Suisse Serum

Hello,We are sorry for the troubles you have encountered, please allow 7- days for your refund to reflect on your bank statements04/13/12:36pm By [redacted] - Refunded - $Trans-ID: [redacted] 04/13/12:39pm By [redacted] - Refunded - $Trans-ID: [redacted] Thank YouEscalation Team

Hello,Customer agreed to "terms and conditions," you can not checkout without checking the box indicating you agree to our "terms and conditions." We understand sometimes when checking out, customer can be in a hurry and may not read the full terms implimentedWe have given two refunds to help satisfyPlease see notes below taken from customers "order history"We have stopped recurring shipments07/18/09:31pm - PILive-- *CANCEL [redacted] Customer called in to cancel, agent offered probing questions, agent offered saves, customer declined due to ( did not understandT&C cx her acc ) agent stopped recurring [redacted] ac07/28/11:50pm By Lime Light CRM API - Refunded - $Trans-ID: [redacted] 07/31/11:02am By [redacted] G - Refunded - $Trans-ID: [redacted] No further Refunds exsist! Thank You,Escalation Team

I have researched [redacted] and located her files Ms [redacted] first order our product on April 27, she paid $shipping charges for a 14day trial Under our Terms and Conditions, this is a 14day trial and if not cancelled by the 14th day, which she did not call or email, she was charged full price $91.36, for the product She was enrolled in a monthly subscription on 6/was shipped a second bottle for $91.36Ms [redacted] called customer service department on June to cancel her subscription She was offered a 35% refund on the second bottle and 50% but declined She make threats of Revdex.com and disconnected the call Because she has our product, she was give a full refund on June of $for the second bottle sent.Because we do not refund on product over days oldCustomer Service

I do not understand what the customer is not accepting She has been given a full refund It usually appears on her statement in 3-days***Customer Service

Suisse SerumPO Box 25380Santa Ana CA April 23, 2018Re: [redacted] Dear Sir/Madam,We regret the inconvenience this matter has caused the customer We assure you that we are anxious to satisfy all of our customers.Our Customer Satisfaction Team has reviewed the information you sent us and have found that Ms [redacted] originally ordered 07/27/at 06:44pm the trial Suisse Skin Serum and Suisse Eye Serum, it is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $and $for the product they received plus be automatically enrolled in our membership program and product will be shipped every daysI am enclosing a copy of the website page where Ms [redacted] has to check the box agreeing to our terms and conditions It is clearly stated what she will be chargedMs[redacted] s day trial ended on 08/10/at 02:01am, and she was billed the full price and was enrolled in our membership programMs[redacted] has already received several refundsPlease see notes indicated below.08/10/02:46pm By Andres C- PI Live - Refunded - $Trans-ID: [redacted] 04/23/11:25am By Christina - Refunded - $Trans-ID: [redacted] 04/23/11:24am By Christina - Refunded - $Trans-ID: [redacted] 01/30/05:26pm By Geomila Nebria - Refunded - $Trans-ID: [redacted] Payments and Payment Processing - By clicking "Order Now", I agree to the terms and conditionsI will be charged $for shipping and handling and receive a trial bottle of A Young FaceThe trial bottle is mine to keepIf I do not cancel within days + days shipping, I will be billed $for the bottle received and enrolled in the membership program, charged $(Free Shipping to Auto-Ship Members) every thirty days from the first charge of $and sent a fresh supply.Your order will be processed and shipped within business days via first class mailYour package will arrive in to business daysWe do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us, but because the bank has already been contacted for a refund, we cannot give any further refunds!Sincerely, Customer Service Escalation Support Team Enclosures

Re: ***Dear ***,We regret the inconvenience this matter has caused the customerWe assure you that we are anxious to satisfy all of our customers.Our Customer Satisfaction Team has reviewed the information you sent us and have found that Mr*** originally ordered the Suisse Skin Serum
on 07/04/at 10:06pm.It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $they received plus be automatically enrolled in our membership program and product will be shipped every days.Mr*** 14-day trial ended on April 3rd, 01:54am, and she was billed the full price and was enrolled in our membership programOn April 29,2016, her next shipment was sent out because she never called to cancel her membership, Please see notes she has been refunded on this transactionTerms and Conditions below: https:lnicelyglowing.com/Payments and Payment Processing - By clicking "Order Now", I agree to the terms and ConditionsI will be charged $for shipping and handling and receive a trial bottle of Nicely GlowingThe trial bottle is mine to keepIf I do not cancel within days + days shipping, I will be billed $for the bottle received and enrolled in the membership program, charged $(Free Shipping to Auto-Ship Members) every thirty days from the first charge of $and sent a fresh supply.Your order will be processed and shipped within business days via first class mailYour package will arrive in to business days.At the conclusion of our investigation the customer agreed to terms and conditions and received products and never called in to cancel the trial offer,We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely, Customer Service Escalation Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not have a copy of the original offer but feel very confident that these "terms" of a day trial and enrollment into a monthly program were not made clear I did not "disconnect" the call with the company or hang up on them I merely refused their bribe of a 35- 50% discount to not call the Revdex.com Again, what kind of company does this? THen they told me that they could "pay off" the Revdex.com??? I have their unopened product and will gladly return for a full refund This was refused by the company, which I find unacceptable
Regards,
*** Chance/ Chance-***

We regret the inconvenience this matter has caused the customer We assure you that we are anxious to satisfy all of our customers. Our Customer Satisfaction Team has reviewed the information you sent us and have found that Ms*** originally ordered on August 21, at 12:pm the
trial offer of both our eye serum and face cream It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $and $for the product they received plus be automatically enrolled in our membership program and product will be shipped every daysI am enclosing a copy of the website page where Ms*** has to check the box agreeing to our terms and conditions It is clearly stated what she will be charged.Also our records indicate Ms*** ordered and received our C2M Mobile Vitamin C Serum Special Offer for the amount of $24.95. Ms*** 14-day trial ended on September 9th, and she was billed the full pricedOn September 30, she was shipped her first month membership product and billed full price. ’’These pages contain the Terms of Service (hereafter Agreement) governing use of this SuisseEssense.com websiteThese Terms of Service are binding on all usersUsers should visit this page periodically to review its contents for updates and changes.For purposes of this Agreement, "SuisseEssense.com" refers to this corporation, and "Suisse Essense" refers to the product available for purchase on this SuisseEssense.com websiteThe terms "We, Us and Our" refer to SuisseEssense.com The term "You" refers to Users of this SuisseEssense.com website and Purchaser of Suisse Essense’’“Payments and Payment Processing - By clicking "Order Now", I agree to the terms and conditionsI will be charged $for shipping and handling and receive a trial bottle of Suisse EssenseThe trial bottle is mine to keepIf I do not cancel within days + days shipping, I will be billed $for the bottle received and enrolled in the membership program, charged $(Free Shipping to Auto-Ship Members) every thirty days from the first charge of $and sent a fresh supply.Your order will be processed and shipped within business days via first class mailYour package will arrive in to business days.” At the conclusion of our investigation the customer agreed to terms and conditions and received products and never called in to cancel trial and there for is not eligible for any type of refund. We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us. Sincerely, Customer Service Escalation Support Team

Suisse YoungPO Box 25380Santa Ana CA 92799May 22, 2017*** ***Revdex.com of San DiegoID# ***Dear ***,We regret the inconvenience this matter has caused the customer We assure you that we are anxious to satisfy all of our customers.Our Customer Satisfaction Team has reviewed
the information you sent us and have found that *** originally ordered on March 9,she ordered Suisse Skin Serum and Suisse Eye Cream. It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $the Suisse Skin Serum, and $for the Suisse Eye Creamthey received plus be automatically enrolled in our membership program and product will be shipped every daysI am enclosing a copy of the website page where *** has to check the box agreeing to our terms and conditions It is clearly stated what she will be charged.Mr.*** 14-day trial ended on March 23,and he was billed the full price and was enrolled in our membership programOn April18,his next shipment was sent out because he never called to cancel her membershipIn which time he disputed charges with his bank, and this transactions have all become chargebacks05/17/04:20am By Lime Light CRM API - Order was flagged as chargeback.05/17/04:41am By Lime Light CRM API - Order was flagged as chargeback05/17/04:24am By Lime Light CRM API - Parent order***chargeback processed.***These pages contain the Terms of Service (hereafter Agreement) governing use of this pureyoungface.com websiteThese Terms of Service are binding on all usersUsers should visit this page periodically to review its contents for updates and changes.For purposes of this Agreement, "pureyoungface.com" refers to this corporation, and "Pure Young Face" refers to the product available for purchase on this pureyoungface.com websiteThe terms "We, Us and Our" refer to pureyoungface.com The term "You" refers to Users of this pureyoungface.com website and Purchaser of Pure Young FacePayments and Payment Processing - By clicking "Order Now", I agree to the terms and conditionsI will be charged $for shipping and handling and receive a trial bottle of Pure Young FaceThe trial bottle is mine to keepIf I do not cancel within days + days shipping, I will be billed $for the bottle received and enrolled in the membership program, charged $(Free Shipping to Auto-Ship Members) every thirty days from the first charge of $and sent a fresh supply.Your order will be processed and shipped within business days via first class mailYour package will arrive in to business days.At the conclusion of our investigation the customer agreed to terms and conditions and received products and never called in to cancel the trial offer, these transactions have been marked as chargebacks and the customer kept the products,We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely, Customer Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted this company via email long before the trial period ended They provided no response to my request to cancel When I did call the claimed to have emailed me backThey also claim that they sent me email messages regarding the refunds they were offering I have never received any email from this company I have checked my spam folder and there is nothing there either I have also received no confirmation that my subscription has been cancelled I have never had so much trouble receiving information from any company before Their lack of communication and failure to respond to me are a complete frustration Their crooked way of doing business with nothing provided by them in writing and only accepting phone calls is just ridiculous In addition, their products do nothing that they claim they are supposed to do They are overpriced and truly worthless I would like to receive a full refund of my money I contacted them in good faith to cancel any subscriptions and they did not respond to that request
Regards,
*** *** ***

We regret the inconvenience this matter has caused the customer.  We assure you that we are anxious to satisfy all of our customers.Our Customer Satisfaction Team has reviewed the information you sent us and have found that Ms. [redacted] originally ordered on August 30,16, at 02:31 pm the trial...

Skin Anti-Aging Products.  It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $91.36 for the product they received plus be automatically enrolled in our membership program and product will be shipped every 30 days. I am enclosing a copy of the website page where Ms. Padgett has to check the box agreeing to our terms and conditions.  It is clearly stated what she will be charged.Ms. [redacted]’s 14-day trial ended on September 13th, 2016 and she was billed the full price and was enrolled in our membership program. On October 9,2016 her next shipment was sent out because she never called to cancel her membership.There is no notes indicating Ms. [redacted] called in until her next bottle was shipped on October 9th,2016 in which time Ms. [redacted] did call to complain and ask for a full refund. Our notes do indicate Ms. [redacted] was given a full refund “10/13/2016 12:16pm By [redacted] M. - PI Live - Refunded - $91.36 Trans-ID: [redacted]” this refund can take several days to reflect back on her CC statements. These pages contain the Terms of Service (hereafter Agreement) governing use of this asusedbypros.com website. These Terms of Service are binding on all users. Users should visit this page periodically to review its contents for updates and changes.For purposes of this Agreement, "asusedbypros.com" refers to this corporation, and "As Used by Pros" refers to the product available for purchase on this asusedbypros.com website. The terms "We, Us and Our" refer to asusedbypros.com . The term "You" refers to Users of this asusedbypros.com website and Purchaser of As Used By Pros1. Payments and Payment Processing - By clicking "Order Now", I agree to the terms and conditions. I will be charged $4.95 for shipping and handling and receive a trial bottle of As Used By Pros. The trial bottle is mine to keep. If I do not cancel within 10 days + 4 days shipping, I will be billed $91.36 for the bottle received and enrolled in the membership program, charged $91.36 (Free Shipping to Auto-Ship Members) every thirty days from the first charge of $91.36 and sent a fresh supply.Your order will be processed and shipped within 2 business days via first class mail. Your package will arrive in 3 to 4 business days.At the conclusion of our investigation the customer has been issued a full refund on October 13,2016. We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely,  Customer Service Escalation Support Team

Hello, Refunded- 07/18/2017 04:14pm By [redacted]- Refunded - $91.36 Trans-ID: 3701435222 Thank You, Escalation Team

Hello,Customer agreed to "terms and conditions," you can not checkout without checking the box indicating you agree to our "terms and conditions." We understand sometimes when checking out, customer can be in a hurry and may not read the full terms implimented. We have given two refunds to help...

satisfy. Please see notes below taken from customers "order history". We have stopped recurring shipments. 07/18/2017 09:31pm - PILive-CS-AR - *CANCEL** Customer called in to cancel, agent offered probing questions, agent offered saves, customer declined due to ( did not understandT&C cx her acc ) agent stopped recurring. * ac07/28/2017 11:50pm By Lime Light CRM API - Refunded - $89.42 Trans-ID: [redacted]07/31/2017 11:02am By [redacted] G - Refunded - $91.36 Trans-ID: [redacted]No further Refunds exsist! Thank You,Escalation Team

Hello,We are sorry for the troubles you have encountered, please allow 7-10  days for your refund to reflect on your bank statements. 04/13/2017 12:36pm By [redacted] - Refunded - $91.36 Trans-ID: [redacted]04/13/2017 12:39pm By [redacted] - Refunded - $89.42 Trans-ID:...

[redacted]  Thank YouEscalation Team

[redacted]PO Box [redacted]Santa Ana CA  92799March 13,2017[redacted]Revdex.com of San DiegoOrange & Imperial CountiesID#[redacted]Dear Mrs. [redacted], Our Customer Service Escalation Support Team has reviewed the information that was sent to us and have found that Ms.[redacted] originally ordered on...

01/26/2017 at 01/26/2017 the trial offer of both our [redacted] Skin Serum and the [redacted] Eye Cream. It is clearly stated in our "Terms and Conditions" that this is a 14-day trial (the customer must call to cancel or they will be charged the full price of $91.36 and $89.42 for the products they received) and be automatically enrolled in our membership program, and product will be shipped every 30 days.  The 14-day trial ended on 02/09/2017 at 01:32am and he was billed the full priced. Ms.[redacted] never called in until 03/10/2017 2017 at 12.:31pm, she was explained the terms and conditions and was offered a 50% discount, which she accepted. Please read notes below,03/10/2017 12:30pm By [redacted] N. - PI Live - Refunded - $45.68 Trans-ID: [redacted]03/10/2017 12:30pm By [redacted] N. - PI Live - Refunded - $44.71 Trans-ID: [redacted]

I have researched [redacted] and located her files.  Ms [redacted] first order our product on April 27, she paid $4.95 shipping charges for a 14day trial.  Under our Terms and Conditions, this is a 14day trial and if not cancelled by the 14th day, which she did not call or email, she was...

charged full price $91.36, for the product.  She was enrolled in a monthly subscription on 6/6 was shipped a second bottle for $91.36Ms. [redacted] called customer service department on June 10 to cancel her subscription.  She was offered a 35% refund on the second bottle and 50% but declined.  She make threats of Revdex.com and disconnected the call.  Because she has our product, she was give a full refund on June 10 of $91.36 for the second bottle sent.Because we do not refund on product over 30 days oldCustomer Service

I do not understand what the customer is not accepting.  She has been given a full refund.  It usually appears on her statement in 3-5 days. [redacted]Customer Service

Suisse SerumPO Box 25380Santa Ana CA 92799 April 23, 2018Re: [redacted]Dear Sir/Madam,We regret the inconvenience this matter has caused the customer.  We assure you that we are anxious to satisfy all of our customers.Our Customer Satisfaction Team has reviewed the information you sent us...

and have found that Ms. [redacted] originally ordered 07/27/2017 at 06:44pm the trial Suisse Skin Serum and Suisse Eye Serum, it is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $87.91 and $88.92 for the product they received plus be automatically enrolled in our membership program and product will be shipped every 30 days. I am enclosing a copy of the website page where Ms. [redacted]has to check the box agreeing to our terms and conditions.  It is clearly stated what she will be charged. Ms.[redacted]s 14 day trial ended on 08/10/2017 at 02:01am, and she was billed the full price and was enrolled in our membership program. Ms.[redacted] has already received several refunds. Please see notes indicated below.08/10/2017 02:46pm By Andres C. - PI Live - Refunded - $45.68 Trans-ID: [redacted]04/23/2018 11:25am By Christina - Refunded - $89.42 Trans-ID: [redacted]04/23/2018 11:24am By Christina - Refunded - $89.42 Trans-ID: [redacted]01/30/2018 05:26pm By Geomila Nebria - Refunded - $44.71 Trans-ID: [redacted]1. Payments and Payment Processing - By clicking "Order Now", I agree to the terms and conditions. I will be charged $4.95 for shipping and handling and receive a trial bottle of A Young Face. The trial bottle is mine to keep. If I do not cancel within 10 days + 4 days shipping, I will be billed $91.36 for the bottle received and enrolled in the membership program, charged $91.36 (Free Shipping to Auto-Ship Members) every thirty days from the first charge of $91.36 and sent a fresh supply.Your order will be processed and shipped within 2 business days via first class mail. Your package will arrive in 3 to 4 business days. We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us, but because the bank has already been contacted for a refund, we cannot give any further refunds!Sincerely, Customer Service Escalation Support Team Enclosures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for assisting with this.
Regards,
[redacted]