Suisse Young

We regret the inconvenience this matter has caused the customer We assure you that we are anxious to satisfy all of our customersOur Customer Satisfaction Team has reviewed the information you sent us and have found that Ms [redacted] originally ordered on August 21, at 12:pm the trial offer of both our eye serum and face cream It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $and $for the product they received plus be automatically enrolled in our membership program and product will be shipped every daysI am enclosing a copy of the website page where Ms [redacted] has to check the box agreeing to our terms and conditions It is clearly stated what she will be charged.Also our records indicate Ms [redacted] ordered and received our C2M Mobile Vitamin C Serum Special Offer for the amount of $Ms [redacted] 14-day trial ended on September 9th, and she was billed the full pricedOn September 30, she was shipped her first month membership product and billed full price’’These pages contain the Terms of Service (hereafter Agreement) governing use of this SuisseEssense.com websiteThese Terms of Service are binding on all usersUsers should visit this page periodically to review its contents for updates and changes.For purposes of this Agreement, "SuisseEssense.com" refers to this corporation, and "Suisse Essense" refers to the product available for purchase on this SuisseEssense.com websiteThe terms "We, Us and Our" refer to SuisseEssense.com The term "You" refers to Users of this SuisseEssense.com website and Purchaser of Suisse Essense’’ “Payments and Payment Processing - By clicking "Order Now", I agree to the terms and conditionsI will be charged $for shipping and handling and receive a trial bottle of Suisse EssenseThe trial bottle is mine to keepIf I do not cancel within days + days shipping, I will be billed $for the bottle received and enrolled in the membership program, charged $(Free Shipping to Auto-Ship Members) every thirty days from the first charge of $and sent a fresh supplyYour order will be processed and shipped within business days via first class mailYour package will arrive in to business days.” At the conclusion of our investigation the customer agreed to terms and conditions and received products and never called in to cancel trial and there for is not eligible for any type of refundWe do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact usSincerely, Customer Service Escalation Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI do not have a copy of the original offer but feel very confident that these "terms" of a day trial and enrollment into a monthly program were not made clear I did not "disconnect" the call with the company or hang up on them I merely refused their bribe of a 35- 50% discount to not call the Revdex.com Again, what kind of company does this? THen they told me that they could "pay off" the Revdex.com??? I have their unopened product and will gladly return for a full refund This was refused by the company, which I find unacceptable Regards, [redacted] Chance/ Chance- [redacted]

I do not understand what the customer is not accepting She has been given a full refund It usually appears on her statement in 3-days
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Customer Service

I have researched [redacted] and located her files.  Ms [redacted] first order our product on April 27, she paid $4.95 shipping charges for a 14day trial.  Under our Terms and Conditions, this is a 14day trial and if not cancelled by the 14th day, which she did not call or email, she was...

charged full price $91.36, for the product.  She was enrolled in a monthly subscription on 6/6 was shipped a second bottle for $91.36Ms. [redacted] called customer service department on June 10 to cancel her subscription.  She was offered a 35% refund on the second bottle and 50% but declined.  She make threats of Revdex.com and disconnected the call.  Because she has our product, she was give a full refund on June 10 of $91.36 for the second bottle sent.
Because we do not refund on product over 30 days old
Customer Service

We regret the inconvenience this matter has caused the customer.  We assure you that we are anxious to satisfy all of our customers. Our Customer Satisfaction Team has reviewed the information you sent us and have found that Ms. [redacted] originally ordered on August 21, 2016 at...

12:31 pm the trial offer of both our eye serum and face cream.  It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $89.42 and $91.36 for the product they received plus be automatically enrolled in our membership program and product will be shipped every 30 days. I am enclosing a copy of the website page where Ms. [redacted] has to check the box agreeing to our terms and conditions.  It is clearly stated what she will be charged.Also our records indicate Ms. [redacted] ordered and received our C2M Mobile Vitamin C Serum Special Offer  for the amount of $24.95. Ms. [redacted] 14-day trial ended on September 9th, 2016 and she was billed the full priced. On September 30, 2016 she was shipped her first month membership product and billed full price. ’’These pages contain the Terms of Service (hereafter Agreement) governing use of this SuisseEssense.com website. These Terms of Service are binding on all users. Users should visit this page periodically to review its contents for updates and changes.For purposes of this Agreement, "SuisseEssense.com" refers to this corporation, and "Suisse Essense" refers to the product available for purchase on this SuisseEssense.com website. The terms "We, Us and Our" refer to SuisseEssense.com . The term "You" refers to Users of this SuisseEssense.com website and Purchaser of Suisse Essense’’
“1. Payments and Payment Processing - By clicking "Order Now", I agree to the terms and conditions. I will be charged $5.95 for shipping and handling and receive a trial bottle of Suisse Essense. The trial bottle is mine to keep. If I do not cancel within 10 days + 4 days shipping, I will be billed $89.42 for the bottle received and enrolled in the membership program, charged $89.42 (Free Shipping to Auto-Ship Members) every thirty days from the first charge of $89.42 and sent a fresh supply.
Your order will be processed and shipped within 2 business days via first class mail. Your package will arrive in 3 to 4 business days.” At the conclusion of our investigation the customer agreed to terms and conditions and received products and never called in to cancel trial and there for is not eligible for any type of refund. We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us. Sincerely, Customer Service Escalation Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not have a copy of the original offer but feel very confident that these "terms" of a 14 day trial and enrollment into a monthly program were not made clear.  I did not "disconnect" the call with the company or hang up on them.  I merely refused their bribe of a 35- 50% discount to not call the Revdex.com.  Again, what kind of company does this?  THen they told me that they could "pay off" the Revdex.com???   
 
I have their unopened product and will gladly return for a full refund.  This was refused by the company, which I find unacceptable.  
Regards,
[redacted] Chance/ Chance-[redacted]

line-height: 1.2; font-size: 12pt; font-family: "Times New Roman", Tinos, "Baskerville Old Face", "Bell MT", serif; text-align: justify;">We regret the inconvenience this matter has caused the customer.  We assure you that we are anxious to satisfy all of our customers.
Our Customer Satisfaction Team has reviewed the information you sent us and have found that Ms. [redacted] originally ordered on August 30,16, at 02:31 pm the trial Skin Anti-Aging Products.  It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $91.36 for the product they received plus be automatically enrolled in our membership program and product will be shipped every 30 days. I am enclosing a copy of the website page where Ms. Padgett has to check the box agreeing to our terms and conditions.  It is clearly stated what she will be charged.
Ms. [redacted]’s 14-day trial ended on September 13th, 2016 and she was billed the full price and was enrolled in our membership program. On October 9,2016 her next shipment was sent out because she never called to cancel her membership.
There is no notes indicating Ms. [redacted] called in until her next bottle was shipped on October 9th,2016 in which time Ms. [redacted] did call to complain and ask for a full refund. Our notes do indicate Ms. [redacted] was given a full refund “10/13/2016 12:16pm By [redacted] M. - PI Live - Refunded - $91.36 Trans-ID: [redacted]” this refund can take several days to reflect back on her CC statements.
These pages contain the Terms of Service (hereafter Agreement) governing use of this asusedbypros.com website. These Terms of Service are binding on all users. Users should visit this page periodically to review its contents for updates and changes.
For purposes of this Agreement, "asusedbypros.com" refers to this corporation, and "As Used by Pros" refers to the product available for purchase on this asusedbypros.com website. The terms "We, Us and Our" refer to asusedbypros.com . The term "You" refers to Users of this asusedbypros.com website and Purchaser of As Used By Pros
1. Payments and Payment Processing - By clicking "Order Now", I agree to the terms and conditions. I will be charged $4.95 for shipping and handling and receive a trial bottle of As Used By Pros. The trial bottle is mine to keep. If I do not cancel within 10 days + 4 days shipping, I will be billed $91.36 for the bottle received and enrolled in the membership program, charged $91.36 (Free Shipping to Auto-Ship Members) every thirty days from the first charge of $91.36 and sent a fresh supply.
Your order will be processed and shipped within 2 business days via first class mail. Your package will arrive in 3 to 4 business days.
At the conclusion of our investigation the customer has been issued a full refund on October 13,2016.
We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.
Sincerely,
 
Customer Service Escalation Support Team