Sugarplum

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would like to contest several of the items discussed in [redacted] 's responseMy response will be in CAPS." [redacted] ordered a style that she had tried on in our stock in the exact same size and colorshe wanted a 'fresh dress" BUYING THE SAMPLE DRESS WAS NEVER AN OPTION"As you can see, she called a requested a different style dress..."I CALLED ***, MY SALES PERSON AND ASKED HER IF THE DRESS I ORDERED WAS THE SAME DRESS AS THE ONE I HAD SEEN AND LIKED THE FABRIC BETTERSHE ASSURED ME THAT IT WAS THE SAME DRESS."The dress fit her, but she needed additional support to keep the top upshe was not happy becasue she envisioned a certain look..."THIS IS ABSOLUTELY NOT TRUETHE DRESS HAD MORE THAN ENOUGHT SUPPORTON THE CONTRARY, IT WAS TOO TIGHT ON THE HIPS WIHCH PUSHED THE DRESS UP TOO HIGH UNDER MY ARMSTHE DRESS DID NOT FIT PROPERLYIT HAD NOTHING TO DO WITH LACK OF BUST SUPPORTTHE STRAPS WERE ADDED, NOT TO GIVE SUPPORT, BUT TO HIDE THE FACT THAT WHEN I PUT MY ARMS DOWN TO MY SIDES, THE DRESS CUT ME IN THE ARMPITSTHEY PUT THE STRAPS OFF THE SHOULDER TO HIDE THAT POOR ALTERATIONTHE STRAPS DID NOT GIVE ANY SUPPORTTHEY WERE PURELY DECORATIVE TO HIDE MISTAKES." [redacted] wrote a s a letter...We have not responded to her beacuase of her very nasty comments made on social media before we were able to converse with her."WHEN I LEFT THE STORE WITH THE DRESS, I ASKED THEM TO HELP ME FIND AN ALTERNATIVE OR FOR SOME KIND OF COMPENSATIONi WAS TOLD BY MY SALESPERSON THAT THERE WAS NOTHING THEY COULD DOTHE FACT THAT THEY WERE UNWILLING TO HELP ME A WEEK BEFORE MY DAUGHTER'S WEDDING IN ANY WAY MADE ME FEEL OBLIGATED TO ALERT OTHERS AS TO MY VERY UPSETTING EXPERINCE WITH THEMTHE REVIEW I WROTE WAS TRUTHFULKNOWING HOW UPSET I WAS WHEN I LEFT THE STORE, AND NOT MAKING ANY ATTEMPTS TO RECTIFY THE SITUATION LET ME TO BELIEVE THAT THEY HAD WIPED THEIR HANDS OF ME." [redacted] clearly does not want to assume responsibility of choosing an alternate style on her own."IT WAS THE SAME DRESSI WAS ASSURED ON THE TELEPHONE THAT IT WAS THE EXACT SAME DRESSI CHOSE IT WITH MY SALESPERSONFURTHERMORE, MY FIGURE HAS WORN MAY STRAPLESS DRESSES WITHOUT NEEDING "EXTRA SUPPORT" OR STRAPS OF ANY SORTI WOULD BE HAPPY TO SUPPLY A PICTURE OF MYSELF WEARING THE REPLACEMENT DRESS THAT I HAD TO PURCHASE WHICH IS ALSO A STRAPLESS"When asked if our seamstress would wear that dress to her child's wedding..."I DID NOT ASK THE SEAMSTRESSI ASKED ***, THE SALESPERSONI ASKED IF SHE WOULD WEAR A DRESS LOOKING LIKE THISSHE CLEARLY SAID NOSHE AGREED THAT IT DID NOT LOOK RIGHT."Sugarplum's unblemished record...."SUGARPLUM DOES NOT HAVE AN UNBLEMISHED RECORDSEE *** FOR OTHER CUSTOMER COMENTS."In the end, we did not charge her for over a $alteration...."I PAID $FOR ALTERATIONS WHICH RUINED MY DRESSI AM SURE THAT THIS WHOLE UNFORTUNATE INCIDENT WAS MY LOSS AND NOT THE LOSS OF THIS STORE My intention is not to be "nasty", as she has statedI have never logged a complaint about any other business in my entire lifeI hope that [redacted] reads my coments with an open mind Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] ***

Our recollection of this whole incident is quite different from the version that [redacted] has presented, so it is very difficult to speak to accusations that are unfoundedAlso,according to our records, [redacted] left hastily, with dress in hand without paying for the alterations.Thank you, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Although *** *** claims that my claims are unfounded, I stand firmly by my account of the incidentI have my daughters as witnesses to all alteration appointmentsI did not leave hastilyI was at the store for over an hour trying to get some kind of resolution. The alterations made the dress unwearableI dont think that *** *** would deny thatI made it clear that I could not wear the dress and was close to tearsI asked what could be done a week before the wedding and I suggested a sample dress as an alternative. I was not offered anything to even consider. I left with "dress in hand" which was never worn, but donated to another shopIt is clear that this business is not going to take any responsibility for their actionsI refuse to play "he said, she said"
This could have been resolved easily and amicably with a compromiseClearly *** *** is unwilling to do so and at this point, there is nothing more to say?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I would like to contest several of the items discussed in [redacted]'s response. My response will be in CAPS."[redacted] ordered a style that she had tried on in our stock in the exact same size and color. she wanted a 'fresh dress".  BUYING THE SAMPLE DRESS WAS NEVER AN OPTION. "As you can see, she called a requested a different style dress..."I CALLED [redacted], MY SALES PERSON AND ASKED HER IF THE DRESS I ORDERED WAS THE SAME DRESS AS THE ONE I HAD SEEN AND LIKED THE FABRIC BETTER. SHE ASSURED ME THAT IT WAS THE SAME DRESS."The dress fit her, but she needed additional support to keep the top up. she was not happy becasue she envisioned a certain look..."THIS IS ABSOLUTELY NOT TRUE. THE DRESS HAD MORE THAN ENOUGHT SUPPORT. ON THE CONTRARY, IT WAS TOO TIGHT ON THE HIPS WIHCH PUSHED THE DRESS UP TOO HIGH UNDER MY ARMS. THE DRESS DID NOT FIT PROPERLY. IT HAD NOTHING TO DO WITH LACK OF BUST SUPPORT. THE STRAPS WERE ADDED, NOT TO GIVE SUPPORT, BUT TO HIDE THE FACT THAT WHEN I PUT MY ARMS DOWN TO MY SIDES, THE DRESS CUT ME IN THE ARMPITS. THEY PUT THE STRAPS OFF THE SHOULDER TO HIDE THAT POOR ALTERATION. THE STRAPS DID NOT GIVE ANY SUPPORT. THEY WERE PURELY DECORATIVE TO HIDE MISTAKES."[redacted] wrote a s a letter...We have not responded to her beacuase of her very nasty comments made on social media before we were able to converse with her."WHEN I LEFT THE STORE WITH THE DRESS, I ASKED THEM TO HELP ME FIND AN ALTERNATIVE OR FOR SOME KIND OF COMPENSATION. I WAS TOLD BY MY SALESPERSON THAT THERE WAS NOTHING THEY COULD DO. THE FACT THAT THEY WERE UNWILLING TO HELP ME A WEEK BEFORE MY DAUGHTER'S WEDDING IN ANY WAY MADE ME FEEL OBLIGATED TO ALERT OTHERS AS TO MY VERY UPSETTING EXPERINCE WITH THEM. THE REVIEW I WROTE WAS TRUTHFUL. KNOWING HOW UPSET I WAS WHEN I LEFT THE STORE, AND NOT MAKING ANY ATTEMPTS TO RECTIFY THE SITUATION LET ME TO BELIEVE THAT THEY HAD WIPED THEIR HANDS OF ME."[redacted] clearly does not want to assume responsibility of choosing an alternate style on her own."IT WAS THE SAME DRESS. I WAS ASSURED ON THE TELEPHONE THAT IT WAS THE EXACT SAME DRESS. I CHOSE IT WITH MY SALESPERSON. FURTHERMORE, MY FIGURE HAS WORN MAY STRAPLESS DRESSES WITHOUT NEEDING "EXTRA SUPPORT" OR STRAPS OF ANY SORT. I WOULD BE HAPPY TO SUPPLY A PICTURE OF MYSELF WEARING THE REPLACEMENT DRESS THAT I HAD TO PURCHASE WHICH IS ALSO A STRAPLESS. "When asked if our seamstress would wear that dress to her child's wedding..."I DID NOT ASK THE SEAMSTRESS. I ASKED [redacted], THE SALESPERSON. I ASKED IF SHE WOULD WEAR A DRESS LOOKING LIKE THIS. SHE CLEARLY SAID NO. SHE AGREED THAT IT DID NOT LOOK RIGHT."Sugarplum's unblemished record...."SUGARPLUM DOES NOT HAVE AN UNBLEMISHED RECORD. SEE [redacted] FOR OTHER CUSTOMER COMENTS."In the end, we did not charge her for over a $150 alteration...."I PAID $150 FOR ALTERATIONS WHICH RUINED MY DRESS. I AM SURE THAT THIS WHOLE UNFORTUNATE INCIDENT WAS MY LOSS AND NOT THE LOSS OF THIS STORE.
My intention is not to be "nasty", as she has stated. I have never logged a complaint about any other business in my entire life. I hope that [redacted] reads my coments with an open mind.  Sincerely,[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Our recollection of this whole incident  is quite different from the version that [redacted] has presented, so it is very difficult to speak to accusations that are unfounded. Also,according to our records, [redacted] left hastily, with dress in hand without paying for the alterations.Thank you,[redacted]

Dear [redacted],     [redacted] ordered a style that she had tried on in our stock in the exact same sizeand color. She wanted a "fresh dress". As you can see, she called andrequested a different style dress that she found on the internet from the samemanufacturer (see Special...

Order).      [redacted] came in for her alterations and shewanted to wear her dress strapless, however there was not sufficient support inthe bust line to achieve this. The dress fit her, but she needed additionalsupport to keep the top up. She was not happy because she envisioned a certainlook, and our seamstresses did all that they could to work with her.     [redacted] wrote us a letter and asked for some money off before she went onto socialmedia to bash us. That same day, she wrote an awful review on our [redacted]page. We have not responded to her because of her very nastycomments made on social media before we were even able to converse with her.Her damage had been done.     [redacted]'s figure needed straps to hold herbust line up. She was unhappy, but the fault was the construction of the style,not Sugarplum. [redacted] clearly does not want to assume the responsibility of cchoosing an alternate style on her own and we can't possibly be heldresponsible for her free choice.                 When asked if our seamstress would wear that dress to their child’s wedding is likeasking someone who likes chocolate ice cream if vanilla is their favorite. [redacted] selected this dress, not our seamstress.           As you can see, Sugarplum has been in business for 43 years making women look beautiful for their specialoccasion. Sugarplum’s unblemished record should reveal that [redacted] does notwant to own up to the fact that the dress she selected was a difficult fit towear strapless for a mature woman who needs a lift.     In the end, we did not charge her for over a $150 alteration so that she mightfeel that Sugarplum truly was trying to make her happy at our loss. Since thisis not our policy for services rendered, we feel we already responded to hergrievance. Thank you for hearing our side of the story.Very truly yours, [redacted]

Review: I purchased a Mother of the Bride dress for my daughter's wedding at Sugar Plum. I tried on the sample and they ordered the same size as the sample. They did not measure me, knowing that the samples sometimes get stretched out. When the dress came, it needed alterations and their seamstresses said it could be fixed. The dress did not fit properly after the first fitting. The second fitting was also not acceptable and the dress looked horrible. The salesperson tried to convince me to put straps on my strapless dress (I specifically wanted a strapless dress) to hide the mistakes. The dress did not fit properly at the bust or on the hips. When I asked the salesperson if she would wear a dress looking like this to her own daughter's wedding, she shook her head "no". They again tried to fix it and was made worse. This was only days before my daughter's wedding. I asked if I could have another dress and they said no and there was nothing that could be done. I had to buy another expensive dress from another shop at the last minute. I wrote a letter asking for compensation to the [redacted] but got no response.Desired Settlement: I wish to be compensated for the amount of the dress and the repairs.

Business

Response:

Dear [redacted] ordered a style that she had tried on in our stock in the exact same sizeand color. She wanted a "fresh dress". As you can see, she called andrequested a different style dress that she found on the internet from the samemanufacturer (see Special Order). [redacted] came in for her alterations and shewanted to wear her dress strapless, however there was not sufficient support inthe bust line to achieve this. The dress fit her, but she needed additionalsupport to keep the top up. She was not happy because she envisioned a certainlook, and our seamstresses did all that they could to work with her. [redacted] wrote us a letter and asked for some money off before she went onto socialmedia to bash us. That same day, she wrote an awful review on our [redacted]page. We have not responded to her because of her very nastycomments made on social media before we were even able to converse with her.Her damage had been done. [redacted]'s figure needed straps to hold herbust line up. She was unhappy, but the fault was the construction of the style,not Sugarplum. [redacted] clearly does not want to assume the responsibility of cchoosing an alternate style on her own and we can't possibly be heldresponsible for her free choice. When asked if our seamstress would wear that dress to their child’s wedding is likeasking someone who likes chocolate ice cream if vanilla is their favorite. [redacted] selected this dress, not our seamstress. As you can see, Sugarplum has been in business for 43 years making women look beautiful for their specialoccasion. Sugarplum’s unblemished record should reveal that [redacted] does notwant to own up to the fact that the dress she selected was a difficult fit towear strapless for a mature woman who needs a lift. In the end, we did not charge her for over a $150 alteration so that she mightfeel that Sugarplum truly was trying to make her happy at our loss. Since thisis not our policy for services rendered, we feel we already responded to hergrievance. Thank you for hearing our side of the story.Very truly yours, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like to contest several of the items discussed in [redacted]'s response. My response will be in CAPS."[redacted] ordered a style that she had tried on in our stock in the exact same size and color. she wanted a 'fresh dress". BUYING THE SAMPLE DRESS WAS NEVER AN OPTION. "As you can see, she called a requested a different style dress..."I CALLED [redacted], MY SALES PERSON AND ASKED HER IF THE DRESS I ORDERED WAS THE SAME DRESS AS THE ONE I HAD SEEN AND LIKED THE FABRIC BETTER. SHE ASSURED ME THAT IT WAS THE SAME DRESS."The dress fit her, but she needed additional support to keep the top up. she was not happy becasue she envisioned a certain look..."THIS IS ABSOLUTELY NOT TRUE. THE DRESS HAD MORE THAN ENOUGHT SUPPORT. ON THE CONTRARY, IT WAS TOO TIGHT ON THE HIPS WIHCH PUSHED THE DRESS UP TOO HIGH UNDER MY ARMS. THE DRESS DID NOT FIT PROPERLY. IT HAD NOTHING TO DO WITH LACK OF BUST SUPPORT. THE STRAPS WERE ADDED, NOT TO GIVE SUPPORT, BUT TO HIDE THE FACT THAT WHEN I PUT MY ARMS DOWN TO MY SIDES, THE DRESS CUT ME IN THE ARMPITS. THEY PUT THE STRAPS OFF THE SHOULDER TO HIDE THAT POOR ALTERATION. THE STRAPS DID NOT GIVE ANY SUPPORT. THEY WERE PURELY DECORATIVE TO HIDE MISTAKES."[redacted] wrote a s a letter...We have not responded to her beacuase of her very nasty comments made on social media before we were able to converse with her."WHEN I LEFT THE STORE WITH THE DRESS, I ASKED THEM TO HELP ME FIND AN ALTERNATIVE OR FOR SOME KIND OF COMPENSATION. I WAS TOLD BY MY SALESPERSON THAT THERE WAS NOTHING THEY COULD DO. THE FACT THAT THEY WERE UNWILLING TO HELP ME A WEEK BEFORE MY DAUGHTER'S WEDDING IN ANY WAY MADE ME FEEL OBLIGATED TO ALERT OTHERS AS TO MY VERY UPSETTING EXPERINCE WITH THEM. THE REVIEW I WROTE WAS TRUTHFUL. KNOWING HOW UPSET I WAS WHEN I LEFT THE STORE, AND NOT MAKING ANY ATTEMPTS TO RECTIFY THE SITUATION LET ME TO BELIEVE THAT THEY HAD WIPED THEIR HANDS OF ME."[redacted] clearly does not want to assume responsibility of choosing an alternate style on her own."IT WAS THE SAME DRESS. I WAS ASSURED ON THE TELEPHONE THAT IT WAS THE EXACT SAME DRESS. I CHOSE IT WITH MY SALESPERSON. FURTHERMORE, MY FIGURE HAS WORN MAY STRAPLESS DRESSES WITHOUT NEEDING "EXTRA SUPPORT" OR STRAPS OF ANY SORT. I WOULD BE HAPPY TO SUPPLY A PICTURE OF MYSELF WEARING THE REPLACEMENT DRESS THAT I HAD TO PURCHASE WHICH IS ALSO A STRAPLESS. "When asked if our seamstress would wear that dress to her child's wedding..."I DID NOT ASK THE SEAMSTRESS. I ASKED [redacted], THE SALESPERSON. I ASKED IF SHE WOULD WEAR A DRESS LOOKING LIKE THIS. SHE CLEARLY SAID NO. SHE AGREED THAT IT DID NOT LOOK RIGHT."Sugarplum's unblemished record...."SUGARPLUM DOES NOT HAVE AN UNBLEMISHED RECORD. SEE [redacted] FOR OTHER CUSTOMER COMENTS."In the end, we did not charge her for over a $150 alteration...."I PAID $150 FOR ALTERATIONS WHICH RUINED MY DRESS. I AM SURE THAT THIS WHOLE UNFORTUNATE INCIDENT WAS MY LOSS AND NOT THE LOSS OF THIS STORE.

My intention is not to be "nasty", as she has stated. I have never logged a complaint about any other business in my entire life. I hope that [redacted] reads my coments with an open mind. Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Our recollection of this whole incident is quite different from the version that [redacted] has presented, so it is very difficult to speak to accusations that are unfounded. Also,according to our records, [redacted] left hastily, with dress in hand without paying for the alterations.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Although [redacted] claims that my claims are unfounded, I stand firmly by my account of the incident. I have my daughters as witnesses to all alteration appointments. I did not leave hastily. I was at the store for over an hour trying to get some kind of resolution. The alterations made the dress unwearable. I dont think that [redacted] would deny that. I made it clear that I could not wear the dress and was close to tears. I asked what could be done a week before the wedding and I suggested a sample dress as an alternative. I was not offered anything to even consider. I left with "dress in hand" which was never worn, but donated to another shop. It is clear that this business is not going to take any responsibility for their actions. I refuse to play "he said, she said".

This could have been resolved easily and amicably with a compromise. Clearly [redacted] is unwilling to do so and at this point, there is nothing more to say. ?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]