Sugar River Migraine Relief, LLC

Tuesday, March 7th and Friday, March 10th were the two dates I was misinformed of appointment dates and times. I was charged $125.00 USD.

I was verbally given the wrong date and time on two occasions. The first time I showed up for my appointment, I was told I was two weeks early. The next time I was on my way to the "rescheduled" appointment, I was told I "missed my appointment" and then charged $125.00. Amanda took absolutely zero responsibility for her negligence in scheduling. What she verbalized and put in the system were different on both occasions. When she wanted to reschedule after both errors on her part and billing me for $125, I said no and explained that between me taking off work and paying her fee, I was out $405. She did not take responsibility, nor did she refund me. She instead told me to have a great day.

It's irresponsible to give dates and times and mismanage them in your system. I put the appointments in my work calendar on the spot as my job is extremely meeting heavy. I had to clear those dates and times and also take the time off. It was all around Amanda's schedule for her day and preference. When I was on my way to the appointment, I turned on my phone notifications, which stay off in the evenings and in the mornings when I am on calls. At that time, I received the notification of the appointment cancellation for missing it, which was outrageous. If the correct dates and times were given consistent with what was put in the automated systems, this never would have happened. I didn't receive her appointment reminders, but if I had, I still would have had to reach out to verify which time, 9am or 10am, because she verbalized 10am, which is what I had cleared at work. She blamed me for both miscommunications although I was not using her computer or system to schedule the appointments. She did all of that. She took no responsibility.