Sue's Swim School

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My first request was as follows on or about 11/*: "If Swim King cannot or will not look into the possible line problem that this may have caused (by having the wrong size dry-well) than I am asking that the incorrect dry well be replaced with the correct sized dry well per town code. This has been confirmed with the town, the dry well has been exposed and is absolutely the incorrect size. If they cannot do this I am demanding my money back in the amount of $1000 that they charged me outside of my contract for the wrong sized dry well." Why, if after further discussion and confirmation with Southold Town Engineer, would they not be obligated to finish the job by installing the correct size dry-well? The final demand of the $1000 refund was only if they could not replace the incorrect dry well with the correct sized dry well, which is what rightfully should be done. A settlement of $1000 would only satisfy if Swim King had refused to take any further action, however they have by contacting and discussing the matter with [redacted]. Please advise if Swim King is willing to do what should have been done initially, install the correct size dry-well and redo plumbing outside of the decking area from the pump to the new dry-well. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have spoken to Southold Town Engineer, Jamie R[redacted], who says a dry well is absolutely required for a pool whether it falls into storm water management criteria or not. The required size dry well per Jamie R[redacted] is 8 ft in diameter by 4 ft deep. The dry well that was installed by Swim King is 4 ft in diameter by 4 ft deep. If Swim King cannot or will not look into the possible line problem that this may have caused (by having the wrong size dry-well) than I am asking that the incorrect dry well be replaced with the correct sized dry well per town code. This has been confirmed with the town, the dry well has been exposed and is absolutely the incorrect size. If they cannot do this I am demanding my money back in the amount of $1000 that they charged me outside of my contract for the wrong sized dry well. I am including Mr. R[redacted]'s contact information if this needs to be confirmed by the Revdex.com. His # is ###-###-####. [redacted]  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]