Suffolk Pediatric Dentistry & Orthodontics

Pre-treatment cost estimates were sent to [redacted] ***'s insurance company prior to the date of serviceOn pre-treatment estimates were sent by the insurance company to both the insured and our office (see attached)It clearly shows the amount submitted by us, the estimated insurance payment, and the estimated patient paymentOn 4/*/15, the day the treatment was done, all parties were aware of the costWhat was not known was the exact amount that the insurance company would pay due to the family being new to the practice and our not knowing if there were deductibles to be met, if yearly maximums had been reached, or if there were services that were done elsewhereTherefore, on the date of service, a portion of the bill was collected and the claim was sent to the insurance companyAfter the claim was paid, the insured was billed the remaining patient responsibility as per his insurance companyThis was explained to [redacted] by our billing department when he called to question the billHis insurance company correspondence, both before and after the treatment, was very clear in defining costs and responsibilities

Pre-treatment cost estimates were sent to [redacted]'s insurance company prior to the date of service. On 3/**/15 pre-treatment estimates were sent by the insurance company to both the insured and our office (see attached). It clearly shows the amount submitted by us, the estimated insurance payment,...

and the estimated patient payment. On 4/*/15, the day the treatment was done, all parties were aware of the cost. What was not known was the exact amount that the insurance company would pay due to the family being new to the practice and our not knowing if there were deductibles to be met, if yearly maximums had been reached, or if there were services that were done elsewhere. Therefore, on the date of service, a portion of the bill was collected and the claim was sent to the insurance company. After the claim was paid, the insured was billed the remaining patient responsibility as per his insurance company. This was explained to [redacted] by our billing department when he called to question the bill. His insurance company correspondence, both before and after the treatment, was very clear in defining costs and responsibilities.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 It looks like the dentist's office did the estimation before the treatment. But why not explain this to me before the treatment? Nobody showed me the pre-treatment form before or during the day of the treatment (4/*/2015). I was not aware of the cost during the day of the treatment. 
 
 
 
Sincerely,
[redacted]

Review: My kids had several [redacted] filled at Suffolk Pediatric Dentistry a few weeks ago. They did not tell us or estimate the cost upfront. They gave us a bill right after the filling was done and we paid it off right away. About two weeks later, I received another huge bill from the dentist's office. The reason for the second bill is that they could not estimate the cost during the day when the filling was conducted. This is not acceptable. The doctor need to let us know the cost before doing the work. All other dentists we saw before always told us the cost before doing the actual work.Desired Settlement: Refund they need to inform the customer the cost before the work.

Business

Response:

Pre-treatment cost estimates were sent to [redacted]'s insurance company prior to the date of service. On 3/**/15 pre-treatment estimates were sent by the insurance company to both the insured and our office (see attached). It clearly shows the amount submitted by us, the estimated insurance payment, and the estimated patient payment. On 4/*/15, the day the treatment was done, all parties were aware of the cost. What was not known was the exact amount that the insurance company would pay due to the family being new to the practice and our not knowing if there were deductibles to be met, if yearly maximums had been reached, or if there were services that were done elsewhere. Therefore, on the date of service, a portion of the bill was collected and the claim was sent to the insurance company. After the claim was paid, the insured was billed the remaining patient responsibility as per his insurance company. This was explained to [redacted] by our billing department when he called to question the bill. His insurance company correspondence, both before and after the treatment, was very clear in defining costs and responsibilities.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It looks like the dentist's office did the estimation before the treatment. But why not explain this to me before the treatment? Nobody showed me the pre-treatment form before or during the day of the treatment (4/*/2015). I was not aware of the cost during the day of the treatment.

Sincerely,