Suissa Salon

Review: I asked for half an inch and any one can tell that it was DEFINITELY not cut half an inch. After it was pointed out by several people from work, I called the business to inform them of my issue on Thursday. I asked for my money back and the receptionist, Christina, told me that I needed to come in to show them my hair. She asked if I was a regular client or a walk in and when I mentioned I was a walk in, she told me just to come on in. I understood where they were coming from because anyone can say there is something wrong with their hair when nothing at all is wrong with it. I made my way to the mall shortly after getting off the phone with her so it would avoid any confusion if I were to come on a later day and she was not there.When I get there, I show her my hair and ask for a refund but she told me that the owner, Philippe, would be with me within 20 minutes. After showing him my hair, he asks me to sit down to fix it. That is not what I agreed to over the phone, I refused to let them fix my hair because he would have to cut off two inches to make it one length. I told him that I would prefer to clip up the shorter length of my hair and fix it the next time I cut it. He began to tell me that it was stupid and that I should just let him fix it because they don't do refunds (of which this policy is not stated anywhere).We went back and forth and it ended with him telling me to leave my contact information and he would call me the next day, Friday. I waited all day and did not hear from them so I called them Saturday morning. Christina answered the phone and told me to wait till Monday and hung up on me. I called back again and the phone was picked up and immediately hung up. I am done trying to get my money because I am dealing with children, your staff members are unprofessional and do not know what they're doing. I just hope my experience can prevent other people from getting their hair ruined, please take the time to read the other reviews because there are three other people who have shared their experiences here and I am sure we are not the only onesDesired Settlement: I would like my money back, they're robbing me and other customers. There are at least three other reviews on Yelp from others who have suffered. Their policy is not posted any where in the store or on their website. I posted my review on Yelp and the owner flagged it so it was removed but I'm sure probably posted their policy now. You cannot give someone a bad haircut and this every thing is going to be peachy. I didn't want to spend the extra $20 to get it blow dried so I didnt notice immediat

Business

Response:

July 29, 2014The Stylist who cut [redacted] hair has been a Stylist at our Salon for over 20 years and is excellent. Clients hair was a little longer on one side because she parted it so much to one side...this is not an excuse, but mistakes happen and we are not magicians.The owner who took a look at her hair was very accomodating and wanted to fix it and it would only take 2 seconds. But client showed very erratic behavior and only wanted money back. It's definitely not our Salon that is unprofessional but the client, who is acting like a crazy one. We don't understand if the hair looks so bad, why she would want to walk around like that. Once again, the owner wanted to recut it for her and blowdry it for free and she refused. Meanwhile we also fund out that this client has been to another Salon in the Mall and she had the same problem there. Our suspicion is that this client goes around and does this to get free haircuts. .Still we are offering to fix her hair or give her a credit for products.Manager,Kristina E

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: please see attachment

Regards,

Business

Response:

See Attachment

Consumer

Response:

To

[redacted] or Whom It May Concern:I

have had the same haircut since the 5th grade which is side bangs at

eyebrow length, a couple inches past my shoulder in length, long layers and a

deep part on the right side. My hair stylist became pregnant and left the

company she was working for to raise her child. A friend recommended the

[redacted] Salon in [redacted]. I was content with the service but I was

disappointed when my hair stopped growing as fast after I went to that

location. None the less, I still went back there for a second haircut 3 months

later and had forgotten to make an appointment, and the next available time

would be 3 hours from when I arrived. I

did not want to wait around the mall for three hours so I went to the directory

and found the Philippe Suissa Salon. I went in to inquire about the cost of a

simple cut and see if they had time for a walk in. I got my hair washed and

then was sent over to the stylist who was going to cut my hair. I made small

talk with her by telling her about my previous hair stylist and how my hair did

not grow as fast like it had from the stylist at [redacted]. After our

small talk, I informed her that I am very picky about my bangs; I do not like

them thinned out and do not like lots of layers due to the shape of my face. When the uneven length

of my hair was discovered at work, I went home and called the salon to inform

them of my issue. The manager answered the phone and I explained my problem, and

she asked me if I was a regular or walk-in client. I answered that I was a

walk-in client and asked for my money back. She said they could not honor

something like that over the phone but if I were to come in and show them my

hair then they would give me my money back. I agreed to come the next day but,

after agreeing, I did not want to cause any confusion if I were to come and she

was not there, so I made my way over to the salon right away. I went to the salon

believing that I was going to get a refund so when I walked in I showed her my

hair. She asked me to sit down and I replied that I did not want to sit down

and wait, I just wanted to get a refund. She told me that the store owner would

be with me in 15-20 minutes and I should wait. I stood around the counter and

browsed the products and looked at the nail polishes while I waited. The owner

finished up with his client and walked over to meet me by the products, After

we introduced ourselves I showed him my hair. He instructed me to go sit in his

chair so he could fix my hair. I said that I did not want to get it fixed

because he would have to cut another inch or so off to make it even. I said I

would fix the problem by pinning up the shorter side to not make it as obvious

until it grows out.He began saying that

it was stupid to do that and I should just let him fix it. I repeated myself

and said that I would not like to make it any shorter in length and asked for

my money back. He informed me that they do not honor refunds there. I looked

around and it was not stated anywhere. I told him if that was the case, then

why did she tell me that over the phone that I could? That is the whole reason

why I was there that night. He walked away again repeating how stupid it was for

me to not let him fix it. I insisted on the refund I was promised on the phone

and the owner asked me to leave my information and he would call me the next

day after he spoke to the stylist.I went to the store on

Thursday night, waited all day Friday for a call and when I did not hear

something by Saturday morning I called the store to follow up. The store

manager answered the phone again and asked if she was referring to the

hairstylist and when I said yes, she informed me she would not be back until Monday

and to call then and hung up on me. I called back because I was unable to get a

single word in and the phone was picked up and hung up. I called again thinking

that they accidentally dropped it and it was picked up and hung up once again. I have never asked for

refunds on a poor haircut, because this has never happened until I visited

Philippe Sussia Salon. That would be morally and ethically wrong and accusing

me of that is a defamation of character under libel. I also do not appreciate

the business telling me one thing over the phone and, when I got there 40 minutes

later, acting like the agreements over the phone never happened. It should be

my choice if I do not want to let them take a second chance to experiment on my

hair, I have to walk around with the poor cut, not them. Blaming the uneven

length on how I part my hair is not the reason because it has not been a

problem since I have gotten it in the 5th grade. It’s not going to

all of a sudden become an issue many years later, it does not work like

that. I am not accusing the hairstylist;

I am disappointed in how the business handled the situation. They did not keep

their word with me and they did not promise me a credit for a haircut next time

or towards product when I was in the store. Since they’re offering those two solutions,

why won’t they not honor the refund that I was originally promised?Thanks,