Suffolk Yellow Cab

Completely unreliable, irresponsible, and outright rude. Multiple employees openly lie to customers. I called ahead of time to schedule a pickup to make a train into a work appointment, and because of this company, I missed the train and thus the work appointment. If you care about making appointments on time, you would benefit from avoiding this company. There are several others based in the [redacted] area that are far more reliable.
Summary: I called at 2:43 pm, was told the driver can arrive within 15 minutes. I needed the pickup for a 3:55 pm train, so requested the pickup time of 3:30 pm. The dispatcher agreed. No cab arrived and between 3:30 and 3:44 pm, I called the company 5 times, with no answer. The 6th time, they answered, and claimed that the driver had been waiting in the parking lot. I was not picked up until 3:47 pm, and missed the train.
1) The driver claimed he had only been informed about the pickup 10 minutes ago, so at 3:37pm. The dispatcher claimed she had informed the driver at 3:25pm. Both cannot be true, so at least 1 person was lying.
2) I gave a specific address, and all other cab companies come to the pickup location. The driver should not have been in the parking lot, and in fact the driver said he was only circling the lot. The dispatcher claimed he was waiting there. Again, both cannot be true, so 1 person is lying.
3) On top of this, the dispatcher repeatedly started blaming me, the customer, for the failed pickup. The dispatcher said I should have been in the parking lot, which is not at all the location requested.
4) The driver also blamed me and said I should have called earlier. I repeatedly stated that I did in fact call with over an hour notice prior to the train time, and the dispatcher in fact even had offered an earlier pickup time.

Completely unreliable, irresponsible, and outright rude. Multiple employees openly lie to customers. I called ahead of time to schedule a pickup to make a train into a work appointment, and because of this company, I missed the train and thus the work appointment. If you care about making appointments on time, you would benefit from avoiding this company. There are several others based in the [redacted] area that are far more reliable.

Summary: I called at 2:43 pm, was told the driver can arrive within 15 minutes. I needed the pickup for a 3:55 pm train, so requested the pickup time of 3:30 pm. The dispatcher agreed. No cab arrived and between 3:30 and 3:44 pm, I called the company 5 times, with no answer. The 6th time, they answered, and claimed that the driver had been waiting in the parking lot. I was not picked up until 3:47 pm, and missed the train.

1) The driver claimed he had only been informed about the pickup 10 minutes ago, so at 3:37pm. The dispatcher claimed she had informed the driver at 3:25pm. Both cannot be true, so at least 1 person was lying.

2) I gave a specific address, and all other cab companies come to the pickup location. The driver should not have been in the parking lot, and in fact the driver said he was only circling the lot. The dispatcher claimed he was waiting there. Again, both cannot be true, so 1 person is lying.

3) On top of this, the dispatcher repeatedly started blaming me, the customer, for the failed pickup. The dispatcher said I should have been in the parking lot, which is not at all the location requested.

4) The driver also blamed me and said I should have called earlier. I repeatedly stated that I did in fact call with over an hour notice prior to the train time, and the dispatcher in fact even had offered an earlier pickup time.