I am very sorry that this complaint has come to your attentionWe are also disappointed in Mr [redacted] 's inaccurate depiction of the facts of the case.Mr [redacted] came to us in October of (see attached price quote, EXHIBITA) to purchase equipment for a bar he was building at an already existing restaurant, [redacted] located at [redacted] ***The owners of this restaurant are less than a mile from us and we were regular customers of their establishmentIt was due to our relationship with the owners there, that we bent over backwards to please Mr [redacted] 's many changing needs and requirements.He made a purchase of equipment on November 1, (See attached invoice, EXHIBIT B) not on 11/22/as alleged in the complaintHe insisted that he needed the chosen equipment within one week so we halted our refurbishing of other equipment to meet his needsWe also had to purchase and install a specific beer tower for his keg Cooler which he selected and agreed to in Writing (see attached invoice.)He then asked to change his equipment choices again So that he can purchase an ice machineHe was complaining that he was running out of funds to open his establishment due to plumbing construction expensesAlthough this was none of our concern, and out of sympathy for his plight, we offered a very deep discount on the ice machineHe then called us to change his order again to purchase a two door glass coolerSo we stopped production for other customers to deliver the Cooler the next dayThis cooler was tested and working correctly when we delivered it.Mr [redacted] then informed us he did not want the ice machine he purchasedWhen he ordered it, we stopped other production to have this ice machine ready for him on short notice.In consideration of the number of changes he made and the expense involved in stopping production to meet his changing needs, I had to inform him of the agreed stipulation regarding returns of equipment (which he initialed and signed on the invoice attached herein.) The ice machine was originally priced at $We discounted it by $to $Although our "Return Policy" calls for a charge of $plus 40% of the cost of the item (which equaled $on the Sprice of the ice machine) I agreed that if we sold the ice machine by 12/21/we would refund the money in fullIf we did not sell it by then, his deposit would be forfeitedHe agreed to this stipulation with his signature on 11/26/(see attached EXHIBITC.)Mr [redacted] never informed us of a malfunctioning fan on a coolerIf he had, we would have attended to it immediately as it was right up the street from us.It came to our attention in late January of this year that Mr [redacted] was no longer able to open his operation at the [redacted] addressAs a matter of fact, as we understand it, due to difficulties created by his actions, [redacted] had to close it's doors and is no longer in business and thus, he has not opened his bar at this location.We are proud of our reputation for being very fair and equitable with our customerswill be glad to provide you with many Letters of Reference from very happy customersIt is very unfortunate, that once in a while, situations arise where we have to stand firm on our policies as it affects our business costsWe tried over and over again to appease Mr [redacted] 's needs but had to Stand firm on the ice machine matter as we had other Customers interested in purchasing it after he bought it but lost that opportunity and it Still remains in our inventory.It is our opinion that due to his inability to open his business, he is trying to regain his Iosses with this complaintIt saddens me that this matter has come to such aConclusion.Thank you for your attention to this matterPlease feel free to contact me[redacted] Proprietor
I am very sorry that this complaint has come to your attention. We are also disappointed in Mr. [redacted]'s inaccurate depiction of the facts of the case.Mr. [redacted] came to us in October of 2016 (see attached price quote, EXHIBITA) to purchase equipment for a bar he was building at an already...
existing restaurant, [redacted] located at [redacted]. The owners of this restaurant are less than a 4 mile from us and we were regular customers of their establishment. It was due to our relationship with the owners there, that we bent over backwards to please Mr. [redacted]'s many changing needs and requirements.He made a purchase of equipment on November 1, 2016 (See attached invoice, EXHIBIT B) not on 11/22/2016 as alleged in the complaint. He insisted that he needed the chosen equipment within one week so we halted our refurbishing of other equipment to meet his needs. We also had to purchase and install a specific beer tower for his keg Cooler which he selected and agreed to in Writing (see attached invoice.)He then asked to change his equipment choices again So that he can purchase an ice machine. He was complaining that he was running out of funds to open his establishment due to plumbing construction expenses. Although this was none of our concern, and out of sympathy for his plight, we offered a very deep discount on the ice machine. He then called us to change his order again to purchase a two door glass cooler. So we stopped production for other customers to deliver the Cooler the next day. This cooler was tested and working correctly when we delivered it.Mr. [redacted] then informed us he did not want the ice machine he purchased. When he ordered it, we stopped other production to have this ice machine ready for him on short notice.In consideration of the number of changes he made and the expense involved in stopping production to meet his changing needs, I had to inform him of the agreed stipulation regarding returns of equipment (which he initialed and signed on the invoice attached herein.) The ice machine was originally priced at $1399.00 We discounted it by $299.00 to $1100.00 Although our "Return Policy" calls for a charge of $100 plus 40% of the cost of the item (which equaled $540 on the S1100 price of the ice machine) I agreed that if we sold the ice machine by 12/21/16 we would refund the money in full. If we did not sell it by then, his deposit would be forfeited. He agreed to this stipulation with his signature on 11/26/16 (see attached EXHIBITC.)Mr. [redacted] never informed us of a malfunctioning fan on a cooler. If he had, we would have attended to it immediately as it was right up the street from us.It came to our attention in late January of this year that Mr. [redacted] was no longer able to open his operation at the [redacted] address. As a matter of fact, as we understand it, due to difficulties created by his actions, [redacted] had to close it's doors and is no longer in business and thus, he has not opened his bar at this location.We are proud of our reputation for being very fair and equitable with our customers. will be glad to provide you with many Letters of Reference from very happy customers. It is very unfortunate, that once in a while, situations arise where we have to stand firm on our policies as it affects our business costs. We tried over and over again to appease Mr. [redacted]'s needs but had to Stand firm on the ice machine matter as we had other Customers interested in purchasing it after he bought it but lost that opportunity and it Still remains in our inventory.It is our opinion that due to his inability to open his business, he is trying to regain his Iosses with this complaint. It saddens me that this matter has come to such aConclusion.Thank you for your attention to this matter. Please feel free to contact me.[redacted] Proprietor
I am very sorry that this complaint has come to your attentionWe are also disappointed in Mr [redacted] 's inaccurate depiction of the facts of the case.Mr [redacted] came to us in October of (see attached price quote, EXHIBITA) to purchase equipment for a bar he was building at an already existing restaurant, [redacted] located at [redacted] ***The owners of this restaurant are less than a mile from us and we were regular customers of their establishmentIt was due to our relationship with the owners there, that we bent over backwards to please Mr [redacted] 's many changing needs and requirements.He made a purchase of equipment on November 1, (See attached invoice, EXHIBIT B) not on 11/22/as alleged in the complaintHe insisted that he needed the chosen equipment within one week so we halted our refurbishing of other equipment to meet his needsWe also had to purchase and install a specific beer tower for his keg Cooler which he selected and agreed to in Writing (see attached invoice.)He then asked to change his equipment choices again So that he can purchase an ice machineHe was complaining that he was running out of funds to open his establishment due to plumbing construction expensesAlthough this was none of our concern, and out of sympathy for his plight, we offered a very deep discount on the ice machineHe then called us to change his order again to purchase a two door glass coolerSo we stopped production for other customers to deliver the Cooler the next dayThis cooler was tested and working correctly when we delivered it.Mr [redacted] then informed us he did not want the ice machine he purchasedWhen he ordered it, we stopped other production to have this ice machine ready for him on short notice.In consideration of the number of changes he made and the expense involved in stopping production to meet his changing needs, I had to inform him of the agreed stipulation regarding returns of equipment (which he initialed and signed on the invoice attached herein.) The ice machine was originally priced at $We discounted it by $to $Although our "Return Policy" calls for a charge of $plus 40% of the cost of the item (which equaled $on the Sprice of the ice machine) I agreed that if we sold the ice machine by 12/21/we would refund the money in fullIf we did not sell it by then, his deposit would be forfeitedHe agreed to this stipulation with his signature on 11/26/(see attached EXHIBITC.)Mr [redacted] never informed us of a malfunctioning fan on a coolerIf he had, we would have attended to it immediately as it was right up the street from us.It came to our attention in late January of this year that Mr [redacted] was no longer able to open his operation at the [redacted] addressAs a matter of fact, as we understand it, due to difficulties created by his actions, [redacted] had to close it's doors and is no longer in business and thus, he has not opened his bar at this location.We are proud of our reputation for being very fair and equitable with our customerswill be glad to provide you with many Letters of Reference from very happy customersIt is very unfortunate, that once in a while, situations arise where we have to stand firm on our policies as it affects our business costsWe tried over and over again to appease Mr [redacted] 's needs but had to Stand firm on the ice machine matter as we had other Customers interested in purchasing it after he bought it but lost that opportunity and it Still remains in our inventory.It is our opinion that due to his inability to open his business, he is trying to regain his Iosses with this complaintIt saddens me that this matter has come to such aConclusion.Thank you for your attention to this matterPlease feel free to contact me[redacted] Proprietor
I am very sorry that this complaint has come to your attention. We are also disappointed in Mr. [redacted]'s inaccurate depiction of the facts of the case.Mr. [redacted] came to us in October of 2016 (see attached price quote, EXHIBITA) to purchase equipment for a bar he was building at an already...
existing restaurant, [redacted] located at [redacted]. The owners of this restaurant are less than a 4 mile from us and we were regular customers of their establishment. It was due to our relationship with the owners there, that we bent over backwards to please Mr. [redacted]'s many changing needs and requirements.He made a purchase of equipment on November 1, 2016 (See attached invoice, EXHIBIT B) not on 11/22/2016 as alleged in the complaint. He insisted that he needed the chosen equipment within one week so we halted our refurbishing of other equipment to meet his needs. We also had to purchase and install a specific beer tower for his keg Cooler which he selected and agreed to in Writing (see attached invoice.)He then asked to change his equipment choices again So that he can purchase an ice machine. He was complaining that he was running out of funds to open his establishment due to plumbing construction expenses. Although this was none of our concern, and out of sympathy for his plight, we offered a very deep discount on the ice machine. He then called us to change his order again to purchase a two door glass cooler. So we stopped production for other customers to deliver the Cooler the next day. This cooler was tested and working correctly when we delivered it.Mr. [redacted] then informed us he did not want the ice machine he purchased. When he ordered it, we stopped other production to have this ice machine ready for him on short notice.In consideration of the number of changes he made and the expense involved in stopping production to meet his changing needs, I had to inform him of the agreed stipulation regarding returns of equipment (which he initialed and signed on the invoice attached herein.) The ice machine was originally priced at $1399.00 We discounted it by $299.00 to $1100.00 Although our "Return Policy" calls for a charge of $100 plus 40% of the cost of the item (which equaled $540 on the S1100 price of the ice machine) I agreed that if we sold the ice machine by 12/21/16 we would refund the money in full. If we did not sell it by then, his deposit would be forfeited. He agreed to this stipulation with his signature on 11/26/16 (see attached EXHIBITC.)Mr. [redacted] never informed us of a malfunctioning fan on a cooler. If he had, we would have attended to it immediately as it was right up the street from us.It came to our attention in late January of this year that Mr. [redacted] was no longer able to open his operation at the [redacted] address. As a matter of fact, as we understand it, due to difficulties created by his actions, [redacted] had to close it's doors and is no longer in business and thus, he has not opened his bar at this location.We are proud of our reputation for being very fair and equitable with our customers. will be glad to provide you with many Letters of Reference from very happy customers. It is very unfortunate, that once in a while, situations arise where we have to stand firm on our policies as it affects our business costs. We tried over and over again to appease Mr. [redacted]'s needs but had to Stand firm on the ice machine matter as we had other Customers interested in purchasing it after he bought it but lost that opportunity and it Still remains in our inventory.It is our opinion that due to his inability to open his business, he is trying to regain his Iosses with this complaint. It saddens me that this matter has come to such aConclusion.Thank you for your attention to this matter. Please feel free to contact me.[redacted] Proprietor