We have made several attempts to contact the customer without success.Please call us at [redacted] and ask for me.[redacted]Operations Manager[redacted]
Revdex.com: Thanks to the efforts of service manager [redacted], our issues were finally resolved. They re-reimbursed us for a tire, to replace the one with the worn tread and they replaced the bent wheel as well. One of the problems was communication, there was no way to leave a voicemail, a text message, or an email for anyone, therefore our attempts to leave a message for Mr. [redacted] went unanswered for over a week. We appreciate everything Mr. [redacted] did, as he seems to genuinely care about our business, once he finally learned of our issues.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to add that I did not receive my key fob until Monday, June 5th and also that same night I called ** Financial and they had to reach out to the dealer for the payoff. It is unfortunate that I had to contact you in order for this business to fulfill their commitment to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...
concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are sorry that Mrs. [redacted] feels that our sales consultant tried to deceive her. We believe it was a misunderstanding since we do not offer the service of canceling customers' car plates. That is something that the customer is always in charge of doing it, not only at Direct Auto Mall but...
also at any other car dealership. In the same way, we would never be able to sell or register plates illegally as Mrs. [redacted] stated. However, because we value our customers business and want to have a good relationship, we going to refund her for the excice tax. We already mailed to Mrs. [redacted] the check # [redacted] of $180. We also called her letting her know that we sent her a check, explained that she is responsible for canceling the plates and paying the fee. Mrs. [redacted] said she is satisfied with this resolution and will remove this complaint. Best Regards[redacted]
After multiple conversations about the issue we decided that the best outcome would be to buy the vehicle back from customer and also give customer his money back. We agreed that this would be best alternative and we have already bought the truck back and issued the refund. We also offered to buy a similar vehicle for the customer that is manufactured in the United States so we would not have the same issues. We are currently working on finding this vehicle and one of our sales representatives has been in contact with customer.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns...
in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thanks for your help!
Regards,
[redacted]
All customer's concerns were addressed. We provided a loaner vehicle while we had the car being inspected and serviced at a franchise Dealer. We also installed a roof rack per customer's request. Customer left our dealership 100% satisfied.Sincerely,Direct Auto Mall Team
We already took care of this case. On September 9th, a Direct Auto Mall employee delivered our company check at our customer's house. This is check is a reimbursement of the gap insurance.
We are really sorry to hear that our customer
feels this way, and we will do everything to ensure [redacted] will be
satisfied. Here is a sum up of everything so far:11.07.15 - repair all 4 wheels – cosmetic repair 11.07.15 -swap wheels 12.03.15 – filled gas tankAlso, we use...
“Dealer Socket” as our CRM
system. This system allow us to register all dates and time that our sales person
talk to our customer. According to our system, our sales person, [redacted]
[redacted], did call Mrs [redacted] many time throughout the whole process. Let me know, if you need copy of CRM as well
all the service we have provided. Meanwhile, our Service Manager, [redacted],
talked to [redacted] and they agreed that [redacted] will send us copies of his
expenses so that we can see what we can refund him as well as schedule an
appointment to come to our store and see if we can get a used or aftermarket wheel.
[redacted] might come on Dec 12th. Tell us why here...
We did not reply before because we were waiting to solve this issue with our costumer first. However, we have not being able to talk with [redacted] yet. On December 1st at 5 pm, we left a message to [redacted] asking him to come to Direct Auto Mall so we can trade his wheels. The...
number that we used to contact him was [redacted] He can also call us on [redacted] and ask to talk with [redacted] or [redacted]Thank you
Dear HandlerWe have been trying to talk to Mr. [redacted] since December 24th 2015 to let him know that his car is ready.I also called him today, 12.31.15, to let him know that in order to refund him we need to know how much his bank interest is. I left him a voice mail, and if you happen to talk...
with Mr. [redacted] first than us, please have him to give me a call. My name is [redacted] and my cellphone is [redacted]. Thank you
Dear Handler. We believe there was a misunderstanding between our customer and each dealer he talked to with regard to his warranty. Even though the truck is from Canada, the truck does have warranty, and it can be repaired at any [redacted] dealer. Nonetheless, our sales Manager, [redacted]...
[redacted], called our Mr. [redacted] and set up an appointment so he can come to our store today, January 4th 2016. We will help him to find a [redacted] authorized dealer and get his warranty.
Revdex.com:
I have heard from the sales manager promptly in response to complaint #[redacted]. I expect to receive the manual in the next couple of days and I hope to get some resolution on the scratches to the car. So far, it sounds like there is a strong intention to make things right. I will confirm this once we everything is complete.Thank you very, very much --
[redacted]
Hi. I am sorry that took us this long to formally answer this complaint here. However, we had already taken care of this matter. Mrs. [redacted] got her key fob last week, and the check for her car loan paid off was sent on 06/09/17. The bank received it on 06/12/17. So it should be all good...
by now. Please see attached documents. (copy of check and tracking number).Let me know if our customer needs something else. Best[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Dropped the truck off to Direct Auto on Monday 1/4 and I am sure they are running into the same issue with looking up the warranty as I had. Also the [redacted] on the truck if printed today doesn't match the [redacted] I received when purchasing the truck it notes some sort of engine oil leak that Direct Auto had discovered but they do not disclose this info to the customer. Feeling very misled about [redacted] and grey market sales disclosures. There wasn't even a window sticker on the vehicle.
-[redacted]
We have made several attempts to contact the customer without success.Please call us at [redacted] and ask for me.[redacted]Operations Manager[redacted]
Revdex.com: Thanks to the efforts of service manager [redacted], our issues were finally resolved. They re-reimbursed us for a tire, to replace the one with the worn tread and they replaced the bent wheel as well. One of the problems was communication, there was no way to leave a voicemail, a text message, or an email for anyone, therefore our attempts to leave a message for Mr. [redacted] went unanswered for over a week. We appreciate everything Mr. [redacted] did, as he seems to genuinely care about our business, once he finally learned of our issues.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to add that I did not receive my key fob until Monday, June 5th and also that same night I called ** Financial and they had to reach out to the dealer for the payoff. It is unfortunate that I had to contact you in order for this business to fulfill their commitment to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...
concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are sorry that Mrs. [redacted] feels that our sales consultant tried to deceive her. We believe it was a misunderstanding since we do not offer the service of canceling customers' car plates. That is something that the customer is always in charge of doing it, not only at Direct Auto Mall but...
also at any other car dealership. In the same way, we would never be able to sell or register plates illegally as Mrs. [redacted] stated. However, because we value our customers business and want to have a good relationship, we going to refund her for the excice tax. We already mailed to Mrs. [redacted] the check # [redacted] of $180. We also called her letting her know that we sent her a check, explained that she is responsible for canceling the plates and paying the fee. Mrs. [redacted] said she is satisfied with this resolution and will remove this complaint. Best Regards[redacted]
After multiple conversations about the issue we decided that the best outcome would be to buy the vehicle back from customer and also give customer his money back. We agreed that this would be best alternative and we have already bought the truck back and issued the refund. We also offered to buy a similar vehicle for the customer that is manufactured in the United States so we would not have the same issues. We are currently working on finding this vehicle and one of our sales representatives has been in contact with customer.
We called our customer to refund his money, and we were told that he has disputed the $2,000 with his credit card company already.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns...
in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thanks for your help!
Regards,
[redacted]
All customer's concerns were addressed. We provided a loaner vehicle while we had the car being inspected and serviced at a franchise Dealer. We also installed a roof rack per customer's request. Customer left our dealership 100% satisfied.Sincerely,Direct Auto Mall Team
We already took care of this case. On September 9th, a Direct Auto Mall employee delivered our company check at our customer's house. This is check is a reimbursement of the gap insurance.
We are really sorry to hear that our customer
feels this way, and we will do everything to ensure [redacted] will be
satisfied. Here is a sum up of everything so far:11.07.15 - repair all 4 wheels – cosmetic repair 11.07.15 -swap wheels 12.03.15 – filled gas tankAlso, we use...
“Dealer Socket” as our CRM
system. This system allow us to register all dates and time that our sales person
talk to our customer. According to our system, our sales person, [redacted]
[redacted], did call Mrs [redacted] many time throughout the whole process. Let me know, if you need copy of CRM as well
all the service we have provided. Meanwhile, our Service Manager, [redacted],
talked to [redacted] and they agreed that [redacted] will send us copies of his
expenses so that we can see what we can refund him as well as schedule an
appointment to come to our store and see if we can get a used or aftermarket wheel.
[redacted] might come on Dec 12th. Tell us why here...
We did not reply before because we were waiting to solve this issue with our costumer first. However, we have not being able to talk with [redacted] yet. On December 1st at 5 pm, we left a message to [redacted] asking him to come to Direct Auto Mall so we can trade his wheels. The...
number that we used to contact him was [redacted] He can also call us on [redacted] and ask to talk with [redacted] or [redacted]Thank you
Dear HandlerWe have been trying to talk to Mr. [redacted] since December 24th 2015 to let him know that his car is ready.I also called him today, 12.31.15, to let him know that in order to refund him we need to know how much his bank interest is. I left him a voice mail, and if you happen to talk...
with Mr. [redacted] first than us, please have him to give me a call. My name is [redacted] and my cellphone is [redacted]. Thank you
Hi [redacted].We sent a check to Capital One on 04.22.16 total of $9,677.88 check #[redacted]. (see document attached) Best regard [redacted]
Dear Handler. We believe there was a misunderstanding between our customer and each dealer he talked to with regard to his warranty. Even though the truck is from Canada, the truck does have warranty, and it can be repaired at any [redacted] dealer. Nonetheless, our sales Manager, [redacted]...
[redacted], called our Mr. [redacted] and set up an appointment so he can come to our store today, January 4th 2016. We will help him to find a [redacted] authorized dealer and get his warranty.
Revdex.com:
I have heard from the sales manager promptly in response to complaint #[redacted]. I expect to receive the manual in the next couple of days and I hope to get some resolution on the scratches to the car. So far, it sounds like there is a strong intention to make things right. I will confirm this once we everything is complete.Thank you very, very much --
[redacted]
Hi. I am sorry that took us this long to formally answer this complaint here. However, we had already taken care of this matter. Mrs. [redacted] got her key fob last week, and the check for her car loan paid off was sent on 06/09/17. The bank received it on 06/12/17. So it should be all good...
by now. Please see attached documents. (copy of check and tracking number).Let me know if our customer needs something else. Best[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Dropped the truck off to Direct Auto on Monday 1/4 and I am sure they are running into the same issue with looking up the warranty as I had. Also the [redacted] on the truck if printed today doesn't match the [redacted] I received when purchasing the truck it notes some sort of engine oil leak that Direct Auto had discovered but they do not disclose this info to the customer. Feeling very misled about [redacted] and grey market sales disclosures. There wasn't even a window sticker on the vehicle.
-[redacted]