SUEZ North America

***, formerly United Water offers the following response Company records indicate this customer was previously billed quarterly In July of 2015, the customer’s account was final billed The final billing address remained the same as the service address of [redacted] *** [redacted] – Newark, De On September 15, the customer requested a refund check The company submitted a request for check on October 13, The company actually rendered a check on November 6, The check was sent to the service address of [redacted] The customer notified the company on November 17, the check had not been received The company verified the check had not been cashed and resubmitted a check on January 8, The check was addressed to [redacted] with a mailing address of [redacted] ** The company has verified the check was cashed on 1/11/

Suez, formerly United Water offers the following response On September 25, 2015, a letter was sent to the customer notifying them of high usage The customer contacted the company on October 1, and advised they had a running toilet at the property The customer requested the account be credited The company informed the customer the leak that occurred on the inside of their home was the responsibility of the homeowner and no adjustment would be provided; the customers’ information was escalated to a supervisor Payment arrangements were offered and the customer declined On November 2, the company set up a payment plan for the customer to pay $per month plus current billsOn 11/23/the customer requested an adjustment On 12/15/the supervisor agreed to apply a one-time customer relations leak adjustment in the amount of $after showing documentation of the proof of repair which was being faxed The company has applied the $credit as a good will gesture The credit will be reflected on the customer’s next bill; balance today is $from the bill dated 6/20/ $106.73- $= $Please let me know if you have any further questionsCustomer Service Manager

United Water of DE is ripping off customers with their new monthly billing system They used to bill every months (3x a year), then every quarter and now every month!
If a customer uses gallon or gallons he still have to pay the price of gallons of water For example, if I use less than gallons a month in excess of the gallon water meter still I am billed for gallons...meaning I am paying for 11,gallons of water that I have never used during the year ! The company is ripping me off to the tune of $per year Likewise how many customers they rip off during the year using this unfair tactics? If they want to bill monthly, they should install water meter that measures multiples of gallons, not gallons

[redacted], formerly United Water offers the following response.  Company records indicate this customer was previously billed quarterly.  In July of 2015, the customer’s account was final billed.  The final billing address remained the same as  the service address of [redacted]...

[redacted] – Newark, De.  On September 15, 2015 the customer requested a refund check.  The company submitted a request for check on October 13, 2015.  The company actually rendered a check on November 6, 2016.  The check was sent to the service address of [redacted].  The customer notified the company on November 17, 2015 the check had not been received.  The company verified the check had not been cashed and resubmitted a check on January 8, 2016.  The check was addressed to [redacted] with a mailing address of [redacted].  The company has verified the check was cashed on 1/11/2016.

[redacted], formerly United Water offers the following response.  Company records indicate this customer was previously billed quarterly.  In July of 2015, the customer’s account was final billed.  The final billing address remained the same as  the service address of [redacted]...

[redacted] – Newark, De.  On September 15, 2015 the customer requested a refund check.  The company submitted a request for check on October 13, 2015.  The company actually rendered a check on November 6, 2016.  The check was sent to the service address of [redacted].  The customer notified the company on November 17, 2015 the check had not been received.  The company verified the check had not been cashed and resubmitted a check on January 8, 2016.  The check was addressed to [redacted] with a mailing address of [redacted].  The company has verified the check was cashed on 1/11/2016.

Rude Customer service. Electronic check as per bank should have been delivered on 10/7 but company did not post it until 17th , then issuing multiple late penalties. Terrible customer service for long term, never late customer.. very unpleasant

Suez, formerly United Water offers the following response.  On September 25, 2015, a letter was sent to the customer notifying them of high usage.  The customer contacted the company on October 1, 2015 and advised they had a running toilet at the property.  The customer requested the...

account be credited.  The company informed the customer the leak that occurred on the inside of their home was the responsibility of the homeowner and no adjustment would be provided; the customers’ information was escalated to a supervisor.  Payment arrangements were offered and the customer declined.  On November 2, 2015 the company set up a payment plan for the customer to pay $63.39 per month plus current bills. On 11/23/2016 the customer requested an adjustment.  On 12/15/2016 the supervisor agreed to apply a one-time customer relations leak adjustment in the amount of $100 after showing documentation of the proof of repair which was being faxed.  The company has applied the $100.00 credit as a good will gesture.     The credit will be reflected on the customer’s next bill; balance today is $106.73 from the bill dated 6/20/16.  $106.73- $100 = $6.73. Please let me know if you have any further questions. Customer Service Manager

Suez, formerly United Water offers the following response.  On September 25, 2015, a letter was sent to the customer notifying them of high usage.  The customer contacted the company on October 1, 2015 and advised they had a running toilet at the property.  The customer...

requested the account be credited.  The company informed the customer the leak that occurred on the inside of their home was the responsibility of the homeowner and no adjustment would be provided; the customers’ information was escalated to a supervisor.  Payment arrangements were offered and the customer declined.  On November 2, 2015 the company set up a payment plan for the customer to pay $63.39 per month plus current bills. On 11/23/2016 the customer requested an adjustment.  On 12/15/2016 the supervisor agreed to apply a one-time customer relations leak adjustment in the amount of $100 after showing documentation of the proof of repair which was being faxed.  The company has applied the $100.00 credit as a good will gesture.     The credit will be reflected on the customer’s next bill; balance today is $106.73 from the bill dated 6/20/16.  $106.73- $100 = $6.73. Please let me know if you have any further questions. Customer Service Manager