the testing program would like to see this. Sudz Wash and Lubeis just the agent that performs the testing. We do not own or control the equipment that performs test and prints out results.[redacted] at [redacted] in [redacted] is the company that handles the emissions program andthe machines and parameters of the testing program. Management is headed By [redacted] and they can be reached at ###-###-####.We are sorry again that any problems resulted form this customers visit and if a better explanation is needed please have anyonefeel free to contact me. [redacted]###-###-####

Business

Response:

Sorry we feel no financial responsibility for the customer taking it upon himselfto bring vehicle to dealership. We at no time indicated that vehicle failed emissions. [redacted]

Consumer

Response: